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Express Online Training Reviews 

4,553
•
TrustScore 2 out of 5

2.0

Education & Training
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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were unhappy with their experience overall. Customers frequently found the online system to be frustrating and poorly designed, leading to a painful and time-consuming process for obtaining certifications. Many felt the service was engineered to upsell, with slow assessment times and additional fees required for faster processing, making the actual cost significantly higher than initially advertised. Reviewers also reported that assessments were overly picky, vague, or demanded specific answers not readily available, often requiring multiple resubmissions. However, many reviewers suggested that in-person courses were a better alternative, often being faster, easier, and more cost-effective than the online experience.

What people talk about most

User experience

Reviewers highlight negative aspects of user experience, describing the platform as outdated, poorly... See more

Service

Users describe negative interactions with service, citing slow processes and a lack of transparency. Many... See more

Payment

Customers had negative experiences with payment, frequently encountering unexpected additional fees and... See more

Price

Customers consistently express dissatisfaction with the pricing, reporting that what is marketed as... See more

Website

Reviewers express significant dissatisfaction with the website, citing issues such as courses expiring... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Being 100% honest this was a genuine painful experience for getting the RSA. I can see why people call them a "scam" because you're ultimately forced to pay for quicker marking on your assessm... See more

Rated 2 out of 5 stars

Overall learning aspect was fine - a few typos in the course notes but other than that it made sense. The assessments were very picky and required answers which weren't even in the question - w... See more

Rated 2 out of 5 stars

It didnt work properly on the phone, some Websites didnt load well. I had to use a Laptop to submit some answers. I paid 50$ for a fast answer check. Because of the Website Problems, I handed in... See more

Rated 2 out of 5 stars

I paid online thinking it would be easier and faster, but that’s totally wrong. The exercises and video assessments are really discouraging, and the online workload is much heavier than doing a real t... See more

Company details

  1. Education & Training

Information provided by various external sources

White Card (Construction) | Responsible Service of Alcohol (RSA) | Responsible Gamling Service (RSG) | Licensee and Management of Licensed Venues

Contact info

2.0

Poor

TrustScore 2 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.0

All reviews

(4,553)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

great system

Easy to manage and question and answering system is great and easy to use

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Easy, fast and flexible

It is so easy to access and fast to complete. I can always stop and resume the courses, so it is very convenient. I can re-read if I missed something. It will be the best option for someone who wants to get RSA online.

28 February 2023
Unprompted review

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