Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent huma... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Heather‘s concern for my first time experience with your company, in addition to the detailed follow up that she provided, was as if she owned the company and only cared about my experience.... See more
I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purch... See more
Company replied
Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more
Company replied
Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.3
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Experts advice
Sandra was very kind, very knowledgeable and very helpful to my needs. The part were accurate and her advice was ver sharp. She is a true asset to your customer service department. Please encourage her to keep up her wonderful work
23 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that Sandra provided such kind, knowledgeable, and helpful service. We will be sure to share your wonderful feedback with her and the team. It is always rewarding to hear when our experts make a positive difference, and we truly appreciate your recognition of Sandra's dedication. Thank you for choosing us, and we look forward to helping you again in the future.
On-line ordering was simple
On-line ordering was simple and it didn't seem like a scam.
Many places that sell replacement OEM parts have a similar checkout system that seems fraudulent.
12 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback. We're so glad to hear that you found our online ordering process simple and trustworthy. We understand that shopping for OEM replacement parts online can sometimes feel uncertain, so it's great to know our checkout experience gave you confidence. We appreciate you choosing us and taking the time to let us know what stood out.
Recieved the correct parts
Recieved the correct parts. This has not happened with other small engine parts suppliers.
20 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your great feedback! We are so glad you received the correct parts and that everything matched what you needed. We know how important it is to get the right parts the first time, and we work hard to make that happen. We truly appreciate you choosing us and look forward to helping with your future small engine parts needs!
Just a described
Just a described, good price and quick delivery. Definitely will be using them for all my parts.
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience! We are so glad to hear everything was just as described, the pricing met your expectations, and your order arrived quickly. We truly appreciate your support and look forward to being your trusted source for parts whenever you need us!
Very convenient when it comes to parts…
Very convenient when it comes to parts replacement
The best!!
23 July 2026
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We're thrilled to hear you find our site convenient for finding replacement parts. Making it easy to get the parts you need is exactly what we strive for. We truly appreciate your support and look forward to helping you again!
Heather was very helpful in finding replacement parts for my KitchenAid food processor.
Heather was very helpful in finding replacement parts for my KitchenAid food processor. I tried finding the parts on your website but had some difficulty, so I called your number. Thank you for hiring service professionals like Heather. She made the process simple and quick.
23 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Heather was able to help you find the replacement parts for your KitchenAid food processor and make the process simple and quick. We appreciate your feedback about the website as well, and we are always looking for ways to make it easier to find the parts you need. Your kind words about Heather mean a great deal, and we will be sure to share your recognition with her. Thank you for choosing us, and we look forward to helping you again whenever you need us.
Got me a hard to find part!
A very unique, hard to find part was in stock, packed well and shipped right away. I received exatly what was pictured. GREAT online experience!
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We are so glad we had the hard to find part you needed and that it arrived quickly, well packed, and exactly as pictured. Knowing we could make your search easy and provide a great online experience means a lot to us. We truly appreciate your support and look forward to helping you again whenever you need us!
Part was close but not right fit…
Part was close but not right fit causing me to have to modify to finish job.
18 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are sorry to hear the part was only a close fit and required modification to complete your repair.
After reviewing your order, we noticed the part was not searched using the units exact model number. This could explain why the part was a close match rather than the correct fit, as even similar models can use different components.
For the best results, we recommend searching with the complete model number or contacting us before ordering so we can help identify the correct replacement part. We appreciate your business and your feedback, as it helps us continue improving our service.
Every part I have needed replacement…
Every part I have needed replacement parts has had and finding the correct parts is a thorough but easy process. So far I have ordered bushings for my router and a table insert for my band saw and both times I have had zero issues. I am very impressed with replacement parts and i recomend them to all my friends and family.
22 July 2026
Reply from Ereplacementparts
Hello,
Thank you so much for your wonderful review. We are thrilled to hear that you have had such a positive experience finding the parts you needed. It is great to know that our parts lookup process made it easy to find the correct bushings for your router and the table insert for your band saw, and that both orders arrived without any issues.
