I've had splendid experience so far with entropay.. But recently Non EU regulations were levied because of which residents of Asia are no more able yo use entropay virtual card.. So alternatively laun... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit c... See more
They increased their account dormancy fee from $5 a month to £20 a month, and have announced they're going to close down from 1st July. While I'm sure their terms say they can change their fees, it d... See more
Great service and customer service! I have been using them for quite a while now and I would be lying if I would be saying that I am not more than pleased with their service. Yes the limits might b... See more
Company replied
Company details
- Payment service
- also in
- Alternative Financial Services
- Cryptocurrency Service
- Financial Institution
- Money transfer service
Information provided by various external sources
Entropay lets you create disposable virtual cards on the fly for borderless, private, secure online payments. Use Entropay cards to pay like a local anywhere Visa is accepted. With Entropay, your personal information, bank card number and spending habits stay private. Purchases will never appear on your bank statement, and Entropay cards are prepaid to protect you from fraud and fishy charges. Regulated by the same rigorous standards as your bank, we’re on guard 24/7 to keep your data and money safe. Better than a bank, we don’t charge bank fees, interest, over limit fees or late repayment fees.
Contact info
You should know
3.5
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looks like entropy has the best…
Looks like entropy has the best customer service ever.
20 June 2018
Unprompted review
Reply from Entropay
Thank you for your review Nipun Sharma, we're working hard to give our users the best possible support, right when they need it and to constantly improve Entropay for our community, and we are very happy to hear it's paying off.
Excellent treatment!
20 June 2018
Unprompted review
Reply from Entropay
Excellent users deserve excellent treatment Jorge Hungria! Thank you for taking the time to leave us your feedback.
Reply from Entropay
Thank you for taking the time to leave us your feedback Hamdi Abdelhak :)
Excellent 💯💯💯💯
20 June 2018
Unprompted review
Reply from Entropay
Thank you for the 5 Stars Naveen (and for the 100s) :) We hope to continue to earn our trust and loyalty for many years to come!
Excellent customer service....
19 June 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Lavangkumar! We’re very pleased to hear that you are satisfied with your experience with our Customer Service. We hope you’ll also love the new features and products we bring you in the future!
My contact has been very helpful and…
My contact has been very helpful and positive. Answered all questions quickly and efficiently. Thanks
19 June 2018
Unprompted review
Reply from Entropay
Thanks for the great review Barbara! We love to hear from happy users that had a great experience using our services and a positive customer support experience. Do not hesitate to contact us if you need further assistance :)
I am happy to work with you ...Best bank
I am happy to work with you .... Best bank
18 June 2018
Unprompted review
Reply from Entropay
We are happy with you too Kasdi :)
We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features so we'll continue to be the best bank for you!
Reply from Entropay
Thank you for the 5 Stars Dayan. We hope you’ll also love the new features and products we have in the pipelines for you guys!
Great service
18 June 2018
Unprompted review
Reply from Entropay
Oh thank you Abdo, we’re very pleased to hear that you are satisfied with your experience with Entropay.
I'm satisfied
18 June 2018
Unprompted review
Reply from Entropay
If you are satisfied then so are we :)
Thank you for taking the time to leave us your feedback, we hope you’ll love the new features and products we bring you in the future!
it''s realy awesome
17 June 2018
Unprompted review
Reply from Entropay
You are awesome too Santosh Kc!! Thank you for taking the time to leave us your feedback, we hope you’ll also love the new features and products we bring you in the future!
It just works
I have been using Entropay for 3 years now! Never had any problems, the support is really fast and helpful.
It’s one of those services that just work!
17 June 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Bogdan! We’re happy to hear that you’re a long time, satisfied Entropay user. We hope to continue to earn our trust and loyalty for many years to come!
This is a great company
This is a great company, they have a great, fast support that i haven't seen before! i recomand it to do business with them.
16 June 2018
Unprompted review
Reply from Entropay
Oh thank you for your comments Simple Nani, We’re happy to hear that you’re a satisfied Entropay user. We hope to continue to earn our trust and loyalty for many years to come!
The Company seems to be the Best
Have been Using entropay for a week Now And all went so Good and Smooth Topping my Card, Create a card and Use the Card Online .. The Only thing that remain for me To test now was a withdrawal to my Bank account, I'm expecting more than $200 to be landed to my entropay account soonest, I'll then Request a withdrawal to my Bank account If Everything went smooth as usual I'll increase the Rating star to five and Promise to Stick with you guys as far as i didn't had Bad experience with you.
Warmest Regards,
15 June 2018
Unprompted review
Thanks KATIA !!!!
Thanks KATIA !!!!! Excellent service and very pleasant to deal with!
14 June 2018
Unprompted review
Reply from Entropay
Thanks for the great review Gerry ! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We'll make sure to pass your comments to Katia and all the support team!
Maria
Maria, I appreciate very kindly and politely to respond.
Thank you very much. Thank you very much in the future.
14 June 2018
Unprompted review
Reply from Entropay
Ohh, thank you for your lovely feedback :) We'll make sure to pass your comments to Maria and all the support team. We hope you’ll also love the new features and products we bring you in the future!
Reply from Entropay
Our pleasure Henry :)
Great customer support!
Had some issues while I was trying to verify my prepaid debit card, but customer support were able to help me in a relatively short amount of time.
Their wonderful service + customer support earns them a 5 star review!
14 June 2018
Unprompted review
Reply from Entropay
Thanks for the great review Ahmad Turiaki! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Great people,ready to help…
Great people,ready to help attitude..just amazing.
14 June 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Bobo! We’re very pleased to hear that you are satisfied with your experience with Entropay. We hope you’ll also love the new features and products we bring you in the future!
Great Company
They can be busy, but they are always helpful, professional, and courteous. They really try to do business properly. Thank you, Entropay.
14 June 2018
Unprompted review
Reply from Entropay
Thank you for your review John, we're working hard to give our users the best possible support, right when they need it and to constantly improve Entropay for our community! We would love to hear if you have any suggestions for future features
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.