Endesa Reviews 

It always worked very easy and fast with your support!

Eficiente, resolutiva y servicio

Very good communication, updates, helpful and ease of use!

This company is a scam and I highly advise against using them as your electricity provider. This has been my experience: Their invoicing system is constantly in error and no amount of honest factual truth provided to their service agents will convince them otherwise. For instance, they will issue you a bill for your monthly consumption. 3 months later, they will issue a re-issue of that bill as some sort of “correction” and say “this bill replaces that bill.” When you buy something, that is the cost. A company sells you a couch for 100 euros, then 3 months later sends you a new one saying, actually it was supposed to be 120 euros, you owe us 20 euros would be considered a scam, no? And if you don’t pay the amount you don’t owe them, without the ability to discuss it before further action, they send you to a collection agency who threaten you weekly with emails saying they’ll take you to court. Despite having paid the account in full with proper and honest proof.
I obtained 2 years of payments from my bank. I compared it to Endesa’s sloppy invoices. In total, I overpaid them by 900 euros. I provided them all of this information and they deflect, deny and delay all attempts to honor the truth of the facts. They refuse to do simple math like a human and rely only on their seemingly purposefully faulty invoicing online system.
They close your claims without giving you the ability to discuss, or even know, the reason. Forcing you to open a new claim, and any attempt to relate information to the previously closed claims results in an endless loop of “the information you are referring to is from an already closed claim.”
They even once said, “we need official bank receipts, the pdf’s you have downloaded from the bank website are not official.” Another fraudulent attempt at delay and deflect because, as bank explicitly agrees with, the pdf receipts downloaded from the bank are as official as they get, and are designated as official for things such as visa applications, mortgage applications, and tax authorities. But not the electric company? Exactly, because they are a fraud, coming up with excuses to frustrate you purposefully.
Twice, an Endesa agent confirmed my total amount paid over 2 years.
twice another agent confirmed the total amount billed me over 2 years, 900 euros less.
But if you, present both of these situations to them, ask them for the refund, they continue to delay, deflect, and deny with absurd requests.
Then they ask you to show them the invoices. The invoices from their own system. They will make you run circles, jump hoops, and hope you will give up.
When I asked them for the legally obligated Hojas de Reclamaciones, which every Spanish company is legally required to provide, they respond with “we don’t have those, but you can use our automated system…”
Having spoken with over 20 agents, documented all of it, I did not find a single agent at Endesa with the conscience to do the right thing. I hope their god forgives them for what they do to people, I honestly couldn’t sleep at night if my ethics were this debase.
To add insult to injury, 4 of their electric supply poles have been lying on the ground on our and our neighbor’s property, for 2 months after a storm, with the electric wire now being overgrown by grass and weeds, hanging on a metal fence, and in the water of the river. (not even exaggerating). Despite bringing this to their attention via telephone, email, online claim system, and WhatsApp directly to an agent, they ignore the problem. How wonderful when our family, kids, guests, employees and service providers have to fear for their lives just wandering around in the grass. They only pass the blame and redirect. They are not poorly staffed from situations out of their control, they are poorly ethical from choices they purposefully make.
Do yourself a favor, use one of the other companies with not only proven customer care, but lower costs. (watch what happens when you cancel your Endesa account, they immediately offer you to return for much less euros per kwh… pathetic, that should have been the initial offer, and only stands as a testament to their scamming of good citizens.)

In 2024 i was advised i could get a better electricity rate with Endesa for my apartment in Lanzarote which i accepted. Several months later i discovered i was being charged for Protection 360 which i had not requested. It seems clear Endesa noticed i had air conditioning and added this maintenance charge at a later date. I have sent numerous e mails to Endesa asking this charge be removed but they have failed to do so hence i have no alternative but to escalate my complaint to the ombudsman. I believe this to be a very sneaky and underhand charge levied by Endesa who appear unconcerned.

great customer service when i couldnt activate my account

I have been with you a long time and have Never had a problem and l like the fact l can get a message when my meter readings are due and l can take a photo so l get the right bill 😋

Very nice , very good

Terrible company to deal with, overcharge, customer service none existent, when you contact them, they send a short reply and case closed, never get the same person to deal with an issue, even contacting the CEO gets no reply. Fake contract not signed by us. Even when you leave they charge again. Moved to Octopus., When they property empty a 1 euro use of power = 45 euro bill per month with Endesa. Moved to Octopus same bill is 17 euros per month. An annual saving of 336 euros.

Thanks for your reply Endesa, spent months asking you to sort the issue out, all I get from you, is an automated, mail, saying "case closed"

Most unprofessional company in the world . They are on camera coming to the house 5 times in 12 months and lie about the equiepements installs being not correct while they are and they litterally do not care about their customers and to prove even further the number u have to call doesn’t work . You know very well that and you’re not helpful and you still do not fix anything of the problems ! The worse company in the world is a very nice comment it should be that you guys are not allowed to sell your business

It was very quick the setting up of the contract. And also the phases next were very speedy.

As of now, everything works fine. the service is good. we just want to have engkish speaking agent when we need agent to speak with.

Always there to help. And the app is easy to use

I have had no problem with this company.

There is nothing good to say about this company, if i say thiefs with license to still its pretty good hiw to describe them, i got fooled when i signed with them, in short avoid this company att any cost and you will be saving alot of money on your bills they been charging average 70eur a month i switched to reposl and my bill is not more then 30 euro a month for the last 3 months,I've tried to contact them with out any luck,
My advice to all the people who is looking for electricity providers to avoid Endsa.
Take a look att this Endsa clientes.com and you will see 92% negative, they have 2 trustpilot accounts to review them.

We have never had a problem with Endesa and love their para ti . We recently won an iPhone in one of the draws. Also we used points to reduce our bill.

Hello, I have been with Endesa for many years, A friend suggest I should switch to the company he was using, saying they were better.
But after 3 months I found that the experience was not what I expected. So I switched back to Endesa, Thank you for a good service.

I don't understand so many of the items on a bill, and when using the ap, I don't understand why my daily consumption rises from an average 8kw to 19kw Saturday and Sunday!

Customer service is zero or below zero. An English phone number that never works and WhatsApp support that took me 1 month to change a contract.
Really disappointed