Enterprise Reviews 23,880

Very poor customer service at their Burnley Branch and their head office in following up a complaint. All the time I am having to chase up their customer services team - all very disappointing. Sounds like the usual thing, when a company gets big their customer service deteriates as I have experienced.

WORST RENTALEXPERIENCE EVER, I DO NOTRECOMMEND. Reserved a vehicle for medical appointment, called and confirmed reservation day before and was told everything is fine. When I showed up for my rental the agent said no vehicle available and in fact there was a 2 week waiting list. He offered no help finding a solution and in fact said "this is the normal*. He also stated that enterprise will always say there is a vehicle available and reserve one, even when no vehicles are. I called customer service and after speaking with a rep, I was told the matter would be escalated and a regional manager would get back to me within an hour and they will find a solution, even if it means shuttling me to another location with available vehicles and if I don't get a call back in 2hrs to call again. I called back after 2hrs and was told same thing. It's the next day now and I've missed my appointment and still haven't heard back from them. WORST RENTAL COMPANY EVER. I DO NOT RECOMMEND.

Avoid at all costs. I got 3 car parking fines where I work. They got cancelled by my boss as im entitled to park there and they tried to get £105 admin for sending 3 emails even though they paid NO fees and neither did I! Getting in touch with people is impossible and iv been constantly hounded for money!! Worst place ever to rent a car. Please avoid this company and save yourself any hassle and harassment. All they care about is money!! Never ever will i return to these money grabbers!

I had a conversation with multiple agents over the phone, every single one of them told me something different. I had 3 separate conversations with agents through text and they all said something different.I ended up spending over $120 to get the "required" documents needed to rent a car and they absolutely lied to me. This business is absolutely SHIT!!! i now have to find a way to get to my mom last minute so she can make it to her surgery for cancer

I had a fantastic experience with the team at the Marsh Barton branch in Exeter. In particular, Josh and Ben were incredibly accommodating and went above and beyond to help us out.

We initially arrived without the driver’s credit card, which meant we couldn’t take the vehicle. We had to battle heavy traffic to rush back and retrieve it, and I called to explain the situation. Not only were they understanding, but they were also willing to stay after closing time so we could still collect the vehicle — which we really appreciated.

On top of that, we were also late returning the vehicle, and once again they handled it with professionalism and flexibility.

It’s rare to come across such helpful, understanding customer service. Josh and Ben made what could have been a very stressful situation much easier. A real credit to the branch — thank you both!

The problems already started at the pick-up point. There was only one small shuttle bus for many customers with large luggage, which caused long delays and chaotic boarding. It took nearly an hour before we finally received our car.
The vehicle handover was rushed. Although existing body damage was briefly checked, windshield damage and stone chips were not explained or inspected together with us. In hindsight, this clearly works against the customer.
At return, two small stone chips in the windshield were suddenly claimed, which we strongly dispute. No photos, inspection report, or pre-rental documentation could be provided as proof. Despite this, €1,200 was immediately blocked on our credit card, and we have formally disputed the charge.
Our advice: thoroughly inspect the car at pick-up and take photos and videos of everything, especially the windshield. Based on our experience, we would not rent from this company again.

I Rented A Vehicle From The Redondo Beach Office And My Experience Has Always Been Good At This Location.Unfortunately I Suffered A Medical Emergency In The Vehicle Which Required An Extended Stay In The ICU Unit In The Hospital. My Personal Belongings Were Left In The Vehicle Including A Water Jug Tied Closed In A Secure Bag. The Water Bottle Container Over 800.00 In Quarters And Antique Quarters They Were Being Transported To A Friend To Be Delivered To My Son For My Granddaughter.The Vehicle Was Impounded And Retrieved By The Glendale Office Of Enterprise.I Was Not Able To Request My Belongings For At Least 3 Weeks. When I Spoke To The Manager Of The Glendale(Ca.) Office He Said They Had My Belongings Except They Had Not Found The Water Bottle Of Coins. I Called Back About 2Hrs. Later And The Jug Was Found. When I Arrived My Personal Belongings Were Retrieved. (Journal, Computer Bag etc...) When They Brought My Jug Out Not Only Was It Not Secured It The Bag That Once Possessed It.Most Of The Quarters Were Gone.Not Only Were The Antique Quarters Gone. Whoever Took Them Had Been Rolling The Quarters To Identify The Antique Quarters Based On The Rolled Quarters That Had Been Left In The Bottle.I Asked To Speak With The Manager(Christian) And WAs Told He Was Busy. I Left Explaining That I Would Call Back Because Someone Had Violated The Trust Of Enterprise And It's Business Ethics And Committed A Felony In The Process .The Value Of The Antique Quarters Is Well Over 50.000$ And My Health Is Deteriated To The Point I Haven't Made It To The Police Station To File The Complaint.It Is Almost A 3hr. Ride On The Bus As I Am Not Able To Travel Well. I Spoke To A Representative Of Enterprise Car Rental And Was Assured Of A Call Back Within 24hrs. That Was A Week Ago. I Will Be Making That Bus Ride Tomorrow To File A Complaint With The Authorities. I Am Devastated By This Egregious Act.

