Epson Reviews 2,355

scam company, advertises printer but cancels order after 5 days yet i bought stuff to print, no compensation or what so ever. DONT TRUST

Have problem with printer only few months old still in warranty and now they won't even reply to my email don't buy Epson

I have an Epson EcoTank ET 8550 printer. It is one of the most expensive door stops I have purchased. Epson takes no responsibility for solving issues they created with the software interface. The sheet feeder is a joke - it only works about 1/3 of the time. And I get messages about refilling the ink with there is clearly 1/2 left to use! Save your money - the ads are all hype.

Scam company should be investigated.

Ink cartridges say empty when they have only printed one or two sheets of black text.

Colour ink cartridges needed to print black and white. These also show as empty even though i've never printed anything in colour.

Replaced all 4 ink cartridges again.
Months later all show as empty, but have only ever printed a couple pages of black text.

Absolute scam.

Absolutely appalling communication:
1. Don't assume you get what you sign up for. I signed up for 30 pages, under 3 quid per month. What I didn't know is that they monitor usage - and so if I then decide to print lots of sheets and pop to the shop for an extra cartridge, they charge me for that too.
2. The cartridges take AGES to arrive - so if you need to do more printing, you might receive a cartridge 2 weeks after you needed it, at a premium price. Meanwhile, you've bought a cartridge from Amazon, because you needed to do the printing, but are also additionally charged by Epson for those pages you printed.
3. I have no idea how - but I was charged £57 per month, but received ONE black ink cartridge. Despite having signed up for a minimal order.
4. When you finally snap and cancel, the cartridges you have bought from Epson WILL NO LONGER WORK ON YOUR PRINTER. They have some technical wizardry within that means they cease to be usable when the subscription ends. This of course means you have to then go off and buy more of their products from elsewhere.
TRADING STANDARDS! Sort out these guys.
Never buying anything from Epson again, ever.

Espon brand should not be trusted. Customer support is terrible. I got got disconnected 2 times for no reason.

I was having trouble printing with a new printer from my Android mobile. Jimmy was patient and guided me through several steps which proved successful. Thank you.

I would rate 0 if possible. I have NEVER been this pissed about a product and it's customer service, I purchased an EPSON 3850 7/16/25 after several calls to Epson , who tried to blame the network , they finally admitted there was a hardware failure. On 9/5 after 2 hours and 20 min they said they would ship a replacement overnight. The next day , no printer. when called they said that they needed to put a hold on my card before they shipped a replacement. got the replacement 9/8/25 and it would not print. The paper wouldn't catch the rollers or something it just kept spinning. i had a tech fix that by resetting and it worked for that night. Next morning it would not connect at all. after another hour and a 1/2 they said harware failure AGAIN on the new one that just arrived. Another promise of overnight not filled. I called the next day they said warehouse issues and I would get an email that day or next when it shipped . Another day passes and I call AGAIN . was told the order was cancelled because they are out of stock and id get one when it comes in. I'm so done with Epson. After being told I couldn't get a refund I was very angry, finally got an actual real customer service person that will uissue a refund after the printers are returned . WE will see how that goes

Won't allow me to print black&white because the color cartridge is empty. Bloody extortion.

DO NOT BUY FROM THEM. I BOUGHT A PROJECTOR AND THERE IS NO LEAD FOR THE LIGHT . 10 YEARS AGO WHEN I BOUGHT THEY GAVE A BAG AND A LIGHT PROTECOTR. NOW NOTHING

Bought a printer worked for a few days stopped working they had no Awnser to why it stopped working sent me a new printer out same problem again works a few times then stops Waste of my time waste of money would not recommend at all

Purchased an Epson ET-3850 in July of 23' and within a two year time frame the printer stopped working. Wouldn't turn on at all. Epson suggested I take it to a printer repair ship located on their website....they only offer TWO stores in ALL of FLORIDA!! 150 miles away to get a printer looked at. I found a technology service center locally and the technician could not find anything wrong with it (no blown fuse, plug worked fine, mother board appeared ok). He said he had no idea why it wouldn't turn on. He said he couldn't replace the motherboard if he wanted to because he had no access to purchase the one needed from Epson. Filed a complaint with BBB (they are worthless) and Epson responded by offering a 10% discount from their store online which didn't sell any printers based on the needs I had and used the ink (I had $60 worth) I had already purchased. I just wanted to rebuy the printer I had. They sent me to their refurbished store to buy a fixed up version of the printer I had that stopped working. Why in the heck would I spend $250 for a used fixed up printer when another $100 more you can buy a new one? The point is EPSON DOES NOT stand behind the value of there products. They are a take the money and run company and clearly don't care about the fact hardworking everyday Americans have to put out that kind of money in to ONLY get two years off a printer. I expect that from an $89 printer not a $400 printer. Never again will I recommend or buy an Epson. I'll be sure to let anyone I see at any store looking at an Epson or any printer, NOT to buy an EPSON ever!

