I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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Review summary
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The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
Company replied
Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
- #5 of 7 best companies in Credit reporting agency
- #104 of 107 best companies in Alternative Financial Services
- #5 of 5 best companies in Credit bureau
- #166 of 169 best companies in Non-bank financial service
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5k reviews
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Do be careful when contactacting this…
Do be careful when contactacting this company, every adjustment/ query drops your score down. I recently reactivated my account after a number of years, to find a dead relative on my associate list despite having arranged for his removal 18 years ago. Equifax said that I had him put on the account - err,no! After requesting his removal, which they did, they then put a Notice of Correction re this stating that I cannot be considered trustworthy due to the adjustments! I asked for this to be removed and they dropped my score. When I queried this they dropped my score again. A total sham. Nothing else can affect this score as all apyments are up to date, so do be aware. you call the company and the person at the other end does not understand what you are querying. So do be careful when using this company.
23 July 2026
Unprompted review
Reply from Equifax
Hi there,
I'm sorry that we have so far been unable to help you understand the how to improve your Equifax Credit Score. You can find information about this by visiting Online Help and using our FAQ's, alternatively we'd be delighted if you wished to give us a call so that we could discuss this with you.
The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
Kind regards,
The Equifax Team
Have been amazing throughout with step…
Have been amazing throughout with step by step acknowlegement at each stage...would recommend
22 July 2026
Reply from Equifax
Hi Joseph,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi Philip,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reduced my score and can’t explain why?!?
They did not answer my query on why my credit score had gone down, just provided some bland generic response which did not address the issue raised. They seemed to indicate I was potentially a less attractive risk because I didn’t have enough credit agreements!?!! How clueless is that? Since they evidently don’t know what savings and income I have they are unable to make such a judgement. TOTALLY CLUELESS…. I need to look for another supplier.
You have been a huge disappointment….
22 July 2026
Unprompted review
Reply from Equifax
Hi Ian,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Very frustrating to deal with
Very frustrating to deal with. The way my address is formatted is in correct. Ive updated it myself on Experian but Equifax have had to raise it as a query with another team and set up an online help account. Still not corrected. Have been told now it's been corrected but not showing on the system until tomorrow when I need to phone back to get it corrected. This is making my data incorrect. Report says im not on voters roll and I am. I have a recent nearly 30k car loan which isnt showing and I can't get a mobile phone from Tesco as im failing their soft credit score despite my credit rating showing good on equifax. Very poor
19 July 2026
Reply from Equifax
Hi Christine,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already and has been in touch with you recently.
If i'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
I would give zero stars if i could
I would give zero stars if i could, massive data breach by Equifax who decided that I and another person with the same first and last names but a different middle name, were one and the same. This meant that they shared all our financial info with the other person when they merged our credit reports.
We live hundreds of miles apart too.
To top if off, they wanted me to do all the work to fix their screw up. Utterly unacceptable.
Reported to the ICO
To respond to Equifax's reply - case ref is 260710-6436836 and i haven't heard anything for 10 days. So no, you are not doing anything about my complaint beyond "disassociating" the other person and myself. You have totally failed to address the data breach, involve the IOC etc.
10 July 2026
Unprompted review
Reply from Equifax
Hi Andy,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You've not left any case identification in your feedback comments, however I'm confident from your description that Equifax is actively working on your case already and has been in touch with you recently.
If i'm incorrect and this is not the case, then please get in touch with us and include the feedback you have provided, as Trust Pilot comments are not linked to Equifax systems.
Otherwise - thank you for your patience and please be assured we will continue to assist you as best we can with your case.
Kind regards,
The Equifax Team
I started a trial version of Equifax on…
I started a trial version of Equifax on Friday. It wasn't what I really wanted so I tried to cancel online. I was told I couldn't cancel online line at this time and asked me to use Customer Service. When I did this customer service noted I had tried to cancel online. Because of this...they raised a Case Number??! I have no idea why they would do this? But now rather than cancel I have to wait 5 days until the case is reviewed. There is NO case to review. This is inconvenient for me and pointless for you. Please simply cancel my free trial
18 July 2026
Reply from Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Kindly cancel my membership
18 July 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave your feedback.
If you wish to cancel your subscription, you can do this online by logging into myEquifax and clicking on the 'my account' section. Once your service has been cancelled all reports and scores you’d previously generated will be deleted. Please make sure you download all the credit reports and scores you wish to keep because they cannot be retrieved after the service has been cancelled.
