Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent huma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Heather‘s concern for my first time experience with your company, in addition to the detailed follow up that she provided, was as if she owned the company and only cared about my experience.... See more
I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purch... See more
Company replied
Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more
Company replied
Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.3
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service fast response…
Great customer service fast response and delivery
18 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words. We are thrilled to hear that you had a great experience with our customer service and that your order arrived quickly. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again soon.
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are so glad to hear everything went smoothly during your visit. We appreciate you taking the time to share your experience and look forward to serving you again!
Sandra Richard, Great Representative Interaction
The professional and friendly interaction with the representative, Sandra Richard, was very refreshing. It was a pleasure working with her. Thank you!
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your kind words. We are thrilled to hear that Sandra Richard provided you with such a professional and friendly experience. We will be sure to pass along your feedback to her, it will mean a great deal. We truly appreciate your business and look forward to serving you again in the future!
First class company.
I have been ordering parts from this company for many years. The quality of service and parts is outstanding.
10 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words and for being a loyal customer over the years. We truly appreciate your continued trust in us. It means a great deal to know that our team's service and the quality of our parts have consistently met your expectations. We look forward to serving you for many more years to come.
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are sorry to hear you were disappointed with your purchase. We would like to clarify that we only sell Genuine OEM parts, we do not sell aftermarket or imitation parts. If you believe you received an incorrect or defective item, please contact our Customer Experience team with your order details so we can review the issue and work toward a resolution.
Excellent Customer Service
Brittnie was very helpful in providing me the support I required to order the correct part. She was very polite and courteous ! The part was in stock.
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your wonderful feedback! We are thrilled to hear that Brittnie was able to provide the support you needed to find the correct part. We take great pride in delivering knowledgeable, courteous service, and we will be sure to share your kind words with her. We are also glad the part you needed was in stock and ready when you needed it. We truly appreciate your business and look forward to serving you again!
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback about your shopping experience. We truly appreciate your support and are always looking for ways to make every visit to our site even better. We hope to have the opportunity to serve you again soon.
Ease of finding and paying for part.
17 July 2026
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are glad to hear that you found it easy to locate the part you needed and complete your purchase. We work hard to make our website as simple and convenient as possible, and it is great to know your experience reflected that. We appreciate your support and look forward to serving you again.
EReplacement parts is a ripoff!
EReplacement parts is a ripoff!
Ordered reclacement parts for Jet Bandsaw. THEY sent the WRONG part number. When I returned the item, they subtracted the shipping amount from the return, so I ened up paying over $25.00 in shipping charges for THEIR, ERROR!
AVOID THESE THIEVES AT ALL COST!
PATHETIC BUSINESS PRACTICES!!
2 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We're sorry to hear about your experience and understand how frustrating that must have been.
We'd like to clarify that we only withhold the original shipping charges when an order is placed online by the customer and the incorrect part is selected during checkout. If we shipped the wrong part due to an error on our end, that is handled differently.
If this was not an online ordering mistake, please reply to this post with your order number so we can investigate what happened and make sure the situation was handled correctly. We appreciate the opportunity to look into this for you.
Heather was very helpful in modifying…
Heather was very helpful in modifying my order.
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear Heather was able to help modify your order and make the process easy for you. We will be sure to pass along your kind words to her. We truly appreciate your business and look forward to serving you again.
Ordered a small part I lost off my weed…
Ordered a small part I lost off my weed trimmer. Couldn’t use it without it. Ordered the part. It arrived within a few days and it fit perfectly. I’m very happy customer.
17 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience! We're so glad we had the part you needed and that it arrived quickly and fit perfectly. It's great to hear we were able to help get your weed trimmer back up and running. We truly appreciate your support and look forward to helping you again whenever you need us!
Found the part I needed on the website
Found the part I needed on the website. Was able to confirm it was the correct fir. Ordered, it was packed well, shipped very quick (using basic shipping) and fits perfectly. I've used Ereplacements previously and am happy to highly recommend them.
6 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our website made it easy to find and confirm the correct part, and that your order arrived quickly and fit perfectly. It means a lot to know you've chosen eReplacementParts before and continue to recommend us. We truly appreciate your support and look forward to helping you with any future repair projects.
The parts were perfect and came in a…
The parts were perfect and came in a timely manner. Very easy to install.
16 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your wonderful feedback! We are so glad to hear the parts were exactly what you needed, arrived on time, and were easy to install. We truly appreciate you taking the time to share your experience, and we look forward to helping you again whenever you need parts in the future.
Thanks Dave S
Dave S. with customer care worked with me to resolve my problem. The item I ordered was important to me but very inexpensive. Dave treated my problem as it I have spent a fortune. He took care of the item that did not work, expedited a refund for it and helped me order the item I need. I could not have been more please with his service, attention to the matter and help with each step of the process. Thank you Dave.
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Dave S. provided the level of care and attention you deserved. Every order is important to us, no matter the size, and it is wonderful to know that Dave was able to resolve the issue, process your refund quickly, and help you get the item you needed.
We will be sure to share your kind words with Dave and the rest of our Customer Care team. Thank you again for your thoughtful feedback and for giving us the opportunity to make things right. We truly appreciate your support and look forward to serving you again.
OEM for sure
OEM for sure! Great price! Very fast shipping! I won’t buy anywhere else!
16 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your amazing review! We are thrilled to hear that you were happy with the genuine OEM part, our pricing, and our fast shipping. Knowing that you won't buy anywhere else truly means the world to us. We appreciate your support and look forward to helping you again whenever you need us!
Good part selection for Honda lawn mower HRX217
Not the easiest user interface to search for lawn mower parts but they did have the parts I needed.
Shipping is expensive but understandable.
All in all, I will use these people again.
16 July 2026
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are glad to hear you were able to find the parts you needed for your Honda HRX217 and that you would choose to shop with us again.
We also appreciate your honest comments about the search experience and shipping costs. Feedback like yours helps us identify opportunities to improve our website and make it easier for customers to find the right parts. While shipping costs can sometimes be higher due to package size and carrier rates, we always work to provide reliable delivery options at competitive prices.
We truly appreciate your business and look forward to helping you with your future parts needs.
Great responder
The lady was friendly and knew exactly what I was talking about and what I needed.
16 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words. We are delighted to hear that you had such a positive experience. Providing friendly, knowledgeable service is always our goal, and it is wonderful to know that our team member was able to quickly understand your needs and help you find exactly what you were looking for. We truly appreciate your feedback and look forward to assisting you again in the future.
NuTone bathroom fan
Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove. Took me about 1/2 hour to remove old unit and install new one.
2 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience. We truly appreciate your continued trust in eReplacementParts, especially knowing you chose us based on past experiences. It is wonderful to hear that the NuTone bathroom fan motor fit perfectly and that the installation went smoothly. We are especially impressed that you completed the replacement in about 30 minutes. Thank you again for your loyalty and for sharing your success with us. We hope to be here whenever you need us for your next repair project.
Beth Rocks!!
Quick, helpful and spoke English....
Had an issue processing order online, she handled it without hesitation...
16 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Beth was able to jump in, quickly resolve your online ordering issue, and provide the helpful service you deserved.
We will be sure to share your kind words with Beth. Recognition like yours means a lot to our team, and we truly appreciate you choosing us.
Thank you again for your feedback, and we look forward to serving you again soon!
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback. We are so glad to hear you found the part you needed right away. Making it easy to quickly find the right parts is exactly what we strive for, and it is great to know your experience reflected that. We appreciate you choosing us and look forward to helping you again whenever you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.