energyperformancecertificates.co.uk Reviews 

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you so much for your fantastic 5-star review!

We really appreciate you taking the time to share your experience. It is great to hear that you found the process easy to arrange, our pricing reasonable, and that everything was completed smoothly within your expected timeframe.

We are so pleased to know you would recommend PropCert, and your kind words mean a lot to the team.

Thank you again for choosing PropCert.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback. We are delighted to hear that you found our service professional.

Your kind words mean a lot to us, and we will continue to ensure we provide the high standard of service our customers expect.

Thank you again for choosing PropCert.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you so much for your fantastic 5-star review!

We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that Luke provided such a professional and thorough service during your EPC assessment.

We are delighted that Luke was punctual, polite, and took the time to explain the efficiency ratings and how different areas of the property contribute to the overall score. Providing clear information and ensuring our customers feel informed is something we value greatly.

We will be sure to pass your kind words on to Luke — he will be thrilled to know his efforts were appreciated.

Thank you again for choosing PropCert, and we truly appreciate your recommendation.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our communication clear, our team polite and patient, and that your jobs were completed on time with accurate results.

Providing a smooth and reliable service for our customers is extremely important to us, so we are delighted to hear that your experience was a positive one.

Thank you again for choosing PropCert — we truly appreciate your kind words and support.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 23, 2026

Thank you for taking the time to leave your feedback and for sharing your experience with us.

We’re really pleased to hear that the assessor who attended provided a good service, took the time to explain the assessment process, and that you received your completed certificate promptly afterwards.

We do apologise for the delay in our communication prior to the appointment. We completely understand that once payment has been taken, you expect reassurance that your service is progressing and that timely updates are important. Your feedback has been passed on internally so we can continue to improve our customer journey and communication.

We would welcome the opportunity to look into what happened with your booking and see if there is anything further we can do to improve your experience. Please feel free to email us at info@propcert.co.uk with your order details, and we will be happy to assist.

Thank you again for your feedback.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 20, 2026

We are so sorry to hear about your experience and sincerely apologise for the unacceptable delay in receiving your EPC.

While our Customer Service team had been trying to obtain the required contact details for a number of weeks in order to progress your order, we completely understand that this does not excuse the length of time it took for you to receive your certificate. We appreciate how frustrating and disappointing this must have been, and we're truly sorry for the inconvenience caused.

Your feedback is incredibly important to us, and we will be reviewing what happened to help prevent this from happening again. If there is anything further we can do to help, or if you would like to discuss your experience with us directly, please don't hesitate to email us at info@propcert.co.uk. One of our Customer Service Advisors will be more than happy to assist.

Once again, please accept our sincerest apologies, and thank you for bringing this to our attention.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to leave your feedback. It is great to hear that you found our service good and that care was taken throughout the process.

We always aim to provide a professional and reliable service, so we are pleased to know you had a positive experience.

Thank you again for choosing PropCert.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 20, 2026

Thank you for taking the time to leave your feedback, and please accept our sincerest apologies for the frustration you've experienced.

We're very sorry to hear that you were unable to access your EPC certificate and that you had difficulty getting the issue resolved. We completely understand how frustrating this must have been, particularly when you were unsure whether the certificate had been completed.

Having looked into your order, I can confirm that your EPC was completed and the certificate link was uploaded to our system and emailed to you on 18th July. However, we're very sorry if the link you received was not working correctly or caused any confusion.

To ensure you have everything you need, we have now resent the certificate to your email address. We hope this resolves the issue, but if you experience any further problems or there is anything else we can assist you with, please don't hesitate to contact us at info@propcert.co.uk. We'll be more than happy to help.

Once again, we're truly sorry for the inconvenience caused and appreciate you bringing this to our attention.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service helpful.

We will be sure to pass your kind comments on to the team member who attended — it is always lovely to hear when our customers have had a positive experience.

Thank you again for choosing PropCert, we truly appreciate your support.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback. It is great to hear that you found the whole process straightforward and easy.

We always aim to make things as simple and stress-free as possible for our customers, so we are delighted to know you had a positive experience with PropCert.

Thank you again for choosing us — we truly appreciate your support.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you so much for your fantastic 5-star review!

We really appreciate you taking the time to share your experience with us. It is wonderful to hear that you found the booking process simple, communication great, and that your assessment was carried out by a professional and polite assessor.

We always aim to make the process as straightforward and hassle-free as possible for our customers, so we are delighted to know we achieved this for you.

Thank you again for your kind words and for recommending PropCert — we truly appreciate your support.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback. It is great to hear that you found our assessor friendly and professional, and that they were able to complete the assessment quickly and efficiently while answering any questions you had.

We are also pleased to hear that you found the booking process easy. We do apologise that you needed to chase us to arrange the appointment, but we are glad this was quickly resolved and confirmed for you.

