Enterprise Reviews 

After having gone to the Totteridge branch to obtain a refund of my deposit that they deliberately withheld I discovered I was also over charged. After my second visit where they assured me this would be refunded it was not. Upon my 3rd visit he said the same thing again. I asked why it was not down the last time I asked. He said it was denied by accounts. This is just like the policies in insurance companies where they try to hold out until the customer gives up so that they can hold onto your money. DO NOT USE.

On a very hot Friday evening my new car failed to start. With the AA keep extending my arrival time for repair I made the decision to hire a car for the weekend. The team at my local Enterprise Rugby were amazing. From booking to collection the process was so smooth and Naomi really looked after me. I then had to be there for the AA on the following Monday who fixed the car, Enterprise took the car back a day early and even returned me to my location to collect my own car. Again the team were first class. A real pleasure to deal with, thank you to the amazing team of ladies at the Rugby location.

Had a car on hire for 2 months due to someone hitting my car. I returned the car and could see nothing wrong.
Imagine my surprise when i saw an unauthorised £199 payment pending in my account.
I called Enterprise and they said I had a gorged tyre.
I hit nothing and nothing hit me. I asked for pictures none arrived.
I asked them to not take the money and they said they wouldn’t. To clarify I said you’r not going to take that money. The man said no. I asked that is correct you are not taking £199 out of my bank. He replied yes that’s correct.
I then contacted complaints and they said the branch should have told you they were taking money from the account. I had nothing.
They took the money and I have pictures.
Tiny mark size if a fingernail. Does not effect use in any way and is not illegal.
Apart from that I didn’t do any damage.
Enterprise are liars and dishonest who don’t stick to the rules and this is a regular occurrence.
Look on the internet for reviews and avoid at all costs they shameful

Absolutely useless experience. Firstly car was late by 2 hours at London waterloo. Then they gave me a car with a 100liters less boot space and said it was the same class. Still charged me for an SUV however it was the size of a VW golf. My kids had to sit with bags on there laps and bags on the seats for 4 hours. Pathetic and wont use them again

Booked a car with Enterprise. When I went to collect it (having paid a taxi 52 pounds to take me to the office, Didcot UK) I was told they did not have a car available. Staff claimed to tried to call but I had no missed calls so this was a lie. The manager was rude and unhelpful.

Unsafe Vehicle, Ignored Complaint, Zero Accountability from Enterprise

I hired a 9‑seater Tourneo through Costco Car Rentals with Enterprise last week and the experience was unacceptable from start to finish. The van had a serious tracking and alignment fault the entire time. It was pulling constantly, uncomfortable to drive, and clearly unsafe. I had my children in the vehicle, and Enterprise still let me drive it for four days with a known issue.

The worst part is that Enterprise only told me it was “fixed” after I returned it. Completely pointless. I’d already driven hundreds of miles in a defective vehicle. There was no urgency, no concern for safety, and no responsibility taken at any stage.

I raised the issue immediately and was ignored. No reply, no update, no apology, no explanation. Just silence. I paid full price for a faulty, unsafe vehicle and Enterprise didn’t even bother to acknowledge the complaint.

This wasn’t a minor inconvenience. This was a safety risk to my family. Enterprise failed to communicate, failed to act, and failed to show any basic level of customer care.

I would strongly warn anyone hiring a vehicle from Enterprise. If something goes wrong, you’ll be ignored and left driving a dangerous vehicle just like I was.

I booked a car online for 1st to 10th July. My plans changed so I called Enterprise to ask whether I could bring the car back earlier and obtain a refund for the days not used. I was told yes to both questions.
I therefore made arrangements to return the car on 6th July. On arrival at Didcot I was told there would be no rebate.
If I had known this I would have kept the car for the full period but by then it was too late to change all my arrangements.
I have used Enterprise before but not again.

Fraud took £35 off my debit card without permission when pcn letter admin fee already paid 2 mths ago.
I did not give you permission take money thats fraud

Contract No 3DOVV6
Reg YP25OBC
ford puma

I wanted to give 0 stars if it were possible.

The service was absolutely terrible. The staff were extremely unhelpful and showed no concern for their customers. It was clear that the company does not care about customer service or the inconvenience caused to its customers.

At the Sabiha Gökçen Airport location in Istanbul, we had a reservation for a specific collection time, yet we were forced to wait exactly 2 hours because the car was simply not ready when we arrived. This was completely unacceptable, especially as the booking had been made well in advance.

The staff were extremely disrespectful, offered no meaningful explanation or apology, and showed no urgency in resolving the situation.

I would strongly recommend avoiding this company if you value your time and expect even a basic level of customer service.

