Enstroga UK Reviews 

I had been charged a very large amount. On previous occasions nobody had bothered to find out what the problem was. However, a man called 'Batu' took the initiative to look into the problem and found out what was causing it. He then rectified it and kept me informed throughout the process. I therefore give the 5 stars specifically to your excellent employee, 'Batu'. He is a credit to your company.

This is the worst company of any kind I've ever had the misfortune of dealing with. We moved into a new property which was unfortunately already being supplied by this joke of a company. Within a few days of emailing our details to them we received a bill for all energy usage over the previous 6 months. I obviously didn't pay this and emailed with the reason why. It only took them 2 weeks to reply asking for literally the exact information I had already provided in the email they were replying to. I paid the second bill manually as there is no way I'm giving them direct debit access. They have now(7 months later) finally gotten round to removing the erroneous charges from the original bill and let me know this is the case by threatening to cut off our power for non-payment. Lovely people.

At one point they asked for meter readings which I provided, 2days later they sent someone to read the meter. The following day they emailed me asking for meter readings. 3 readings over 4 days? I fail to see how this is necessary. Although I now owe them nothing they keep blocking all attempts to switch to another provider. AVOID AT ALL COSTS.

The only positive feedback I'm able to give is regarding the one time I called them to see if anyone there had more intelligence than whoever was dealing with the emails. I got through to a lovely guy whose name was Itu(although I have probably butchered the spelling), who finally got the ball rolling to stop the charges I didn't incur. Unfortunately a single competent customer service advisor isn't enough to save my rating from being -5, if only I could rate lower than 1 star.

Very poor service, I kept submitted meter readings, and they were not being processed. my account wasn't managed properly, they didn't change my tariff when I requested. The customer service is rock bottom

One of the worse energy companies I have had the misfortune to deal with. They offer you cheap energy and tell you how much they want a month. Once you sign up with them they start to up the DD whenever they want to. They changed my DD to £300.00 per month. I live in a one bedroom flat and only use electric. I cancelled the DD. It was hell to contact them to reset the DD. In the end I decided to leave them. They hit me with a £900 final bill, and would not respond to my queries or negotiations. They started to threaten me. I had to borrow the money from a friend to pay them off because I was worried about my credit rating. I’ve recently learned that my final metre readings they gave to my new supplier was incorrect, way over the top. Therefore, and although I left them a while ago, I’ve just sent them an email asking for a full breakdown of my energy usage with them and the metre readings calculations they used when they opened and closed my account. I’ve given them the Ofcom 8 weeks time frame to respond. Will give you the update in due course. If I could give this company a minus 5, I would. Never again.

Hi I’ve now heard back from this company. I asked them when they took over my electricity supply and when they ended it. This is their colours reply as follows: “ We have supplied the MPAN 1012388981749 between 18/09/2018 and 19/08/2019. The total charges for this period ar £1212,06.” So I was charged £110 per month for 11 months of electricity supply for a 1 bedroom ground floor flat. My next supplier based on Enstroga’s figures charged me £70.00 per month totalling £770 over the same 11 month period for the same one bedroom flat. But guess what? I was in so much credit by the time I left them that they refunded me back over £450 pounds of my money. In fact for the last couple of months I was with them, they only charged me a £1.00 per month and that was only to keep the DD going :). My current supplier who I’ve been with for almost 3 months are now charging me £37.00 + per month for the same one bedroomed flat,and I’m already in credit. Me thinks Enstroga’s calculations are somewhat off??? Ripped off or what??

Great service from Baris. Thanks

The operator was efficient and helpful 100%

If you like your money and want to pay the correct amount for your energy usage then AVOID this company at all costs! Nothing but lying, thieving scumbags! Don't be fooled by the cheap prices quoted on energy compare websites because you'll end up paying double what this company quotes you! From day one we experienced issues with Enstroga where our bills were exceptionally higher than expected considering our energy usage. There continued to be an ongoing issue where we'd pay our monthly direct debit but we'd have emails stating we owed the company an additional amount. When the additional amount was paid, we'd receive further emails again requesting even more money. We made the decision to switch energy providers in February 2020 and had to pay Enstroga an additional £400 on top of our direct debit (this added up that we had to pay the company over £1000 for just four months energy usage!!!! We both work all day!!!) before the switch could be completed. We paid the £400 and was asserted that there was nothing left to pay. We were extremely relieved to switch from this rotten company to Scottish power in March. However, at the end of August, Enstroga emailed stating that we owed them an additional £231 despite us not receiving energy from this company since the end February/beginning of March. When I contacted them to query what this additional payment was, they lied and told me my new supplier had contacted them with a metre reading. I've contacted my new supplier, Scottish Power, who asserted that this was definitely not the case as any outstanding amount would have had to be paid before the supplier switch could have been completed.
Please, please avoid Enstroga. I've nothing positive to say about this company. They don't deserve the one star rating I reluctantly had to give them in order to write this review. I'm not one to leave reviews but I dislike this dishonest, scamming company so much, I felt impassioned to do so.

I called to re-negotiate my DD and request a refund of credit. Your rep was very helpful, polite and resolved everything efficiently. Only negative comment is that you should have taken action to reduce the DD payments yourselves based on meter readings submitted regularly rather than holding on to my money until I contacted you.

The gentleman with whom I had contact saw my problem immediatly.
Further he understood that I was not very smart with my computor. I was about to leave Enstroga I have found you remote and not customer friendly . His action has reversed my decision for the moment.

Excellent and lovely advisor
Very calm and helpful

Easy, simple to use website, effortless switching and helpful on the phone

They have been more than helpful when I have called about a query, that I cannot fault. However I do think communication could be better. I asked for a refund last week as I’m quite a bit in credit, so I gave a meter reading.... that was last week I am dissatisfied that’s it’s taking this long to get the money back to me

Helpful and polite service. Switch to new tariff successfully completed.

The information I was given was very good and concise

I found the information I was given confusing I appreciate I am 73 but why if I was in credit to the tune of 340 I would be asked to increase my monthly direct debt I know winter is coming on but last year I over 200 in credit which o took as a refund and in March paid the outstanding for the winter which was in the region of 137. I ended up tellling your salesman I wanted to keep my dad as was and take the refund why I wasn’t offered this in the beginning is beyond me I worry when I get older I will just do as you say I think one paper bill when renewing a contract would be useful as I only have an I phone and not a computer or laptop.