Envisage Promotions Ltd Reviews 

169
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly staff who make events truly magical and engage every child with incredible warmth and attention. Reviewers also highlight the excellent communication, reliability, and seamless organization leading smoothly up to each successful corporate or family gathering. People consistently note that booking performers is straightforward, and the staff consistently arrive promptly while delivering outstanding performances. However, some reviewers were not happy with the service received, mentioning that actors arrived late, failed to engage with guests, and did not meet basic expectations.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professionalism, punctuality,... See more

Service

Users describe positive interactions with service, highlighting professional, reliable, and responsive teams... See more

User experience

People report positive experiences with user experience, highlighting how the process made everything super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Santa at our Family Festive Fun Day and he was absolutely brilliant. He was fantastic with all the children — taking time to interact with everyone, chatting, listening, and making each child f... See more

Company replied

Rated 5 out of 5 stars

We were lucky enough to have Robert from Envisage attend our ticketed Breakfast with Santa event. He was brilliant — he stayed in character throughout, and the children absolutely loved him! He was fr... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend this company more for a Santa for hire! We recently hosted a breakfast with Santa event for the first time, and it went down a treat. After enquiring in September, we were ab... See more

Company replied

Rated 5 out of 5 stars

Both Santa and the Elf were fantastic, true professionals. They were very open to the ideas we put forward for distributing our work's Christmas party invitations. They spent a lot of time making thei... See more

Company replied


Company details

  1. Event management company

Written by the company

Need reliable & experienced temporary staff for your event or promotion? We provide promotional staff , event staff, hospitality staff, brand ambassadors, flyering staff, exhibition staff & pretty much any type of staff you need. All staff local, insur...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(169)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank You Father Christmas

Just a quick note to say thank you to our Father Christmas and his brilliant performance at our children's office party.

The children and staff had a great time, Father Christmas was on top form and very entertaining.

I would absolutely recommend Envisage Promotions.

19 December 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

Thank you so much for taking time out of your busy day to share your experience. It's lovely clients like you that make our job even more rewarding. Have a lovely Christmas. Envisage

Rated 5 out of 5 stars

Our Father Christmas was fantastic

Our Father Christmas was fantastic. The day went really well. He was super engaging with all the children and parents and they all loved him. Lots of them have told me how great it was.

Thank you.

20 December 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

Thanks for the review, Felicity.

We love reading your fantastic feedback we are so pleased. We will pass this onto Santa.

Merry Christmas 🎅

Rated 5 out of 5 stars

The best Santa!

Oh my goodness we have had nothing but amazing feedback about our Santa, Ken!
Can't thank you and him enough, his communication from day 1 was brilliant, ensuring he knew exactly what we wanted and expected, but also going with the feel of the day with the kids and going above and beyond to speak to all our guests in the market afterwards.

Thanks again, we will definitely be booking again next year!

17 December 2022
Unprompted review
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Reply from Envisage Promotions Ltd

Ken will be delighted with this feedback, as are we. Thank you for taking time to share your experience Ruth it's really appreciated.

Merry Christmas 🎅

Rated 5 out of 5 stars

I was OVER THE MOON with Santa (David…

I was OVER THE MOON with Santa (David price) he went above and beyond for everyone. I couldn’t have asked for a better Santa for our event and would have him a million times again.
His communication was also brilliant, rang to talk over the event the day before and sent over some pictures etc so we knew what to expect.
Honestly, I don’t know what else to say other than thank you David you are amazing!
Would definitely recommend.

10 December 2022
Unprompted review
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Reply from Envisage Promotions Ltd

David is a fab Santa and thank you for sharing your experience. It really helps our business and our Santa's too.

We are lucky to have lovely customers too.

Merry Christmas Claire 🎅

Rated 5 out of 5 stars

Santa at our winter wedding 🎅❤️

I cannot thank Andrew (Santa) enough for being absolutely perfect for our special day! He was just magical from his appearance to his mannerism and professionalism, we can’t wait to see the photo’s and all the children and adults agreed he was fantastic! He exceeded our expectations and we were both delighted 🎅❤️
Best wishes Liz & Lee

10 December 2022
Unprompted review
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Reply from Envisage Promotions Ltd

Thanks Liz and Lee for leaving feedback and it's fantastic to hear you're happy. We will pass on your feedback to Santa have a wonderful Christmas 🧑‍🎄

Rated 5 out of 5 stars

Fantastic Service

I'm thoroughly impressed with Envisage, from the smooth and professional booking process, to the fantastic actor they provided who lit up many children's faces when Santa walked in, I recommend this company whole heartedly, and we will definitely be booking with them again next year.