Thank you again for choosing PropCert. Your feedback is really appreciated, and we are grateful for your support.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 20, 2026

Thank you for taking the time to leave your feedback.

Firstly, I'd like to sincerely apologise that your certificate took longer than expected to arrive and that you had to contact us to chase it. We completely understand how frustrating this must have been, and we're very sorry that we fell short of the level of service you were expecting.

I'm pleased to hear that your experience with our assessor on the day was a positive one, and that you found them to be both efficient and polite. I'll be sure to pass your kind comments on to them.

That said, we're disappointed that the delay in receiving your certificate detracted from your overall experience. Please accept our sincere apologies for the inconvenience this caused. We appreciate your patience and understand that having to follow up yourself is not the experience we want any of our customers to have.

Your feedback is incredibly valuable to us as it helps us identify where we can improve our service. If there is anything further we can do to improve your experience or if you would like to discuss your order with us, please don't hesitate to email info@propcert.co.uk. One of our Customer Service Advisors will be more than happy to assist you.

Thank you again for your feedback, and we hope to have the opportunity to provide you with a much smoother experience in the future.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received great service and that your certificate was delivered quickly.

We always aim to provide an efficient and reliable service for our customers, so we are delighted to know you had a positive experience with PropCert.

Thank you again for choosing us — we truly appreciate your support.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 23, 2026

Thank you for taking the time to leave your feedback.

We’re pleased to hear that you were happy with the outcome of the assessment and the D rating provided for the property.

Although you didn’t meet the assessor personally on this occasion, we appreciate you taking the time to share your experience. Our assessors aim to complete assessments professionally and ensure all relevant information is recorded accurately during their visit.

If you have any questions regarding the EPC or would like any further clarification on the assessment, please feel free to contact us at info@propcert.co.uk and we will be happy to assist.

Thank you again for your feedback.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 20, 2026

Thank you very much for taking the time to leave your review.

We're really pleased to hear that you had a good experience with our service. Your comments are greatly appreciated by the team.

We did notice that your review was submitted as a 1-star rating, although your feedback is very positive. If this was accidental, we'd be incredibly grateful if you could update the star rating to reflect your experience, as it makes a huge difference to our team.

Thank you again for choosing us, and we hope to assist you again in the future.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you for your 5-star review!

We really appreciate you taking the time to share your experience with us. It is wonderful to hear that Douglas provided such a professional and helpful service during your assessment.

We are delighted that he was able to accommodate your request, carry out the assessment efficiently, and take the time to explain how the insulation works and the benefits it can provide, particularly during the colder months.

We will be sure to pass your kind feedback on to Douglas — he will be pleased to know his efforts were appreciated.

Thank you again for choosing PropCert, and we truly appreciate your support.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 20, 2026

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you were disappointed with the quotation you received following your inspection.

We're pleased that you were happy with the inspection itself, however we completely understand your concerns regarding the cost of the recommended remedial works. We appreciate that receiving an unexpected quotation can be frustrating, and we're very sorry that this has left you feeling dissatisfied with our service.

Our remedial quotations are based on a number of factors, including the materials required, labour, travel, certification, testing upon completion, and ensuring all work is carried out in accordance with the latest electrical regulations. That said, we never want our customers to feel uncomfortable or pressured by a quotation, and we value your feedback.

If you would like our Electrical Team to review or discuss the quotation with you in more detail, please do get in touch by emailing electrical@ecoapproach.co.uk. They will be more than happy to explain the pricing, answer any questions you may have, and review the quote with you.

Once again, we are sincerely sorry that your experience has not met your expectations. We truly appreciate your feedback, as it helps us to improve both our service and our communication with customers.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

4 days ago

Thank you so much for your wonderful 5-star review!

We really appreciate you taking the time to share such detailed feedback about your experience. It is fantastic to hear that the process was quick and straightforward, from arranging a local assessor to receiving your certificate so promptly.

We are delighted to hear that our assessor provided such a professional, respectful, and courteous service. Taking care of our customers’ homes and ensuring the assessment is carried out with care is extremely important to us, so your kind comments are truly appreciated.

We will be sure to pass your lovely feedback on to the assessor — they will be thrilled to know their professionalism and hard work were recognised.

Thank you again for choosing PropCert and for your kind words. We truly appreciate your support and recommendation.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 23, 2026

Thank you for taking the time to leave your feedback.

We’re pleased to hear that you found our service good and efficient, and that the job was completed well.

We are always looking for ways to improve our service further, so if there is anything you feel we could have done differently or any areas where we could improve, we would really appreciate your feedback. Please feel free to email us at info@propcert.co.uk and we would be happy to review this.

Thank you again for your review and for choosing us.

Kind regards,

Hayley
Customer Service Manager