EMU Australia Reviews 

912
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 558 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, noting that the footwear provides incredible warmth, luxurious comfort, and durable craftsmanship that lasts for years. Many people also highlight that the website is simple to navigate, making the online ordering process completely smooth and straightforward. Furthermore, consumers consistently mention that delivery services are remarkably fast and efficient, ensuring that packages arrive promptly right to their front doors. Some reviewers were not happy with occasional delivery delays, missing tracking updates, or frustrating experiences when trying to process product returns and exchanges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, cozy... See more

Quality

Consumers find quality to be exceptional, frequently praising the super soft materials, durable soles, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt fulfilment, fast... See more

Order

People report high satisfaction with the ordering and delivery process, highlighting fast shipping, clear... See more

Service

Customers had positive experiences with service, highlighting fast and efficient delivery alongside prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick shipping, had a great experience from beginning to end. Most of all love the quality of my boots. As a first time EMU customer these boots are waaaaaaay better than my uggs. Purchased a sec... See more

Rated 5 out of 5 stars

Got these slippers as a gift for a frien d -- she absolutely LOVES THEM! The furry sheepskin is yummy and craftsmanship exceptional. Love the tie-dye coloring, orange to blue/purple is so unique and l... See more

Rated 5 out of 5 stars

So easy to order , check sizing a breeze . Checkout fast and efficien. Postage was amazing , updates notifications from time of purchase till delivered to the door. Product !!!!! The absolute best ,... See more

Rated 5 out of 5 stars

I am on my second pair of Emu boots - they are fabulous and the warmest most comfortable boots I have ever worn. Sadly there was a fault with the zipper and Emu dealt with my issue in an extremely p... See more


Company details

  1. #92 of 212 best companies in Shoe shop
  2. #149 of 274 best companies in Fashion accessories shop

Written by the company

Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

912 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(912)

588 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love emu

I love emu . I’ve been shopping from the web site for aprx 12-15 years. And always everything has been a great experiance.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Cheers to EMU Australia!

This is my first experience shopping with EMU Australia. I was doing research for boots suitable for wear in cold and icy climates on an overseas holiday and the EMU site was suggested. I was impressed with the website and the variety of boots offered, along with a detailed description of each boot.
My boots arrived quickly and look and feel terrific. Following their arrival, I had a very simple question about the ongoing care of my new EMU boots and it was answered promptly and fully within a few hours.
I am delighted to be supporting an Australian brand!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Delivery from the West to East Coast…

Delivery from the West to East Coast was quicker than expected. I was quite impressed by the packaging and OMG I love the boots. As soon as I get home, work shoes off and booties on. Wonderful feeling and fun looking. I highly recommend.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Best sheepskin slipper out there!

Way better than the other popular sheepskin brand slippers. Much better support and feel. Especially after you cut off the metal tags, I wish they didn't have those on these.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Winter Boots

Once I found what I was looking for, things went smoothly. Quality excellent, deliver quick, attractive and very responsibly priced.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Fit true to size

Having read all the reviews I ordered two pairs of mini boots, Denman and Stinger slim in a UK size 7 as the advice was to go up a size. However both pairs too big for me and my heel was slipping. I decided that the Denman mini suited me best and so I returned the two for refund and reordered a size smaller so I could be sure to get it at the great sale price. Refund processed quickly upon receipt. New pair arrived promptly and are a perfect fit so very happy.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Insole and Ugg Boots

The products at EMU Australia are exceptional and made with the highest quality materials. My many purchases over the years have been long lasting and my most recent purchase was insoles, which do wear out. Overall a great company to deal with.

25 February 2026
Rated 4 out of 5 stars

Not sure if the date received - a few days ago. Product arrived promptly but problem with manufacture

Product was second of the same item I bought before and had liked. Same product this time is shorter than the same sized product, and so it is significantly tighter. It seems to be a variation in production, as if a different vendor than before made the product.

I am keeping the item, bedroom slippers) hoping they will stretch over time. The next size up will be too big.

23 February 2026
Unprompted review
Rated 4 out of 5 stars

Stinger Micro Flatform Bootie

I actually had an excellent experience with ordering and punctual delivery and the boots I purchase fit just right, however I just feel Emu should tweak the tread on them a little more, maybe give them a better tread for walking in the snow. I live in Southeastern Massachusetts and we’ve been getting a lot of snow this season and I just feel that the tread on the boots I purchased need a better one.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

After I made an order, it was delivered in 5 days. Per website after purchasing it was showing 10-14 business days, but apparently it was much faster.
Quality of the shoes - perfect, fits awesome, looks even better.
I'm pleased with services and product, highly recomend!

14 February 2026
Unprompted review

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