The day before the event, the actor had a long chat with our head teacher about what we wanted from him, which I thought was a great touch.

9 December 2022
Unprompted review
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Reply from Envisage Promotions Ltd

Hi Andrew, what tremendous feedback it means so much to our agency and the team behind the scenes. It's really important to us so thank you.

We will pass on your kind words to Santa himself.

Have a lovely Christmas 🎄

Rated 5 out of 5 stars

Great agency!

Very good agency, great communication and great jobs. I am always happy to working with Envisage! Thanks for being part of your team!

1 December 2022
Unprompted review
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Reply from Envisage Promotions Ltd

What lovely feedback, thank you

Rated 1 out of 5 stars

Do not use this company for events

Do not use this company! Avoid completely! They sent us someone completely inapprioriate for our event / needs. Their 100% satisfaction guarantee is a scam as well.
We used them to provide a helper to work on our stand at a health event / show.
We specifically requested someone who is bubbly, outgoing, conversational and friendly who will be able to engage people walking past the stand to talk to us about our produt / service that we were offering.
We asked for someone with an interest in natural / alternative health too.
We specified that the dress code was smart casual as well
We needed this person to be able look after the stand whilst we were away from the stand giving seminars and networking with other members of the event
On the morning of the event, the person turned up looking like they had just got out of bed and thrown a shirt and trousers on that had been on their bedroom floor for days.
We greeted him and asked how he was and how is journey was to get there and we were met with one word responses. Not a single question asked back about us at all. Which would be standard from any usual conversation, let alone from someone coming to an event who is supposed to be outgoing and have good conversational skills to talk to strangers walking past the stand.
On the stand I asked him to read our leaflets / literature to familiarise himself with who we are, he just said "ok". I then showed him how to use the computer to sign someone up. He said "yep, ok" after I'd showed him.
He then stood there in silence whilst we finished the last set up bits.
We tried to engage a bit more in conversation with him but were met with one word / short sentence replies, which were mumbled and very quiet (Again not what you need at a noisey event).
We quickly realised that we wouldn't be able to leave him alone on the stand as he would be damaging our brand if anyone came over to try to speak to him, and as such made the really tough decision to send him home.
I made up a white lie so as to spare his feelings, saying that it looked like the show was going to be quiet so we won't need you after all and you can go home. So he left.
We then spoke to Amanda at envisage to tell her what had happened and the real reasons we had sent him home. She was really apologetic and asked if they could try to find a replacement to send out but as it was only a "short" event, by the time someone else got there there wouldn't have been much point. She said ok and someone would call me the next day to sort things out.
The next day Bradley the operations manager at envisage called me to find out what had happened.
I explained everything in detail to him and how it had massively inconvenienced us by not having the staff member there that we needed and was a decision that wasn't taken lightly.
He apologised and said he come back to me later in the day.
He came back later in the day saying that as the reason we had given to the staff member to go home was because it was going to be quiet, rather than telling him the real reasons, he would only give us a 75% refund!
Even when I quoted back to him their 100% satisfaction guarantee - which says that if we're not happy for ANY REASON, then we can get in touch with them and get a full refund. They have not honoured that.
Bradley said that because they've had to pay the staff member themselves for what he worked (the 30mins he was there for...), they don't want to be out of pocket so that's why we can only have 75% back. And as we told the staff memeber he could go home because it was going to be quiet, Bradley is saying that they have no recourse with that staff member and have to pay him - even though we spoke to Amanda, explaining the real reasons, within a few minutes of us sending the staff member home (whilst he was still in the lobby).
Really poor resolution service on Envisage's part. I asked to speak to someone more senior than Bradley in a hope that they would be more reasonable but Bradley said he was the Operations Manager and the decision lied with him, and his decision was final.
So for the sake of the 25% cost that they should have absorbed, we will now never use them again, never recommend them to anyone else to use again (which would have been a lot of other companies), leave this review everywhere we can and will tell this experience to everyone we speak to at the events we do (and we are at some of the bigget in the country).
Seems a bit short sighted to me.
Do not trust this company. Avoid!

