Easy to get quotes online. First engineer didn’t make contact so after contacting the company they arranged a different engineer. They then gave me an appointment which I couldn’t do. There was no way... See more
Company replied
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The assessor who attended was good. He took time to explain various parts of his assessment and completed the assessment quickly. I received the completed certificate within hours. I would have give... See more
Company replied
Booking easy but your boast about getting back to me rapidly after payment with an appointment in a few days - unrealistic. Not easy to go through rigmarole of setting up account so that I can read... See more
Company replied
The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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Company details
- #9 of 10 best companies in Environmental Service
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.4
Excellent
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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James and his people going above and…
James and his people going above and beyond when we asked them back to look at a problem that developed after the ECIR test, they returned and fixed it I never knew if it due to the test or our tenant - it was just “sorted”
20 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a fantastic review.
We are delighted to hear that James and the team went above and beyond to help resolve the issue for you. We really appreciate your kind words and are pleased that they were able to return, investigate the problem, and get everything sorted for you.
We understand how important it is to provide support even after an appointment has been completed, and it is great to hear that the team handled this professionally and efficiently, regardless of the cause of the issue.
We will be sure to share your lovely feedback with James and the team, as comments like this are always appreciated.
Thank you again for your support and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us your feedback.
We are delighted to hear that your EPC assessment went smoothly and that our assessor arrived on time, was polite, efficient, and professional throughout the appointment.
We always aim to provide a reliable and hassle-free service for our customers, so it is fantastic to hear that your experience reflected this.
Thank you again for choosing us and for your kind words. We really appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Everything gone through as planned
Everything gone through as planned. It would have been 5* in case the booking has been done by company by themself as committed.
20 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave your feedback.
We are really pleased to hear that everything went through as planned, and we truly appreciate your kind comments. We are sorry, however, that the booking process did not fully meet your expectations and that this prevented your experience from being a 5-star one.
We always aim to make the process as smooth and straightforward as possible, so we are disappointed to hear that there was an element that could have been handled better.
If there is anything further we can do to improve your experience or assist in any way, please do not hesitate to contact our team directly at info@propcert.co.uk and we will be more than happy to help.
Thank you again for your feedback and for choosing us. We really appreciate your support.
Kind regards,
Hayley
Customer Service Manager
They sent me a report on the wrong…
They sent me a report on the wrong house, despite me telling them a week previously that they had it wrong.
27 July 2026
Reply from energyperformancecertificates.co.uk
Firstly, I would like to sincerely apologise for the experience you have had with us. I am extremely sorry that the incorrect report was sent to you, especially after you had already made us aware that the property details were incorrect beforehand.
I completely understand how frustrating and disappointing this must have been, and I am truly sorry for the inconvenience and additional concern this caused. This is not the level of service we aim to provide, and we appreciate that this should have been handled correctly from the outset.
I have looked into this, and I can confirm that the correct report has now been sent to you today. I will also ensure this is reviewed internally so we can understand what went wrong and help prevent this from happening again.
Please accept my sincerest apologies once again for the inconvenience caused. If there is anything further we can do to assist or if you have any further questions, please do not hesitate to contact us and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Very good service 👍
27 July 2026
Reply from energyperformancecertificates.co.uk
Hi,
Thank you so much for your 5-star review. We really appreciate your kind feedback and are delighted to hear you received very good service from PropCert.
We always aim to provide a smooth, efficient, and professional experience for our customers, so it’s great to know we met your expectations.
If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Hi,
Thank you so much for your 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.
It’s great to hear that our engineer was helpful and efficient. We’ll be sure to pass your lovely comments on to the team member involved.
If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Ali Khan did a professional job
Ali Khan did a professional job. And answered my technical questions promptly.
3 July 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback and we are delighted to hear that Ali provided such a professional service.
It is great to know that he was able to answer your technical questions promptly and provide the support you needed. We will be sure to pass your kind comments on to Ali.
Thank you again for choosing PropCert — we truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Did a great job for us!
2 June 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. We are delighted to hear that you were happy with the service provided and that we were able to do a great job for you.
Thank you again for choosing PropCert — we truly appreciate your support and kind words.
Kind regards,
Hayley
Customer Service Manager
Good communication and epc was carried…
Good communication and epc was carried out quickly with fast issue of certificate
26 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review. We really appreciate your kind feedback and are pleased to hear that your experience with PropCert was positive.
It’s great to know that communication was clear throughout and that your EPC was completed quickly, with your certificate issued promptly. We always aim to provide an efficient and hassle-free service, so we’re delighted we were able to meet your expectations.
Thank you again for choosing PropCert. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk and we’ll be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
The person doing the review was very…
The person doing the review was very helpful, explained everything well and was very courteous.
18 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review. We really appreciate your kind feedback and are delighted to hear that you had such a positive experience with PropCert.
It’s wonderful to hear that the person carrying out your service was helpful, took the time to explain everything clearly, and provided a courteous and professional experience. We’ll be sure to pass your lovely comments on to the team member involved.
We always aim to make the process as smooth and straightforward as possible for our customers, so it’s great to know this was reflected in your experience.
Thank you again for choosing PropCert. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk and we’ll be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Very Professional service
25 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.
We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.
We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.
We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.
We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service very helpful appointment…
Great service very helpful appointment was quick
Would recommend for sure
17 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received great service and found your appointment quick and helpful. It’s fantastic to know you would recommend us, and we really appreciate your kind feedback.
We always aim to provide a smooth, efficient, and friendly service for our customers, so it’s great to hear this was your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Great
This was so easy to do. Payment was straight forward.
The fieldworker contacted myself quickly and booked the appointment.
24 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the process easy and straightforward, including making payment and arranging your appointment. It’s great to know that the fieldworker contacted you quickly and helped make the booking process smooth.
We always aim to provide a simple, efficient, and hassle-free service for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that the engineer attended on time and carried out the service professionally. We always aim to provide a reliable and professional experience for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our representative very polite. We always aim to provide a friendly, professional, and respectful service for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Excellent service provided by Rob
Rob was excellent! Professional, clear in responding to our questions and efficient in progressing the EPC!
22 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear your fantastic feedback about Rob. It’s great to know that he was professional, clear when answering your questions, and efficient in progressing your EPC. We’ll be sure to pass your kind comments on to him.
We always aim to provide a helpful, efficient, and professional service for our customers, so we really appreciate you sharing your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Ref job OpenRent 90556
Ref job OpenRent 90556
Very efficient and professional. Electrician Scott was friendly yet professional and the report I received was very thorough. Thank you would definitely use again and can recommend.
21 July 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear your positive feedback about the service you received. It’s great to know that Scott was friendly, professional, and carried out the work to a high standard. We’re also pleased to hear that you found the report thorough and that you would recommend us.
We’ll be sure to pass your kind comments on to Scott and the team. We always aim to provide an efficient, professional, and reliable service for our customers.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
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