English Blinds Reviews 

1,339
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that they are exceptionally well made, fit windows perfectly, and are remarkably easy to install. Many people also appreciate the straightforward online ordering process, accurate sizing guides, and great overall value for money across multiple repeat purchases. However, some customers also noted that deliveries occasionally took longer than the initial estimated timeframes or lacked proactive shipping status updates. A few reviewers experienced minor problems with damaged items upon arrival, unexpected delivery delays, or missing hardware components like installation fixings.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent materials, perfect fit,... See more

Quality

Users describe positive interactions with quality, noting that the items are well made, fit perfectly, and... See more

Order

Reviewers mention positive feedback about order, noting that the website makes the ordering process... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders often arrive promptly within a... See more

Service

Consumers find service to be positive, highlighting smooth communication from ordering to delivery and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sizing, quality and speed of delivery are all good. It would be helpful if early on in the ordering process it was made clear that the brackets for the veritcal blinds are very shallow so fixing screw... See more

Rated 5 out of 5 stars

Great choice of blinds .ordered a sample arrived super quick with instructions on how to measure.Easy to use website, Blinds arrived well packaged, with all the fixings needed. Great quality and look... See more

Rated 5 out of 5 stars

Brilliant fitted perfectly but there were no fixings as described and as you have always provided in the past but we used or own. The vertical blind though looks stunning very happy, we have bought al... See more

Rated 5 out of 5 stars

From ordering communication appropriate and accurate and delivery was as expected. We ordered three blinds for our window and whilst we had an issue with one of the blinds as soon as this was querie... See more


Company details

  1. Blinds shop
  2. Interior designer
  3. Window treatment store

About English Blinds

Written by the company

English Blinds The Made to Measure Blind Company. Since 1988.

Read thousands more reviews of English Blinds at EKomi, The Feedback Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(1,339)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I mistakenly ordered the wrong type of fittings for a new roller blind and Gemma couldn't have been more helpful to resolve the issue for me. She was very responsive over the phone and via email and sent me the correct brackets I needed for the blind within days! The product is great. 100% recommend.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

First rate Quality at a Reasonable Price

I ordered a Black Faux Wood blind for my study. Though it took slightly longer to arrive than expected, requiring a quick phone call, they were worth the wait. These are quality items which were easy to install and they fit perfectly. They were also reasonably priced by comparison to other made to measure items I considered.

Everything required was included in the pack.
I have no hesitation in recommending English Blinds.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM and awful customer service

The customer service is absolutely awful! I’ve placed my order almost a month ago and didn’t get any update, I’ve sent an email and didn’t get an answer. Earlier I called the number on the website and a frustrated who man who clearly hates his job was extremely rude telling me my English is so bad and he cannot understand.
Don’t buy any blinds from this company because it’s clearly a SCAM.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible rude Customer service

I had cause to ring the English Blinds customer support team on Thursday 5th February 2026 - the time was just after midday

I spoke to a helpful and patient member of staff who told me she was called 'Jenna'

I was enquiring about the status of an order and when it would be arriving

I had to ask several times due to me being unclear about why the product had not been delivered and whilst Jenna was patiently explaining to me what it was, I heard what I will describe as a male voice in the background say extremely loudly, sarcastically and in an unprofessional manner, I quote" OH MY GOD GET A CALENDAR "

I was shocked and disgusted by the appalling customer service from one of that team and I cannot believe that this kind of behaviour was being openly displayed

I asked Jenna if I could take the name of the male who shouted this disrespectful comment and she refused to provide his details

I asked her a couple more times and his name was not provided

Jenna apologised a couple of times and I told her there was no need to apologise as she had not done anything wrong

I then e-mailed the company on 09/02/26 as nobody had even acknowledged my initial complaint about the Customer service - it is now 15/02/26 and nobody has even bothered to reply to me

If you VALUE customer service I would advise you to think twice about purchasing any product from English Blinds as they have such a brazen, dismissive attitude towards customers

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. We got exactly what we wanted. The Fitting of our blind was painless and pretty quick.
Would definitely recommend.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Incredibly rude customer service

I called customer service to ask a question about one of their blinds. The man I spoke to was incredibly rude, laughed at me when I made a mistake about the name of the pelmet, and couldn't give me an answer to my (pretty basic) question. I asked if someone else might know the answer and he hung up on me. I will now take my business elsewhere. Avoid this company!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and good quality blind

Quick delivery and good quality blind, small damage to the pelmet from the courier, contacted English blinds no quibble and sent the part out straight away.
Good blind and excellent customer service.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but quality

Nothing but quality. Fast delivery.
Made to measure with accuracy and craftsmanship.
Excellent website, very easy to order.
Buy with confidence.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

English Blinds were excellent

English Blinds were excellent. They kept me informed of when my blind was being made and dispatched. The service overall was very prompt and the blind is very good quality and a perfect fit!

21 January 2026
Unprompted review

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