Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent huma... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Heather‘s concern for my first time experience with your company, in addition to the detailed follow up that she provided, was as if she owned the company and only cared about my experience.... See more
I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purch... See more
Company replied
Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.3
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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1ST TIME ORDER
I had placed a 1st time order with them and after I had completed my order I realized I needed another part and getting Beth Customer Service Representative was very quick and easy. She cancelled my order and added my 2nd part very smoothly.
16 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We are thrilled to hear that your first order went smoothly and that Beth was able to quickly help you update your order. Providing fast, friendly service is always our goal, and we will be sure to recognize Beth for her excellent support. We truly appreciate you choosing us and look forward to helping you with any parts you need in the future!
Chris was very helpful
Chris was very helpful. He sent the time with me to make sure I got the right parts I needed for my power washer. It is an older model so he had to look at a couple difference hoses.
Chris also asked me other questions about the pressure washer to see if I had changed other parts recently. A great Idea as I would have been calling back and paying for shipping again to order the additional parts.
great experience and I will use this site again!!!
Thanks Chris
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience! We are thrilled to hear Chris was able to help you find the correct parts for your older power washer. Taking the time to ask the right questions and make sure everything is covered is exactly the kind of service we strive to provide. We will be sure to share your kind words with Chris, they will mean a lot to him. We truly appreciate your support and look forward to helping you again whenever you need us. Thanks for choosing us!
Knew exactly what I needed and made…
Knew exactly what I needed and made sure I got it easily. Outstanding customer service. Wish the world had more like him.
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We are thrilled to hear that you had such a great experience. Making it easy for our customers to find exactly what they need is always our goal, and we are so glad we could help. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again!
Website was easy to use
Website was easy to use. Finding my part was easy the way the website was designed
15 July 2026
Reply from Ereplacementparts
Hello,
Thank you so much for your kind feedback! We are thrilled to hear that you found our website easy to use and that locating your part was simple. Our team works hard to create a smooth and intuitive shopping experience, so it is wonderful to know the design made a difference. We truly appreciate you taking the time to share your experience, and we look forward to serving you again!
Brittney was knowledgeable
Brittney was knowledgeable, patient & courteous!
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your feedback! We are thrilled to hear that Brittney provided you with knowledgeable, patient, and courteous service. We will be sure to share your kind words with her, as recognition like this means a great deal. We truly appreciate your business and look forward to serving you again!
Parts for a 18volt Milwaukee circular saw.
When I placed the call was greatly surprised when a Real Person answered the phone. I spoke with Dave and he was very helpful, knowledgeable, impatient, caring and professional. Dave even made a couple of suggestions that were helpful. After this interaction with Dave this is the business that I will be returning to for any future parts and help. Thanks for the Help
Nelson
14 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience with us!
We're thrilled to hear that Dave provided the kind of knowledgeable, caring, and professional service that made such a positive impression. We believe great customer service starts with real people who genuinely want to help, and we're glad Dave was able to answer your questions and offer helpful suggestions.
Your kind words mean a great deal to our team, and we'll be sure to pass your feedback along to Dave. We truly appreciate your trust and look forward to helping you with any parts or support you may need in the future.
Thanks again for choosing us!
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are delighted to hear that you found our website easy to use and that everything worked smoothly. We appreciate you taking the time to share your experience and look forward to serving you again.
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are so glad to hear that you found it easy to navigate our website and quickly locate the spare part you were looking for. We appreciate you taking the time to share your experience and look forward to serving you again.
Very fast ordering process product is…
Very fast ordering process product is great, only bad thing is the shipping prices.
13 July 2026
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are so glad to hear that you found our ordering process fast and that you are happy with the product.
We understand your concerns about shipping costs. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package's progress and address any issues that might arise during transit.
While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to help ensure your order arrives safely and efficiently.
We truly appreciate your feedback and your business, and we hope to serve you again soon.
I love this place
I love this place. They are consistent and their customer support is excellent. Will work with you on orders that need to be changed or cancelled. I trust them completely. Only knock is shipping is expensive.
13 July 2026
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you trust us and that our customer support team has been able to help when your orders needed changes.
We also appreciate your honest feedback about shipping costs. We understand that shipping is an important part of the overall experience, and we are always looking for ways to provide the best value possible while ensuring orders arrive safely and quickly.
Thank you again for your support and for being a valued customer. We look forward to serving you again.
