I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more
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Company details
- Perfume store
- Aromatherapy Supply Shop
- Cosmetics and Perfumes Supplier
- Flavours, fragrances and aroma Supplier
Written by the company
Exquisite agarwood and aromatics
Contact info
United States
- 13475147193
- info@ensaroud.com
- www.ensaroud.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Nothing went wrong it was not at all…
Nothing went wrong it was not at all what I thought oud blends Wii be. Spent too much for samples and I did not like none of them

Reply from Ensar Oud
efficient quick service great product
Genuine Excellent Experience
Communication with Josh before purchase was informative and educational. I was not being sold to I was being guided to self discovery. Delivery was a lot quicker than anticipated and the extra gift and additional samples made the whole experience so much more valuable.
Always the best service
Always the best service. They accommodate my sample requests. Ship quickly and have the best perfumes around. What's not to like about that?
Helpful team members and flawless delivery
Brother Samuel from the EnsarOud team reached out to help me choose the perfumes. The delivery was quick and not a hassle with customs
Good customer service.
To be honest this is my first time at your site. I have never experienced your product. What made me write in was the way you reply back to unsatisfied customers. I found the you handled them very professionally, you are direct and honest. That has helped me decide to purchase your product in the near future.
Cheers
MrCortezz

Reply from Ensar Oud
Delivery was really fast and the…
Delivery was really fast and the quality of Ensar's fragrances is no longer a topic of discussion; it's a fact that it's the top of artisanal perfumery!
Fast shipping fast customer service and…
Fast shipping fast customer service and they listen to requests
To the Ensar Oud team,
To the Ensar Oud team,
From the very first moment I experienced Ensar Oud, I was completely captivated. It wasn’t just another fragrance brand to me, it became something truly special. I believe my purchase history clearly reflects how deeply I’ve fallen in love with your creations.
Your artistry, passion, and dedication to true perfumery are something rare, and I genuinely appreciate what you’ve built.
And honestly, I also want to applaud you for choosing the perfect person ( Josh ❤️ )
I have never met him in my life, yet he means so much to me. His kindness, professionalism, passion, and the way he represents Ensar Oud have left a deep impact on me. Some people simply make your experience unforgettable, and Josh is definitely one of them.
Thank you for creating such extraordinary fragrances, and thank you for having extraordinary people behind them as we
Again everything went perfect
Again everything went perfect! From communication to shipment. Always a pleasure to order at Ensar!
Good quality product and good service
Customer support team is very helpful
And tha quality of the product is very nice
JAPS
The Shipping is the best very fast!
Quality is amazing!
Jamaican Ambergris Purple Sultani is a Masterpiece I love it!
Great Experience!🌟🌟🌟🌟🌟
Best delivery, it was very fast as always!
Then to the fragrance! The quality is top notch and Tigerwood 91 quickly became one of my favorite Oud fragrances, it’s so damn good!
I had my first purchase with Ensar Oud…
I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelming and a mysterious Journey. The delivery process was smooth, fast, the packaging was stylish and crafty, and the gift samples were generous.
Purchased Tibetan Musk Tyger Mylk and Mongolian Musk and oh boy, a heavenly scent and outstanding longevity. Worth every penny!
Ensar Oud Customer Service
Edit:
Adam has been incredibly helpful in resolving any issues I’ve encountered with WhatsApp support.
He has gone above and beyond by providing comprehensive answers to my questions and making every effort to enhance my overall experience.
———————————————————————
The customer service at Ensar Oud is terrible. There is essentially one person looking after the customer service role (which is only available on WhatsApp).
If you are lucky enough to get a reply (which appears to be rare), they are not very transparent and you will be waiting a while to even get that reply.
They need a big overhaul of their support if they want any hope of being a viable place to buy rare fragrances beyond the few niche repeat buyers they already have.

Reply from Ensar Oud
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