Where do I start i went through Costco for a hire car
When you pick the car up check it and double check everything enterprise cars of Ilford Christchurch will tell you all sorts of rubbish and there insurances are a joke apart from hiring the car the extras they put on top windscreen. Tryes. Collision waver and it goes on the the extras cost a fortune and they tell you if you don't get that and this your be in for a big bill when you get back the manager just sits there and does nothing but they make you feel really guilty if you don't take out all the extras insurances all don't buy there fuel go and get your own I bought what they told me was a full tank it wasn't far from it they told me I would get money back for what I didn't use I got nothing back another con they use I also took it back 5 hours before I got no refund so don't take it back before you should
And make sure you go over the inside of the car as well as the outside also take pictures of everything and check everything they couldn't even put water in the windscreen bottle please check everything I found dirty tissues in the back of car and it wasn't even cleaned also I ask them to pick me up and I was told we're to busy they didn't even want to give me a lift home
Christchurch enterprise hire cars are the worst car hire I've ever had don't trust them check everything inside and out and all there paperwork and take as many pictures as you can

Made online van hire on 25 June 2026 from Southall Enterprise branch for weekend, did quick check-in, next day got phone call from the one of Southall Enterprise representatives with the news that they don't have specific van for time I reserved online and will cancel my reservation with full refund. I think for weekend is higher demand for van hire with higher price ,compared to what i have my reservation made, so they cancel to get better money. But after 10 working days and phone chasing for refund I hear only promises, still waiting for money not resolved. Very disappointed with Enterprise, would think twice before consider to use it again.

Literally do not recommend. Booked a rental through their website because my car was being repaired, 10 minutes later I get a call that they do not have any cars of that size, only SUVs and vans but they require an additional charge, I accepted but then they said that they also need credit card details as well for the deposit. I offered to do it thorough my debit instead, and they said they can't. I cancelled it immediately and I still got a £40 charged from it as well. I hope thay at least pay me back for the cancelled rental.

This company is unbelievable they tried to take £4k off my credit card. Even though the contract said it was to be invoiced to BMW. Honestly I have never come across a more dishonest and disgusting bunch of people as those who work in the Llanelli Branch. Sohail Ali needs particular caution down right lair. He’s only stopped his lies once it reached court & I had to get a CCJ against the company. After achieving the CCJ they still won’t refund and I have not had to get a bailiff. Honestly can’t be trusted with credit card details

1 stars to good! The Chorley branch are a complete joke, I hired a courtesy car whilst mine was being fixed unfortunately I ended up with a parking fine, i immediately paid parkingeye I then received 3 seperate letters from enterprise demanding x3 £35 citation fees! Nothing was explained to me nor a copy of the contract given. Ombudsman and trading standards are involved. Please do your research or better still avoid at all costs.

Malvern Enterprise - I cannot fault the people there. I was having a really bad experience when my Volvo broke down and I needed a hire car. I was passed from one Enterprise branch to another until I ended up in Malvern. Dillon there was amazing, sorted a car, brought it to my hotel and then swapped it the next day for the car that I wanted. Nothing was too much trouble and I thought that should be recognised. So thank you to Dillon and the team at Malvern

The whole team at Enterprise Worthing were amazing. Good experience and helped me when I was stuck without a vehicle. Charlotte, Eleanor and Olivia were outstanding. Would recommend to anyone.

Despite reserving a car a week ahead. They called me 60mins before pick up to say they could not honour the reservation either by category of car or by the time. And that actually they had no cars of any type available. Disgraceful service bearing in mind customers arrange plans and commitments and reserve a car accordingly.

They also used my card and bank details without authorisation to take money.

One and only experience with Enterprise. I will happily pay more to go to a more honourable company.

Zero Stars if possible.

I reserved a car for 11:00 am via the website for a local office pickup, the website changed my booking to be confirmed to 12:00am, ok'ish..! Then immediately their office called to say car will not be available until 4pm, but they will do their best to fill the order at or before the booked time if another can becomes available earlier, but it may not be cleaned. I'm not happy that the reservation system does not tie up with realy availability, but then accepts one's reservation, leading to hassle later for both parties if it has to be cancelled.

I had a car for 2 months because that is how long a garage took to repair my car.
When i picked the car up I checked all the paintwork but not the tyres.
During my hire period I hit nothing, not even a kerb.
Imagine my surprise when £200 was taken from my bank account without notice for a tiny repair to a tyre. First I was told it was a big gouge and when I asked to see pictures they didn't send them. I then appealed and was then sent the pictures which showed the mark to be the size or less than a fingernail. £200 for a very minor repair. I did enquire at a garage and they said it would be £15 so how have they got away with doing this. If I was going to hire again I would rather pay more then to have my money stolen from my bank account by Enterprise. It does seem to be a regular occurence with Enterprise its about time it stopped.

Our experience hiring a Ford Transit van from Enterprise Rent-A-Car in Sheffield was extremely disappointing.

When we collected the van, we were not informed that it had several service warning messages showing on the dashboard. During our journey, the van displayed an AdBlue warning. We had never used this system before and were not given any explanation or guidance on what to do.

The issue left us stranded during our trip, and we had to stay overnight away from home, sleeping in the clothes we were wearing. This caused a great deal of stress, inconvenience, and unexpected costs.

We feel the Ford Transit should have been properly checked before being hired out, and any important warnings should have been explained at the point of collection. A vehicle in this condition should not have been handed over without making the customer aware.

Unfortunately, this experience has seriously affected our confidence in Enterprise, and we would not recommend their van hire service based on what happened to us.