Been renting for awhile now. Change your website if I cant get trucks. I tried 4 times. Also didn't Change price difference for my non truck rental. I do not live near a truck location. This was a stupid decision by coporate

This is a company only interested in extorting money from you. Staff training must include the ability to consistently lie and have no filter to actually help with issues. Staff who have no acountability, responsibility and serious memory issues. Staff who are out to scam you at every opportunity and see that as a success. An absolute horror of an organisation - never again.

- Got a speeding ticket while driving an Enterprise rental
- Normally, Enterprise automatically pays these tickets and then charges you the amount + a fee
- Except Enterprise did not actually pay the ticket even though they charged me
- Because of this, the fine doubled to $200, and Enterprise charged me again
- I spent 5 hours emailing and calling these doofuses to remedy the situation
- Finally was able to get the ticket paid so it stopped doubling
- Overall I paid an extra $125 on top of the original ticket fine because of Enterprise's incompetence. Had they just told me I got a ticket, I could have paid it myself

0/5 would not recommend

7 days and still waiting on a vehicle
According to those at the main site it has been escalated to the area manager....twice..Still nothing

I felt compelled to write this review after a recent poor experience with another rental provider reminded me just how good Enterprise actually is.

Over the past few years I’ve rented around 10 vehicles for both work and leisure, and every experience with Enterprise has been consistently positive. The customer service is in another league — the staff are professional, helpful, and genuinely willing to go above and beyond to make the process smooth.

Enterprise may not always be the very cheapest option, but in my experience you truly get what you pay for. The reliability, transparency, and level of care remove so much of the stress that can come with travel.

If you value peace of mind and want a company you can depend on, I wouldn’t hesitate to recommend Enterprise. They’ve earned my loyalty.

I had to put my car in the shop for repairs & found out it would be 2 days before it was ready. I went to Enterprise in Uxbridge & talked with Pelumi llo. He told me there were no more cars left for rent. He then proceeded to tell me he would try j=his best to find me one. This young man contacted all the other offices near by & they had no cars either. He didn't quit though. He did eventually pull a rabbit out of a hat & got me a vehicle. I was extremely impressed by the due diligence of this young man. I was stranded unless I was able to get a vehicle & Pelumi came through for me. I'm a VERY happy customer!

I had an excellent experience with Ibrahim Bin Asadullah at the Enterprise Car Rental location in Wheeling, IL. He truly went above and beyond to take care of both my daughter and me when we needed to rent a car. Ibrahim was incredibly kind, caring, and understanding, and he worked with us every step of the way to make sure we got exactly what we needed.

He was honest, fair, and provided outstanding customer service. Ibrahim was very professional and took the extra time to work directly with our insurance company to ensure everything was handled correctly. He helped my daughter twice, making sure she had a safe vehicle while staying within the limits of our insurance coverage.

I have dealt with many car rental companies and nothing compares to this experience. Ibrahim took care of everything from start to finish, which made a stressful situation so much easier. I highly recommend Ibrahim and this Enterprise location to anyone. He truly knows what he’s doing and genuinely cares about the people he helps.

Left a mobile phone in the car. The Car clearly wasn't cleaned and given to the next person renting the car. Enterprize changed me £30 to have it returned!

I had a great experience renting a car from Enterprise at Berlin Airport. The service at pickup was friendly, professional, and efficient, making the whole process quick and stress-free. The car I received was very clean and well maintained, exactly as expected.
Drop-off at the end of the rental was just as smooth. Returning the car was quick and easy, with no complications, and the staff handled everything professionally. Overall, the entire experience—from pickup to return—went very smoothly.
I would definitely recommend Enterprise at Berlin Airport and would use them again in the future.

Friday January 30 ,I went to pick up my vehicle, what an awesome group of young men and helpful .
The vehicle I picked needed some cleaning the young man got in freezing temperatures and cleaned the vehicle very humble with a smile .
College street Lake Charles, Louisiana

Enterprise are a dishonest company who will try and rip you off and lie to you.

They are wonderful, always friendly and good quality. Only down fall is the web and app have been down for over a month. Please fix this so I can go back to doing things on line instead of calling all the time

From my first interaction, Claire demonstrated outstanding customer service: warm, professional, and genuinely helpful.

The manager, Ousman, took ownership of the situation and went above and beyond. His leadership, rapid response, and empathy were truly impressive.

As a veteran and ER nurse, and with my partner serving as a police officer, we value accountability and compassion and both were reflected in this experience.

Because of this interaction, I will remain a loyal Enterprise customer and deeply appreciate the care I received.