If for any reason you are unable to access your account to process a cancellation, you can contact us using any of the details on our Online Help page.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Corrien,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Swift, pragmatic, helpful, polite
Swift, pragmatic, helpful, polite help on line and by email
10 July 2026
Reply from Equifax
Hi Richard,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Proffesional courteous
Proffesional courteous, managed to resolve a few issues, a pleasure to deal with highly recommend
4 July 2026
Reply from Equifax
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Banging my head against a brick wall!
In March 2026 my car leasing company Leasys reported that I had missed a months lease payment. This was incorrect all my payments were up to date and paid on time for the 4 years of the car lease.
I had proof this was a mistake. But a marker was put on my credit reference by the FCA and my credit score plummeted, the first time ever. They have also refused to help me put this right, despite seeing proof that the accusation was false.
Eventually Leasys agreed they had made a mistake but still to this day that marker is on all credit agencies in my name and despite being told it was going to be sorted it has not? Many, many emails and messages have been sent. So following a meeting with my solicitor I have decided to take Equifax and the car leasing company to court. I am assured that with all the evidence it is a no brainer. Unfortunately it has negatively effected my health over the 4 months.
So just a warning this company do not care about the customers wellbeing, ‘banging your head against a brick wall’ springs to mind and believe me it hurts!
17 July 2026
Unprompted review
Reply from Equifax
Hi Jenny,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Baselessly denied a phone contract
I was denied a phone contract due to Equifax failing to register that I am on the Electoral Register (I have documentation from the local council as well as my Experian account confirming this). This information has been forwarded to Equifax and I am still waiting for them to fix this. Their customer service was reasonably helpful explaining the issue but at the end of the day, they've denied service based on easily verifiable faulty data. I'm not impressed.
9 July 2026
Unprompted review
Reply from Equifax
Hi Callum,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Kelly,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Somebody incorrectly used my name…
Somebody incorrectly used my name against an address I have never been to or have any knowledge which has affected my lifelong unblemished and perfect credit score. As a result it has affected my ability to remortgage. Something is wrong with the system as even when the error by a third party has been corrected and it has been acknowledged that this has nothing to do with me… it remains to are t my credit score!
7 July 2026
Reply from Equifax
Hi Peter,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Very difficult to log corrections and…
Very difficult to log corrections and see messages all from “no-reply “ emails
If British Gas had not robbed me I would not have bothered with Equifax
28 March 2026
Reply from Equifax
Hi David,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Incorrect information on file - complaint ignored
Tried to log a complaint for incorrect information being held.
First they responded saying call us or give a number for us to call you on, which I refused as I wanted their response in writing.
Their written response then followed days later saying they could see nothing wrong (I had already supplied all the relevant evidence and information in the complaint), and that I should contact the relevant company concerned (already done that they told me to contact Equifax where they got the information from).
So I'm in a pointless cycle that is going nowhere with neither company willing to take ownership.
The issue that Equifax have on my file is not seen as an issue by either Experian or Trans-Union.
Equifax also refuse to accept this, despite me providing them with copies of my reports from both companies that clearly show that neither of them has any issues on my credit report.
My Equifax rating is much lower than my Experian and Trans-Union ratings.
I would say avoid at all costs but unfortunately you have no choice in the matter, you are literally at their mercy and there's very little you can do about it because they don't even take your complaints seriously.
A few days after my complaint with Equifax was marked by them as "resolved" they then took 70 points off my score which then pushed me down a level.
30 June 2026
Reply from Equifax
Hi Liz,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Poorly designed experience
Poorly designed experience. They seem to think free coffee etc will make up for a fundamentally weak core value proposition.
12 July 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Good but app integration is frustrating
A comprehensive look into your credit history well worth paying for a subscription even only for a short period to gain a good personal insight to your fiances. Only grumble would be it seems app is underdeveloped as if you wish to view credit file from app it redirects you to website and you have to go through log in process again. A minor gripe but begs the question why can't it be completely integrated especially as you are encouraged to download and view via app, therefore that's why I knocked the review point down from 5 to 4 stars
5 May 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service and your helpful comments are much appreciated.
We are listening to your feedback and will take this into careful consideration when planning future changes to our service.
If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
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