Enstroga UK Reviews 

Absolutely the worst customer service I have ever experienced. Truly and utterly incompetent. Waited nearly two years to send us a bill despite is requesting it on numerous occasions. Don't seem to understand ofgem backbilling rules and don't seem to care. They don't have a clue what they are doing. Shambolic.

Absolute shambles of a company, I have left a review before to which no one ever contacted me.
I dealt with this company for 18 months trying to dispute my smart meter readings. I ended up leaving without resolution. I emailed numourous times to negotiate a repayment plan, they never replied, then I received court papers. I called them straight away, they then negotiated repayment but still continued with the court, I now have a ccj because of this companies poor customer service and inability to respond to emails and chasers.

Disgusting

Great service & great price, i cant complain

Unable to process vat invoices each month
No square up till end of year

They were very patient, professional and helpful when solving a complex problem, including a defaulting tenant. It was good to speak to someone who listened, analysed the problem, and proposed a sensible solution.

We had a really bad experience with this company following inheriting them after a house move and they blocked our switch for months When trying to move to another provider. We had to formally complain to Ofgem regarding the switch, plus billing and paying by direct debit which we stopped in the end as they were going to ‘dip’ into our bank account with an unreasonable direct debit.

Cheap is not best and customer service is beyond awful. Lots of negative reviews (although they are monitoring On this site - “invited” as per there subscription to Trust Pilot and therefore In my opinion overall review score skewed. Do you research elsewhere including google reviews, Reviews.io, Ofgem supplier complaints performance etc.

Update - Paid our final bill but to all out there make sure you read the reviews before signing up to this company, unless like us you inherit them after a house move in which case go to Ofgem if you have issues. Most notably - 23% of the reviews flagged are incorrectly flagged by Enstroga an increase of 12% since I have been tracking. The amount of complaints made against this company on Ofgem, still high, and the accounts submitted to Companies House, a very interesting read.

To Enstroga my customer reference was 62577.... In case you flag this review and I will report to Trust Pilot if you do.

An absolute shambles of a company stay well clear of them

I was using Enstroga for a couple of years they tried to tell me that they Had not received a reading for over a year which was false. They were trying to charge me ridiculously high bills and I told them they were wrong but because I had not gave them a reading for over a year they have to go with estimates which I’ll reiterate this was false they had revived two readings. So at this point I tried to change company Which they blocked stating that I owe them a huge amount of money so I phoned them at this point and explained again the bills I was giving we’re wrong and I want to change company.

They refused to let me chsnge saying I owed them £734.00 I told them no chance my bill is this so they then said well we believe it is and unless u pay this you will not be changing company.

So at this point I obvisouly came to the conclusion I had no option but too pay this bill to get rid off them. So I set up a payment plan paid it up over several month and through lock down and finally changed company last week they then charged me another 40 pound on the 5th October which I cancelled and told my bank too call that money back and phoned them up again and said why are yous still charging me when I have changed supplier and they tried to say my new energy company had not sent the final readings out so they can send a final bill out but they will get on to them about it which Again was false my energy company had sent readings out well before Tuesday’s as I know this because my electricity supplier had already sent me a final bill out that I paid.

I then got my final bill out and guess what i was £674.00 In credit they had over charged me by a huge amount of money that I had to pay so I can change supplier even although I told them on quite a few occasions I do not owe them that amount of money.

As I already said an absolute shambles off a company do not go near them Unfortunately I read the reviews on them after I already agreed to change to them do not make the same mistake as me.

Update on bullying my 79 year old mom. Court action lifted while the case is being investigated, despite the complaint handler acknowledging the bill is suspiciously high for such a short period and that she assured me the threat would be lifted and confirmed in an email. Oh and did I say my mom received a case resolved email? The clock is ticking and we are preparing for going to the regulator, ombudsman and the media. The more people aware of the bully boy heartless tactics employed by these crooks the better. Moms is still living in fear despite reassurances from me that they will not take her to court.

Now been disputing this for TWO YEARS. Rang them about fifty times as they are bullying thugs. Hardly any call answerers spoke good English, two barely spoke English at all. NOT ONE OF THEM SEEMED CAPABLE OF SOLVING THE PROBLEM. Utterly useless, they threatened disconnection. Absolutely unspeakable crooks.

As to the several very recent "positive" ratings why does EVERY SINGLE ONE say "invited". Hugely suspicious reviews, not to be trusted. Write to the regulator and shut these criminals down.

I was with this company the past year. I can honestly say it’s the worst company I have ever dealt with. Customer service is truly shocking. Companies like this should not be aloud to exist.🤬🤬🤬

I phoned enstroga because whilst I had moved to another supplier for my gas and electricity enstruga had still taken a months money from our account.your customer service representative was friendly,polite and extremely helpful,sorting out my problem in a matter of minutes.

Avoid at all costs. My 79 year old mother who is isolating and recovering from heart surgery. These cowboys threaten to take her to court over an unpaid bill. The last tenant paid their bill before they left. There was a months gap due to COVID before the new tenants arrived. The bill for this period was over £700, the meter readings clearly were wrong. My mom explained that she has never held an account with them, nobody was living there and it’s impossible to have such a large bill. The call handler told my mom the only way to avoid court action was to pay up. My mom calls me in tears and was going to break restrictions and go to the bank. I told her to call them back and ask to speak to a manager. In the meantime they issue a final notice email with the threat of court action. My Mom lodges a complaint and two sleepless nights later she received an email saying the issue is resolved. No apology, no explanation of how they obtained her name. I’m on it now. The rest of the over 55 community in my moms complex have been warned. This was disgraceful and shameless intimidation of a vulnerable pensioner. Energy Ombudsman is next, then Martin Lewis, why should this company be in any switch site?

The gentleman and lady I spoke to were very polite and friendly however I am very confused I left my property back in March and gave a meter reading in March and was in credit by £200 and have not been living there since I have switched all my electricity off other than my fridge/freezer and today I gave my meter readings and I'm only £107 in credit and have asked for £50 of that to be refunded, I still pay £30 through DD, CAN you please explain how this is the case? I look forward to hearing from you

Erel was very helpful in guiding me what was required to cancel my account. Enstroga was straightfoward and easy to set up whilst offering competitve prices.

Always short on hold times and quick to address queries.

By far the worst energy Company I have has the misfortune to deal with. It took them almost a year to put the correct meter readings on their system after a tenant moved out of a rental property. During this time I was peppered with threatening letters. The relevant check in and check out inventories were submitted and still they didn't budge - only when I threatened THEM with legal action did they correct the final bill - BUYER BEWARE, THEY DON'T CARE

Very good service ,I would recommend family and friends.