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Express Online Training Reviews 

4,551
•
TrustScore 2 out of 5

2.0

Education & Training
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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were unhappy with their experience overall. Customers frequently found the online system to be a painful and frustrating experience, often describing it as poorly designed. Many people were dissatisfied with the service, citing unhelpful staff and slow response times. Reviewers also felt misled by pricing, as the initial cost often increased significantly with additional fees for faster service or course reactivation, leading to a perception of a cash grab. However, some customers also noted significant issues with the assessment process itself, describing questions as vague or picky, often requiring specific answers not readily available, and leading to repeated re-submissions. Many experienced technical difficulties with the website, including videos freezing and submissions timing out, which further prolonged the process. Reviewers frequently reported that the courses consumed excessive time due to slow marking and additional unexpected assessments, making the overall experience frustrating.

What people talk about most

User experience

Reviewers highlight a frustrating user experience, describing the platform as outdated, poorly designed, and... See more

Service

People report negative experiences with service, often describing it as slow and frustrating, with some... See more

Payment

Reviewers express significant dissatisfaction with the payment process, often encountering unexpected... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the advertised pricing is... See more

Website

Users describe negative interactions with the website, frequently citing it as outdated, poorly designed, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Being 100% honest this was a genuine painful experience for getting the RSA. I can see why people call them a "scam" because you're ultimately forced to pay for quicker marking on your assessm... See more

Rated 2 out of 5 stars

Overall learning aspect was fine - a few typos in the course notes but other than that it made sense. The assessments were very picky and required answers which weren't even in the question - w... See more

Rated 2 out of 5 stars

It didnt work properly on the phone, some Websites didnt load well. I had to use a Laptop to submit some answers. I paid 50$ for a fast answer check. Because of the Website Problems, I handed in... See more

Rated 2 out of 5 stars

I paid online thinking it would be easier and faster, but that’s totally wrong. The exercises and video assessments are really discouraging, and the online workload is much heavier than doing a real t... See more

Company details

  1. Education & Training

Information provided by various external sources

White Card (Construction) | Responsible Service of Alcohol (RSA) | Responsible Gamling Service (RSG) | Licensee and Management of Licensed Venues

Contact info

2.0

Poor

TrustScore 2 out of 5

5k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.0

All reviews

(4,551)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

A system glitch didn't let me get my…

A system glitch didn't let me get my certificate and then they wouldn't refund me. Now they are saying I'll have to pay and redo the whole course if I even want to get certified. Very frustrating. Outdated website and mediocre content that was not helpful.

23 June 2023
Unprompted review
Rated 2 out of 5 stars

Don’t even bother

Can someone people tell me why it took me 3.5 weeks to complete my white card with this website!!
For some reason they decided to change the whole course just when I completed mine so I had to re-do all the same questions plus 20 more (keep in mind these were video answers).
The marking as well is to stupid. They will not let you pass if you have worded something slightly different… it’s a joke.

Because I’ve spent most of my time waiting around for them to approve my answers, I cannot start my job because I don’t have a white card yet. AND to speed up the process it’ll cost me over $100 which I can’t afford

Thanks 👍🏼

21 March 2023
Unprompted review
Rated 1 out of 5 stars

DON'T WAST YOUR TIME!

I'm writing this because I'm extremely frustrated with this website. I spent 4 hours answering 136 questions and recording video assessments, only to be rejected twice for minor details that wouldn't affect my eligibility for a white card. It's infuriating considering the in-person option for a white card can be obtained in just 2 hours. This online process is just ridiculous.

4 April 2023
Unprompted review
Rated 1 out of 5 stars

PLEASE! Go somewhere else

PLEASE! people don't waste your time or money with this company, they don't CARE about people they only CARE about MONEY 🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑
customer service are from HELL.

28 March 2023
Unprompted review
Rated 5 out of 5 stars

The information was easy to understand

The information was easy to understand. Helpful to have the questions linked to specific slides and to be able to click back into the relevant slide to find information. The videos helped to make it more practical and memorable.

6 March 2023
Unprompted review
Rated 1 out of 5 stars

Look out - SCAM!

No contact details at ALL!

I did all the tests and paid, but you cannot book the last audio assessment cause there are no available dates!
This is a SCAM website, don't pay!!!
You won't be able to get your money back.

1 March 2023
Unprompted review

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