Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent huma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more
Company replied
I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purch... See more
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The long awaited switch to my grinder finally arrived. When the package was opened the switch had been subjected to a great deal of force, bending over three (3) of the spade connectors and driving t... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.3
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ereplacement parts have what you need…
Ereplacement parts have what you need with easy diagrams to locate the part and great delivery time.
13 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear that you found the diagrams helpful for locating the right replacement part and that your order arrived quickly. Providing an easy shopping experience and fast delivery is what we strive for, and we truly appreciate your support. We look forward to helping you with your future repair needs.
Just the right part
Just the right part! i received it less than a week after ordering. Simple to find on their website.
6 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your wonderful feedback! We are so glad you found exactly the right part and that our website made it easy to find what you needed. It is great to hear your order arrived in less than a week. We truly appreciate your support and look forward to helping you again whenever you need us.
item came broken - lost my money - no refund - no replacement
item came broken. Poorly packed. Terrible customer service. no resolution. I have not gotten my money back and I have not received a replacement. Belligerent phone rep, run around via email. I will be forced to contest the charge on my credit card. These people suck. Stay away.
Their reply is a joke. Of course I filled out all their forms. I emailed and spoke with two humans. It’s been weeks and they have my money and shave no product. It’s a complete disgrace. And what a joke that they are completely unresponsive to my issue when I reach out to them directly. But they responded to this bad review in less than 24 hours.
6 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We are truly sorry to hear about your experience. Receiving a damaged item is frustrating, and we understand how disappointing it is when you feel your concerns have not been resolved. This is not the experience we want any of our customers to have.
If you have not already done so, please visit the self service returns section on our website to initiate your return. Once your return is processed according to our policy, you will receive a refund. While we do not offer replacements, our policy is return, refund, and reorder if you would still like the item.
We appreciate you bringing your concerns to our attention and sincerely apologize for the frustration you've experienced. If you have any questions during the return process, we are happy to help.
Good thanks
19 July 2026
Reply from Ereplacementparts
Hello,
Thanks so much for your feedback. We are glad to hear you had a good experience with our site. We appreciate you taking the time to let us know, and we look forward to serving you again.
Perfect part and fast delivery
16 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind review. We are so glad to hear you received the correct part and that your order arrived quickly. We truly appreciate your support and look forward to helping you again whenever you need us.
Reply from Ereplacementparts
Hello,
Thank you for the great feedback. We are so glad to hear you found a great price and that we always have the parts you need. We truly appreciate your support and look forward to serving you again!
Ereplacementparts provides excellent Service
Ereplacementparts provides excellent service and peace of mind for items that are hard to find. I have been ordering parts (zero-turn mower) for several years and they have always come through. They provide status on the order and tracking information and my parts have always arrived within one or two weeks. Great job Ereplacementparts parts Team!
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your continued support and for taking the time to share your experience. It means a great deal to know that we have been able to help you find the hard to find parts you need over the years. We are glad our order updates, tracking information, and reliable delivery have given you peace of mind. We truly appreciate your loyalty and look forward to being here whenever you need us. Thank you again for your kind words and for choosing eReplacementParts!
Difflcult to Complete Purchase
would not allow me to check out and would not tell me what I needed to complete.
18 July 2026
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are very sorry to hear you had trouble completing your purchase. We understand how frustrating it is when the checkout process does not clearly explain what is preventing an order from being completed.
Your feedback is valuable, and we have shared it with our team so we can investigate and improve the checkout experience. We appreciate you bringing this to our attention.
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words. We are delighted to hear that you found our site easy to use. Making your experience simple and convenient is exactly what we strive for. We truly appreciate your feedback and look forward to serving you again.
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are so glad to hear the part was exactly what you needed. We appreciate you choosing us and look forward to helping with any future parts needs.
I can always find the parts I need at…
I can always find the parts I need at Ereplacementparts and get my equipment back up n running my time change parts are in my ordered history so I don’t have to look up part numbers
18 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your great feedback! We are so glad to hear that you can consistently find the parts you need to get your equipment back up and running. We are also happy that your order history makes it easy to reorder parts without having to search for part numbers again. We truly appreciate your support and look forward to helping you with your future repair projects!
Person answering the phone
Person answering the phone took her time to check my part number and assure me the number was good. She was very pleasant and answered my questions. Definitely a very happy and dedicated member f your team.
18 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Hi, thank you so much for taking the time to share your experience. We are thrilled to hear that our team member took the time to verify your part number, answer your questions, and provide such friendly service. Providing knowledgeable and attentive support is something we truly value, and your kind words mean a great deal. We will be sure to share your feedback with the team. Thank you for choosing us, and we look forward to helping you again!
Paula was very knowledgeable
Paula was very knowledgeable, helped with just what i needed
18 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear Paula was knowledgeable and able to help you find exactly what you needed. We will be sure to pass along your kind words to her. We truly appreciate your support and look forward to helping you again in the future.
Great customer service fast response…
Great customer service fast response and delivery
18 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words. We are thrilled to hear that you had a great experience with our customer service and that your order arrived quickly. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again soon.
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are so glad to hear everything went smoothly during your visit. We appreciate you taking the time to share your experience and look forward to serving you again!
Sandra Richard, Great Representative Interaction
The professional and friendly interaction with the representative, Sandra Richard, was very refreshing. It was a pleasure working with her. Thank you!
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your kind words. We are thrilled to hear that Sandra Richard provided you with such a professional and friendly experience. We will be sure to pass along your feedback to her, it will mean a great deal. We truly appreciate your business and look forward to serving you again in the future!
First class company.
I have been ordering parts from this company for many years. The quality of service and parts is outstanding.
10 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words and for being a loyal customer over the years. We truly appreciate your continued trust in us. It means a great deal to know that our team's service and the quality of our parts have consistently met your expectations. We look forward to serving you for many more years to come.
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are sorry to hear you were disappointed with your purchase. We would like to clarify that we only sell Genuine OEM parts, we do not sell aftermarket or imitation parts. If you believe you received an incorrect or defective item, please contact our Customer Experience team with your order details so we can review the issue and work toward a resolution.
Excellent Customer Service
Brittnie was very helpful in providing me the support I required to order the correct part. She was very polite and courteous ! The part was in stock.
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your wonderful feedback! We are thrilled to hear that Brittnie was able to provide the support you needed to find the correct part. We take great pride in delivering knowledgeable, courteous service, and we will be sure to share your kind words with her. We are also glad the part you needed was in stock and ready when you needed it. We truly appreciate your business and look forward to serving you again!
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback about your shopping experience. We truly appreciate your support and are always looking for ways to make every visit to our site even better. We hope to have the opportunity to serve you again soon.
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