I've had splendid experience so far with entropay.. But recently Non EU regulations were levied because of which residents of Asia are no more able yo use entropay virtual card.. So alternatively laun... See more
Company replied
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See what reviewers are saying
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit c... See more
They increased their account dormancy fee from $5 a month to £20 a month, and have announced they're going to close down from 1st July. While I'm sure their terms say they can change their fees, it d... See more
Great service and customer service! I have been using them for quite a while now and I would be lying if I would be saying that I am not more than pleased with their service. Yes the limits might b... See more
Company replied
Company details
- Payment service
- also in
- Alternative Financial Services
- Cryptocurrency Service
- Financial Institution
- Money transfer service
Information provided by various external sources
Entropay lets you create disposable virtual cards on the fly for borderless, private, secure online payments. Use Entropay cards to pay like a local anywhere Visa is accepted. With Entropay, your personal information, bank card number and spending habits stay private. Purchases will never appear on your bank statement, and Entropay cards are prepaid to protect you from fraud and fishy charges. Regulated by the same rigorous standards as your bank, we’re on guard 24/7 to keep your data and money safe. Better than a bank, we don’t charge bank fees, interest, over limit fees or late repayment fees.
Contact info
You should know
3.5
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Very polite and quick response time
14 June 2018
Unprompted review
Reply from Entropay
Oh thank you Quade Du Toit! We love to hear from happy users that had a great experience using our services and a positive customer support experience.
Reply from Entropay
Thank you Chen :) We are more than happy that you are happy!
Awesome service 👍👍👍
Excellent service plus the customer support is also great. I would just like to say friends you can trust Entropay blindly.
13 June 2018
Unprompted review
Reply from Entropay
Ohh Thanks for the lovely comments Abdul Wahid Laskar! We love to hear from happy users that had a great experience using our services and a positive customer support experience.
Entropy good service
Entropy will Answer your questions and help with any concerns. Best way to contact them is on Facebook messenger.
12 June 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Bf Pazza! We’re very pleased to hear that you are satisfied with your experience with Entropay and with our support. We hope you’ll also love the new features and products we bring you in the future!
Excellent Service and Support!!
12 June 2018
Unprompted review
Reply from Entropay
Thank you for the 5 Stars Gabriel! We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
VERY BAD SERVICE AND WASTE OF TIME.
Entropay didn't provide any card outside Europe.
BUT BEWARE, THEY ARE COLLECTING ALL THE PERSONAL INFORMATION.
My account was created on July 7. They ask me to provide my Driving licence, Bank statement and debit card details. After that It takes a lot of time to send this message :
"Hello Tony,
I am very sorry, however, after careful consideration, we are unable to offer you an Entropay account.
Our apologies for the inconvenience caused."
When i inquired for the reason, they replied :
"Thank you for contacting us.
I am afraid we do not have any further information about your account."
THEY DIDN'T MENTION ANY PROBLEM WHILE I REGISTERING WITH THEM AND WHILE COLLECTING DATA, BUT KICK ME OUT AFTER THEY HAVE ALL MY PERSONAL INFORMATION.
Now my account is not opening!
12 June 2018
Unprompted review
Reply from Entropay
Thank you Tony, we're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
great support 2 thumbs up
12 June 2018
Unprompted review
Reply from Entropay
Thanks for the 5 Stars Walid, and for the thumbs up! We love to hear from happy users that had a great experience using our services and a positive customer support experience.
Attetion from chat ,was nice and…
Attetion from chat ,was nice and useful. But system has many fails.
12 June 2018
Unprompted review
Reply from Entropay
Hi, We are always looking to improve our system, so if you have any suggestions for improvements just send us an email at http://bit.ly/EPSupport or DM us on Twitter.
Money withdrawal
The only thing I don't like is that there aren't enough options to withdraw money.
12 June 2018
Unprompted review
Reply from Entropay
Thank you for your review and for your suggestion Marouane Chalabi. We're working hard to constantly improve Entropay for our community by adding more features including withdrawing options. Keep a look out for updates on our Social media platforms
Holly A++
I spoke with Holly over the website chat, she responded immediately and addressed every concern I had. Amazing experience dealing with her and entropay!
11 June 2018
Unprompted review
Reply from Entropay
Thank you Ryan, we're chuffed! We’re very pleased to hear that you are satisfied with your experience with Entropay and with Holy's support. We'll make sure to pass your lovely comments to Holly and all the support team We hope you’ll also love the new features and products we bring you in the future!
Excellent customer service
Their customer service reponded quicky to my query.
11 June 2018
Unprompted review
Reply from Entropay
Thanks for the great review Hrishikesh! We love to hear from happy users that had a great experience using our services and a positive customer support experience.
quick and good services
11 June 2018
Unprompted review
Reply from Entropay
Thank you for your 5 Stars Viswanath Devuni
Good customer service on social media…
Good customer service on social media platforms. Keep up the good work :)
10 June 2018
Unprompted review
Reply from Entropay
Thank you very much for your review Mubi :)
Opened an account with entropy
Opened an account with entropy. States its free but its not. Going to give it a go anyhow.. but hopefully I will NOT be faced with the same issues as all the unpaid reviewer's have mentioned with funds taking up to a month to be transferred into their account, customer service not responding up to a week and funds disappearing.
10 June 2018
Unprompted review
Reply from Entropay
Hi Bianka, Opening an account is free, however, you may see any fees we charge here https://entropay.com/pricing
If you have any problems, contact us on our support page at http://bit.ly/EPSupport or DM us on Twitter.
We aim to reply to all emails within 24 hours
N.B - the reviews are all genuine ones and we do not hide any reviews good or bad - we actually cannot hide anything - it's Trustpilot policy :)
Team entropay always at service…
Team entropay always at service amazziiiinnnggggg
9 June 2018
Unprompted review
Reply from Entropay
That's because we have amazing customers YounGi Dafri! Thank you for taking the time to leave us your feedback! We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Nathalie is a life saver !
I was having an issue with entropay and googled all the possible ways to find a fix but I couldn't. When all hope was lost, I just happened to find that small chat icon below. It was Nathalie who popped up and fixed my issue in a heartbeat. 5 Stars is the least I could give. Cheers!
7 June 2018
Unprompted review
Reply from Entropay
Thank you for the 5 Stars Navin, we're working hard to give our users the best possible support, right when they need it and we are happy to hear that you had a very good experience with our customer service. We will make sure to pass your lovely comments to Nathalie and all the support team :)
Good Chat support
Chat support is very good, initially I was not puzzled how to use Entropay, now it is clear
7 June 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Chetan! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
And remember if you need any assistance, we are just a message away :)
Excellent service and support
Excellent service and support. Very professional, fast to respond. Go beyond to resolve an issue. I will definitely recommend to family and friends.
7 June 2018
Unprompted review
Reply from Entropay
Wow, thank you for the 5 stars and for the lovely comment Willy. We’re very pleased to hear that you are satisfied with your experience with Entropay. We hope you’ll also love the new features and products we bring you in the future!
Excelent support
Excelent support. They always answer the questions so you can understand easily.
7 June 2018
Unprompted review
Reply from Entropay
Our pleasure Fabian, we're working hard to give our users the best possible support, right when they need it and to constantly improve Entropay for our community. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features
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