Every Epson printer I've ever had the misfortune to use has been terrible. Poorly made and with frequent faults. Never buy one of their products.

The Epson NX430 that I bought several years ago never work well for printing. If one didn't use the ink cartridges. The cartridges dried out & always needed replacement. They were exceedingly small and cost a lot of money. So for several years I've only used it to scan not print. Today I find out they reconfigured my printer so that it won't let me scan without buying expensive useless ink cartridges. This was told to me by their Tech Support. Their new system of trying to force users to waste money on the ink or not use the machine for scanning which I've always been able to do in the past. Save your money and buy from a more reputable printer company

Had an internet problem resulting in my wireless printer not connecting even after fixing network and passwords etc. Had Jess from customer service troubleshoot step by step until we worked out the problem. Took about half an hour but very patient, very knowledgeable and more than happy to have my printer up and working again (WF-3825). Thanks Jess

Epson is a scam.
I paid thousands for their S80600L printer and warranty, and when problems came up, Epson never fixed anything. Their Account Manager, Morgan Lynn, promised solutions but delivered nothing. They ignored my BBB complaint and made me lose money and clients.
Don’t trust Epson they don’t honor their own warranty.

I sent my ET-2803 printer to Epson to have the Ink pad replaced for $58. Once it arrived, Epson called me and refused to replace the ink pad becasue there was dust in the printer. They wanted to dispose of the printer but I refursed. Instead, I had it sent back to me. When it was returned, the power cable was missing and the front cover was missing.

I now understand, I could have fixed it myself and reset the ink waste counter for a total of $20. So I bought a new power cable and did just that. The printer works perfect.

What a scan by Epson!! I am so disappointed!

100% garbage, dont buy. If I could put stars in the negative I would. 1 star is too high. I called customer service 4 times, listened to the shit music while I waited and was hung up in less time than I waited. No reason at all. I'm not a Karen, I didn't even raise my voice.
Bought new ink for just under $200, ran the cleaning 7 times and still my paper was coming out blank yet the ink cartridges read less than half upon completion. I'll never buy the
product again. I'm all about reusing and recycling and I won't even drop this off at ValuVillage for someone else. Its going directly into the dump...

I purchased an Epson L18050 six-colour photo printer for a substantial sum, specifically to produce fine artwork. This is a professional-grade machine, and Epson markets it as such.

Yet Epson has completely failed to ensure that the correct consumables are available in Egypt. The L18050 requires the 108 series inks (or 057 in some regions). In practice, these are simply not stocked in Egypt. Local retailers and Amazon are flooded instead with the wrong inks (the 103 series, suitable only for budget models) and even counterfeit bottles.

I want to be clear: I absolutely love this printer. But without the correct inks it is nothing more than scrap sitting on my desk.

This is not a minor inconvenience — it renders the printer useless unless I resort to non-Epson compatible inks. Epson itself warns that using such inks risks damaging the printer and voiding protection. In other words, Epson has placed me in a trap: either my expensive printer sits idle, or I take a risk with my investment and my artwork.

Epson: take this as formal notice. If I am obliged to use non-brand compatibles because of your failure to supply genuine 108 inks, and if my printer suffers damage as a result, I shall expect:

A replacement printer free of charge

Compensation for wasted time, materials, and reputational damage to my business

Epson’s treatment of “secondary markets” is a scandal. It is unacceptable to sell high-end equipment without making the correct consumables consistently available.

Until Epson addresses this failure, I will advise other professionals to avoid investing in Epson printers unless they live in markets where ink supply is guaranteed.

This review is not just a complaint — it is a record. Epson has been put on notice.

Horrible, misleading customer support, and not to be trusted when sending in a printer for repair. They will just take your money in the end without fixing the problem. The printer itself is too much a hassle to use, with chronic ink and printer head cleaning issues. Never going with Epson again.