2 October 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

This customer was very unreasonable and I think the above feedback is very unfair for a small business like ours. After investigation he sent the staff member home because the event was quiet, and this is what he told the person. He then came to use for a full refund and changed his story about performance. We gave him 75% back as a good will gesture which was more than fair but then he still left us this very unfair review.
Anyone looking at this review that doesn't know either business can see that we are a reputable long established business. We are trusty worthy and fair and we believe this review shows that we are more than reasonable.
The customer booked, show not busy which is not our fault and wanted a refund. We only provide the staff. We don't let people down and our satisfaction guarantee is there for a reason and I am delighted to say we have never had to use it.
It is like buying a loaf of bread, eating a few slices then taking is back to the shop for a full refund. We actually, as this client has confirmed gave him a 75% refund but for 25% he has tried to damage our reputation.
I am sure most reasonable people will see this for what it is.

Rated 5 out of 5 stars

Envisage have been a joy to work with

Envisage have been a joy to work with. They treat you with the upmost respect and really get to know your strengths, so when I client needs people they exactly who to match the job with. They are listeners both to clients and staff. Many times working well past the normal times to honor their committments. Give great advice to both staff and clients from a vast amount of experience. Their Christmas performers are second to none. I highly recommend them.

6 September 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

Thanks for the lovely feedback Joe. It is always a pleasure working with you, are we allowed favourites?

Rated 5 out of 5 stars

This is the BEST AGENCY in London.

This is the BEST AGENCY in London.
Every person that works there is caring, understanding and utterly PROFESSIONAL.
I can recommend them highly enough !!!

2 September 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

Hi Jane, thank you so much for your very kind words. We are blushing.

Rated 5 out of 5 stars

Great to deal with and very responsive…

Great to deal with and very responsive with our very specific requests. We were a very "tricky customer" and Envisage really helped us put on a great event. I would 100% recommend

3 August 2022
Unprompted review
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Reply from Envisage Promotions Ltd

Thanks for your kind words Karl, all customers like to have things done in a certain way and I am glad we could help.

Rated 5 out of 5 stars

Excellent events staff company

We had the good fortune to find Envisage online and after a cursory enquiry re hiring staff for events, we were soon engaged in a deal and the result was fantastic.

Their staff are friendly, professional and reliable. We used Envisage to generate leads for our business at a large corporate event and they did not disappoint - we had more leads than we've ever obtained before which led to increased footfall, consumer traffic and eventual turnover.

Would happily recommend.

2 August 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

The team will delighted with this feedback. Thank you for taking time to share your experience Darren it's really appreciated.

Rated 5 out of 5 stars

My favourite agency!

I have worked for Envisage for over 8 years now and they are fantastic! One of the few agencies out there that actually cares about their staff as human beings as well as us doing a good job for their clients. I love working for them and will continue to do so! They have a friendly team in the office and a very professional attitude.

1 August 2022
Unprompted review
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Reply from Envisage Promotions Ltd

Lydia, you have been a fantastic ambassador for Envisage - thank you for your review and hard work

Rated 5 out of 5 stars

👍🏿

Have worked with Envisage a few times. Never had any issues and been paid on time and accurately. I feel they support their staff also. Always found Elliss to be particularly helpful

1 August 2022
Unprompted review
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Reply from Envisage Promotions Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Fab fab fab

Fab fab fab
I’ve just started working for Envisage, so it’s early days yet
But so far so good
They have worked hard to accommodate me
Especially when I have had any queries
Looking forward to what other work comes up.

1 August 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

Thank you for your lovely review we look forward to a long working relationship

Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful and great to work for!

1 August 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

Thank you

Rated 5 out of 5 stars

Santa training day

For a single day they really packed the goods in. The staff where great, they knew their stuff and where very professional in passing it on. If this course is repeated I would heartily recommend it to any budding Santas

28 July 2022
Unprompted review
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Reply from Envisage Promotions Ltd

Thank you for your kind words, we can't wait to see you out there this Santa season

Rated 5 out of 5 stars

Worked with Envisage for years

I've worked with Envisage for many years, they're genuinely lovely people who really care about the service they offer, can't recommend them highly enough.

27 July 2022
Unprompted review
Envisage Promotions Ltd logo

Reply from Envisage Promotions Ltd

Thank you so much Howard for your lovely feedback.

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