Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider. My only issue during this experie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service was good after I was able to connect with a customer service rep. Dislike that there is no one to speak with with without arranging a phone call.
Company replied
We're satisfied with the answer from your representatives, because it is quite easy to understand and to follow up steps by steps. However, the speed of response might be a little delayed. But it's... See more
I am very pleased with the service but find the new picture method a bit awkward. It may be my phone but it’s very hard to get an auto photo. I consistently get the “blurry” notification.
Company details
About Entrupy
Written by the company
Scalable AI-Powered Solutions for Product Authentication — Anytime, Anywhere.
Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes.
Luxury
From limited drops to high-value collabs, authenticating the world's most coveted luxury brands.
Footwear
Authenticating the footwear culture obsesses over, with new brand support constantly expanding.
Apparel
The riskiest category in authentication is now protected by the technology built to handle it.
Return Fraud Detection
A customer-friendly way to ensure the product returned is the same as the product purchased.
Supply Chain Protection
Helping you create invisible traceability at every touchpoint in the supply chain.
FINANCIALLY BACKED
100% Money-Back Guarantee
Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Contact info
United States
- 888-Entrupy
- support@entrupy.com
- www.entrupy.com
4.0
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Just wish there was a plan in between…
Just wish there was a plan in between petit and the large. And the overages have just gotten expense. But doesn’t justify the large.
15 February 2026
So far so good and please respond more…
So far so good and please respond more faster
12 February 2026
Prompt and reliable response to queries
Prompt and reliable response to queries
Always professional
5 February 2026
Great customer service
They have an excellent customer service. We are working in providing authenticated products to our customers
10 February 2026
ALERT- DO NOT TRUST THIS APPT
ALERT - I purchased a Dior Handbag directly from dior. a client asked for authentication and I got it authenticated by entrupy. One minute the bag says authenticate after 10 minutes they REVOKED the authentication and said can't Indentify this item. I purchased this item from the dior boutique and the customer service is horrible. AI from INDIA. DO NOT TRUST THIS
1 October 2025
Unprompted review
Reply from Entrupy
Hey Lynn, we're sorry to hear that your experience with our service was not ideal. As stated on our website & in our customer training, Entrupy reserves a window of 15 minutes to invalidate authentication results and certificates.
If you ever disagree with a result, you also have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
I have tried to cancel my subscription…
I have tried to cancel my subscription multiple times through the device, email, and through the customer portal and they keep trying to charge over $1200 on my credit card. I planned on resubscribing at a later date, but with this type of service I not so sure anymore.
5 October 2025
Unprompted review
Reply from Entrupy
Hey there, I'm sorry to hear about the billing and customer portal issues that you experienced back in October.
If you are having an issue making a change to your subscription or need further assistance, always feel free to reach out to support@entrupy.com, and our team will be happy to help out!
Entrupy rate Boutique bought bag as…
Entrupy rate Boutique bought bag as fake
its the third time this happens now with bags being bought in the shop (gucci and ysl and one Chanel) Entrupy gave a false negative. All items came back postive by human authentication and have been personally bought in the store (receipts lost)
Dont trust Entrupy soley!!!
10 July 2025
Unprompted review
Reply from Entrupy
Hey Maria, I'm sorry to hear that you disagreed with our results for your Gucci bags.
If you ever disagree with a result, you have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
Terrible app
Terrible app, had a customer trying to use this to authenticate a genuine Nike item I was selling. Came up "unrecognized" despite the item being genuine, directly from nike. Caused unwanted unnecessary drama with my buyer..
14 May 2025
Unprompted review
Reply from Entrupy
Hey Jordan, I'm sorry to hear that you disagreed with our results for your sneaker.
If you ever disagree with a result, you have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
Entrupy is a SCAM
Entrupy is a SCAM. Their product does not work and they cancelled my subscription without explanation and ignore any attempts at communication. Avoid them like the plague!
12 October 2024
Unprompted review
Reply from Entrupy
Hey Sandy, we're sorry to hear about your experience with Entrupy. We typically will not cancel a subscription unless there has been a failure to pay an outstanding invoice or if there has been a breach of our Terms of Service.
If you believe we made a mistake, feel free to reach out to our support team (support@entrupy.com), and we will be happy to take a look into this for you!
Entrupy has been an amazing company to…
Entrupy has been an amazing company to work with. Their authentication technology is well known in the industry as the gold standard and trustworthy. We are blown away at the accuracy and the team is so helpful.
12 April 2024
Unprompted review
BEWARE
BEWARE! this company will fraudulently charge merchants and ignore any communication.
28 November 2023
Unprompted review
Reply from Entrupy
Hey there, we're sorry to hear about the billing and communication issues you experienced. We appreciate your feedback and have been diligently working to improve our customer communications and billing processes.
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