ESET US Reviews 13,835

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in providing protection without slowing down their devices or being intrusive. Many people appreciate the ease of installation and use, highlighting the product's reliability and the peace of mind it offers. The service is frequently described as excellent, with consumers noting the efficiency and the helpfulness of the representatives. However, some customers also noted issues with the user experience, finding certain functions not intuitive to set up across different devices. There were also mentions of difficulties with the subscription process, particularly regarding auto-renewal and understanding billing. A few people expressed dissatisfaction with customer service interactions, citing unhelpful or rude experiences, and some found the product to be overly intrusive with pop-ups and content blocking.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing high satisfaction with its... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the ease of installation and... See more

Subscription

Customers had ambiguous experiences with subscription. Many reviewers found the renewal process easy, with... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism. Many... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like the way your product works in the background without slowing down my hardware or forcing most updates that require a restart. I did have a site, (that I assume was a "hack," show up on m... See more

Company replied

Rated 4 out of 5 stars

It was easy to get the protection I wanted. I've never had a problem ever since I've used ESET. The only difficulty is that it's cumbersome to just do one manual renewal period rather than the defau... See more

Company replied

Rated 5 out of 5 stars

ESET was the recommended protection when I purchased my first MAC computer in 2016. Ive purchased 2 others over the years and each time this was the recommended protection. It is easy to install and... See more

Company replied

Rated 5 out of 5 stars

I've been using ESET for almost a decade now & love it. Unlike other antivirus software, ESET is far less intrusive - it doesn't use tons of RAM and isn't always sending me pop ups telling me to buy o... See more

Company replied


Company details

  1. Software company
  2. Computer Accessories Shop

Written by the company

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

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Rated 5 out of 5 stars

Overall, ESET is a winner!

Excellent communication! So easy to renew subscription, change payment method, and add other devices.

ESET does not blast frivolous messages on my laptop like some other virus protections I had in the past.

I simply adore the scan check every time I open one of my bank or credit card apps. This is an active reminder that ESET is doing their job. Other services supposedly running in the background had ghosted me.

I appreciate ESET continually running in the background without evidence of creating a drag on the performance of my devices. It may be too soon to properly evaluate, but since I quit a different protection on another device, I'm now realizing a significant decrease in buffering and less throbbing loading apps.

Now, I'm wondering/hoping you may have some perks for seniors? At 67, I'm not gaming and no longer presenting remotely. Unfortunately, my tech job "retired" me, and I'm trying my best to manage with a fixed income. Are any senior benefits or loyalty discounts available?

Sincere regards,
BK

21 May 2026
ESET US logo

Reply from ESET US

Thank you very much for your feedback! We really appreciate your kind words.

Please contact our billing support team at +1 (844) 824-3738 with any questions about prices. Our colleagues will be happy to help.

Thank you!

Rated 5 out of 5 stars

The best

This the only anti virus protection that hasn't bogged down my computer.

13 May 2026
ESET US logo

Reply from ESET US

Thank you for your positive feedback! It means a lot to us.

Rated 5 out of 5 stars

Life member for ESET

ESET reps are helpful, prices are good, and the skill level of the tech department is the best. The technology of ESET's security is the best.

15 May 2026
ESET US logo

Reply from ESET US

We are so happy to hear such positive feedback!
Thank you for your kind words!

Rated 1 out of 5 stars

I have not ever signed up for ESET

I have not ever signed up for ESET. My email address is being used by someone else. Clearly they do not check whether the email address they use is actually that of the person who signed up. This is not a good look for what purports to be a security company.

21 May 2026
ESET US logo

Reply from ESET US

We're sorry to hear about your experience.
If someone else knew your email address and used it to register, please contact our technical support team at https://helpus.eset.com/.
Thank you!