Your recommendation to your friends and family means a great deal to us. We truly appreciate your support and look forward to helping you with any replacement parts you may need in the future. Thank you for choosing Replacement Parts!
Easy to find the right part
Easy to find the right part, fast shipping and good prices. Very happy…& our fridge is running perfectly again.
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We are so glad you found it easy to locate the right part, enjoyed our fast shipping and competitive prices, and most importantly, that your fridge is running perfectly again. We truly appreciate your support and look forward to helping you with any future repair needs!
Couldn't find the part anywhere
Couldn't find the part anywhere not even on worx site found it here.and got part in 2 days
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience! We’re so glad you were able to find the part you needed with us when it wasn't available elsewhere. It’s great to hear your order arrived in just two days. We truly appreciate your support and look forward to helping you again whenever you need us.
Reply from Ereplacementparts
Hello,
Thank you for your great feedback. We are so glad ordering was easy, your part arrived on time, and it was exactly what you needed. We appreciate you choosing us and look forward to helping with any future parts needs.
Parts for my Makita drill were as…
Parts for my Makita drill were as advertised and they were shipped next day. Would definitely purchase from Ereplacementparts.com again!
13 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience! We're so glad to hear the Makita drill parts were exactly what you needed and that your order shipped quickly. We truly appreciate your recommendation and look forward to helping you with your future repair projects. Thanks for choosing eReplacementParts.com!
The website was very easy to navigate…
The website was very easy to navigate and the search engine provided the exact parts I needed. A very good company that will answer any questions you have as well.
1 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your wonderful feedback! We are so glad to hear that you found our website easy to navigate and that the search helped you quickly find the exact parts you needed. It is also great to know that our team was able to answer your questions and provide the support you were looking for. We truly appreciate your kind words and look forward to helping you again in the future!
Beth knew what to ask & found it…
Beth knew what to ask & found it quickly. She is easy to understand
22 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind words! We are so glad to hear Beth was able to ask the right questions, quickly find what you needed, and make the experience easy to follow. We appreciate you choosing us and look forward to helping you again!
Beth was courteous
Beth was courteous, patient, and very proficient at finding the part I needed.
22 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear that Beth provided courteous, patient, and knowledgeable service while helping you find the part you needed. We will be sure to share your kind words with her, she will truly appreciate the recognition. Thank you for choosing us, and we look forward to helping you again whenever you need us.
A Blessed Experience
The cordiality, professionalism, and knowledge that Heather provided to me, and the timely fashion in which it was done. It was a pleasure to interact with her on the phone, and you should be proud to have her as a staff member representing your company!
22 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We are truly grateful that you took the time to share your experience. It is wonderful to hear that Heather's professionalism, knowledge, and friendly approach made such a positive impression. We will be sure to share your thoughtful feedback with her, it will mean a great deal. We appreciate your support and look forward to serving you again in the future!
Heather was helpful
Heather was helpful, kind and wonderful to deal with. Was on the phone and got my part ordered in less than two minutes.
22 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We are thrilled to hear that Heather provided such helpful and friendly service and made the ordering process so quick and easy. We will be sure to share your feedback with her. We truly appreciate your business and look forward to helping you again whenever you need us.
Easy order process!
21 July 2026
Reply from Ereplacementparts
Hello,
Thank you for your kind feedback. We are so glad to hear that you found our ordering process easy. Making it simple and convenient for our customers is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to serving you again.
Talked to me as if I was a customer
Talked to me as if I was a customer. She was courteous and professional.Made sure I was ordering the right part Really helpful.
21 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We truly appreciate your kind words. We are so glad to hear that our team member treated you with courtesy and professionalism while taking the time to make sure you were ordering the correct part. Providing knowledgeable, helpful service is always our goal, and it's wonderful to know we delivered that experience for you. Thank you for choosing us, and we look forward to helping you again in the future.
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