Had the part that I needed at a good…
Had the part that I needed at a good price, and the shipping time will allow me to fix my air compressor so it’s ready for the next job.
11 July 2026
Reply from Ereplacementparts
Hello,
Thank you for your great feedback! We're glad we had the part you needed at a good price and that it will arrive in time for you to get your air compressor ready for your next job. We appreciate you choosing us and wish you the best with your repair!
Easy to find an order part tried on two…
Easy to find an order part tried on two other websites different companies frustrating finally got yours thank you
11 July 2026
Reply from Ereplacementparts
Hello,
Thank you so much for your kind feedback. We are delighted to hear that you were able to quickly find the part you needed after having a frustrating experience on other websites. Making it easy for our customers to find the right parts is one of our top priorities, so your comments mean a lot to us. We truly appreciate you choosing us and look forward to helping you again whenever you need us.
They had the exact parts I needed for…
They had the exact parts I needed for my older gas grill.
10 July 2026
Reply from Ereplacementparts
Hello,
Thank you for your great feedback! We are so glad you were able to find the exact parts you needed to keep your older gas grill going. Helping customers extend the life of their equipment is what we strive for. We truly appreciate your support and hope to help with any future repair needs!
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are glad to hear you found our website easy to use. We work hard to make shopping as simple and convenient as possible, and it is great to know that your experience reflected that. We appreciate you choosing us and look forward to serving you again.
You cancelled my order
You cancelled my order 3 days after I ordered it. It's 2026, use better software to track your inventory.
9 July 2026
Reply from Ereplacementparts
Hello,
We completely understand how frustrating that experience was, and we are truly sorry. Having your order canceled several days after it was placed is disappointing, especially when you were counting on receiving your part.
We understand your feedback about inventory accuracy, and we appreciate you taking the time to share it. We are always working to improve our systems and processes so situations like this happen less often.
We sincerely apologize for the inconvenience this caused and appreciate the opportunity to learn from your experience.
Very easy - hopefully quick delivery - stay tuned - thank you
Comprehensive and easy to order web site
Very easy - hopefully quick delivery - stay tuned - thank you
9 July 2026
Reply from Ereplacementparts
Hello,
Thank you for your kind feedback. We are so glad to hear you found our website comprehensive and easy to use. We appreciate your order and are excited to get it on its way. We hope your delivery arrives quickly and look forward to hearing how everything goes. Thank you for choosing us.
Quick and efficient
Quick and efficient, that's the best way to keep customers coming back.
9 July 2026
Reply from Ereplacementparts
Hello,
Thank you for the great feedback. We are so glad you found our site quick and efficient. Providing a fast, easy shopping experience is exactly what we strive for, and we truly appreciate your support. We look forward to serving you again soon.
Very long delivery time
Very long delivery time. Ordered an in stock part and its almost a week and just getting on its way. Started in Texas and tracking shows its still in Texas. 12 dollars to ship a small part that weighs probably 4 ounces. Hopefully the correct part comes. Shipping was about 4 times tge cost of the part.
2 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your order has taken longer than expected to arrive. We understand how frustrating it can be when you're waiting on a part, especially when it was listed as in stock.
We know shipping costs can also be disappointing, particularly for smaller items. Once an order leaves our warehouse, it is in the hands of the carrier, and transit times are determined by their network. While we work to process and ship orders as quickly as possible, we unfortunately cannot control delays that occur after the package has been picked up.
We hope your order arrives soon and that it is the correct part you need. If you have any questions or if there's anything we can assist with once it arrives, please don't hesitate to reach out. We appreciate your business and your feedback.
Shipping cost rip off
$11 to ship a part less than 3 ounces that measures 1 1/2 x 3/4 x 1. It will fit in a small padded envelope and you charge $11 for it?! That’s a little excessive
8 July 2026
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We understand how frustrating shipping costs can feel, especially for a small, lightweight part.
Our shipping rates are based on more than just the size and weight of an item. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package's progress and address any issues that might arise during transit.
While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently.
We appreciate your feedback and will share your comments with our team as we continue looking for ways to improve our shipping options and overall customer experience.
Super easy to find my parts and process…
Super easy to find my parts and process the purchase. Thanks guys!
7 July 2026
Reply from Ereplacementparts
Hello,
Thank you so much for the great feedback! We're thrilled to hear that finding your parts and completing your purchase was quick and easy. That's exactly the experience we aim to provide. We appreciate you choosing us and look forward to helping you with any future repair needs!
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