Rated 5 out of 5 stars

The person handled the request to…

The person handled the request to extend coverage for the next three years quickly and efficiently , and I received confirmation shortly thereafter

14 May 2026
ESET US logo

Reply from ESET US

We're glad our team was able to help you quickly and efficiently with your order. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

The best cybersecurity software out there

I've been using ESET for almost a decade now & love it. Unlike other antivirus software, ESET is far less intrusive - it doesn't use tons of RAM and isn't always sending me pop ups telling me to buy other tools. It only pops up me when an actual threat is identified, which is exactly what I want. Worth the cost, for sure.

21 May 2026
ESET US logo

Reply from ESET US

We are so glad to hear you've had such a positive experience with our software for nearly a decade! We truly appreciate your loyalty and feedback.

Rated 5 out of 5 stars

ESET has kept my computer clean and…

ESET has kept my computer clean and their customer service is outstanding.

6 May 2026
ESET US logo

Reply from ESET US

Thank you for your kind words! We are so glad to hear about your positive experience with our product and customer service team.

Rated 3 out of 5 stars

Hard to get in touch with and cannot…

Hard to get in touch with and cannot down grade to lower my bill....

15 May 2026
ESET US logo

Reply from ESET US

We're sorry to hear that you're having trouble with your subscription.

Please contact our billing support team at +1 (844) 824-3738.
They will be happy to help.

Thank you!

Rated 4 out of 5 stars

it doesn't stop the pop ups which are…

it doesn't stop the pop ups which are very invasive

21 May 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!
Please contact our Technical Support Team via our website: https://helpus.eset.com/. Our colleagues will look into the issue further.
Thank you!

Rated 5 out of 5 stars

You can even renew you subscription when half asleep.

I only turn my large computer on about once a month so it can update. I usually do after I have dressed for bed. I turned it on and had to renew my subscription.

It was so easy to do I could do it in my half asleep state.

14 May 2026
ESET US logo

Reply from ESET US

We are very grateful for your review! It means a lot to us.

Rated 5 out of 5 stars

ESET has been a trouble-free

ESET has been a trouble-free, reliable service. Even when I have made a mistake, they have blocked me from reaching the Bocus website. So far so good!

20 May 2026
ESET US logo

Reply from ESET US

Thank you very much for your positive feedback!

Rated 5 out of 5 stars

Long time user, no complaints

I've been a user of ESET for a decade and change without any issues. I'm confident in the protection my system gets with this product.

20 May 2026
ESET US logo

Reply from ESET US

Thank you for your great review! We're so glad to hear you've had such a positive experience with our product for a decade!

Rated 5 out of 5 stars

ESET is by far a great system for ULTIMATE SECURITY....…

ESET is by far a great system for security and between the enabling of my Malwarebytes with assistance in privacy - never a security problem not handled...
... My rating is 100% plus...!!!
Jim H.

20 May 2026
ESET US logo

Reply from ESET US

Thank you for your review! We truly appreciate your fantastic feedback and perfect rating!

Rated 5 out of 5 stars

Chat Support

Carlos helped me in the chat and provided excellent quick and hassle-free service for the question I had. Thanks you!

20 May 2026
ESET US logo

Reply from ESET US

We're glad our team was able to help you! Thank you for sharing your positive experience.

Rated 2 out of 5 stars

Pretty bullshit to discontinue your…

Pretty bullshit to discontinue your password manager. Thanks for the advance notice and all, but I still preferred that benefit to 10 billion other nagging things like another service monitoring my credit report or another damn VPN thing.

13 May 2026
ESET US logo

Reply from ESET US

Thank you for your feedback.

We are sorry to hear about your experience.

We are phasing out ESET Password Manager because there are free solutions available on the market, and we want to focus on features that will provide greater value to users.

Thank you for understanding.

Rated 5 out of 5 stars

Love Eset

Love Eset, works great and makes my items safe!

20 May 2026
ESET US logo

Reply from ESET US

Thank you very much for your feedback! We really appreciate your kind words.

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