ESET US Reviews 13,812

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in providing protection without slowing down their devices or being intrusive. Many people appreciate the ease of installation and use, highlighting the product's reliability and the peace of mind it offers. The service is frequently described as excellent, with consumers noting the efficiency and the helpfulness of the representatives. However, some customers also noted issues with the user experience, finding certain functions not intuitive to set up across different devices. There were also mentions of difficulties with the subscription process, particularly regarding auto-renewal and understanding billing. A few people expressed dissatisfaction with customer service interactions, citing unhelpful or rude experiences, and some found the product to be overly intrusive with pop-ups and content blocking.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing high satisfaction with its... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the ease of installation and... See more

Subscription

Customers had ambiguous experiences with subscription. Many reviewers found the renewal process easy, with... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism. Many... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like the way your product works in the background without slowing down my hardware or forcing most updates that require a restart. I did have a site, (that I assume was a "hack," show up on m... See more

Company replied

Rated 4 out of 5 stars

It was easy to get the protection I wanted. I've never had a problem ever since I've used ESET. The only difficulty is that it's cumbersome to just do one manual renewal period rather than the defau... See more

Company replied

Rated 5 out of 5 stars

ESET was the recommended protection when I purchased my first MAC computer in 2016. Ive purchased 2 others over the years and each time this was the recommended protection. It is easy to install and... See more

Company replied

Rated 5 out of 5 stars

I've been using ESET for almost a decade now & love it. Unlike other antivirus software, ESET is far less intrusive - it doesn't use tons of RAM and isn't always sending me pop ups telling me to buy o... See more

Company replied


Company details

  1. Software company
  2. Computer Accessories Shop

Written by the company

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

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Rated 5 out of 5 stars

Easy to renew.

Easy to renew, easy to use. Gives me piece of mind when we travel.

10 February 2026
ESET US logo

Reply from ESET US

Thanks for your feedback! We're happy to hear that renewing and using our services is easy for you.

Rated 4 out of 5 stars

It was easy to get the protection I…

It was easy to get the protection I wanted. I've never had a problem ever since I've used ESET. The only difficulty is that it's cumbersome to just do one manual renewal period rather than the default autorenewal, (which was not what I wanted).

10 May 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

If you ever need help renewing your subscription, please feel free to contact our Technical Support Team at https://helpus.eset.com/.

Thank you!

Rated 5 out of 5 stars

So far Good Security Spoftware

So far, the software seems to be working perfectly but I haven't had it very long, so I'll have to see after a year or two before I can give a more detailed answer

10 April 2026
ESET US logo

Reply from ESET US

Thank you for your review! We really appreciate it.

Rated 4 out of 5 stars

You have been great

You have been great! The only problem I have ever had is contacting you.

10 November 2025
ESET US logo

Reply from ESET US

We appreciate your feedback! We're glad to hear that you had a great experience.

Please feel free to contact our Technical Support Team at https://helpus.eset.com/ if you ever need assistance.

Thank you!

Rated 4 out of 5 stars

The Password MAnager

First, I want to say I've owned ESET for many years. It is one of the best security systems for end users. I'm not sure I'd be comfortable accessing the internet without it.

That said, ESET recently sent an email announcing it would phase out its password manager. You have no idea how depressing that is. ESET's password manager is the greatest.

You can store notes, passport details, driver's license information, and much more. How can I enjoy the safety ESET provides without its world-renowned password manager, and what, if anything, will take its place?

What's more depressing is the need to transfer the password manager's data to another password manager. Given the heads-up on the phaseout of the ESET password manager, the password data will be held in limbo until a just as secure and proper Password Manager can be found - I don't like it!!

30 April 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We are sorry to hear about your experience.

Currently, ESET does not offer a replacement feature for the password store. We are phasing out ESET Password Manager because there are free solutions available on the market, and we want to focus on features that will provide greater value to users.

Thank you for understanding.

Rated 5 out of 5 stars

Very satisfied

I haven't had any viruses since I had this service! There were many websites that were blocked on my behalf! I am well pleased with ESET!

8 May 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful review!

Rated 1 out of 5 stars

Too hard ti get to account

Too hard ti get to account. Want to stop my auto renewal

7 May 2026
ESET US logo

Reply from ESET US

Hello, we apologize for the inconvenience.

Once you have placed your order, you can disable auto-renewal by logging in to the ESET eStore with your activation key. Once logged in, simply switch the 'Auto-Renewal' setting to 'Off'. Confirm your selection and click the 'Save settings' button.

If you need additional help, please contact our support team at https://helpus.eset.com/.

Thank you!

Rated 5 out of 5 stars

Eset will take care of you.

The fact that my information is already on my account, it was very easy to renew. It would have been better if you had sent the renewal email earlier, like a week or so. Another company approached me the prior week and I also bought their basic plan because I didn't remember that I already had eset. Just a suggestion as some of us are not super computer smart and need a heads up sooner.

3 May 2026
ESET US logo

Reply from ESET US

Thank you for your review! We really appreciate it.

The first automatic reminder is sent 30 days before the renewal date. You can also see a notification in your installed product informing you that your subscription is ending and providing an option to renew.

Thank you!

Rated 5 out of 5 stars

I’ve had the service for a month and…

I’ve had the service for a month and haven’t had any issues. I’m just curious whether VPN access is provided.

7 May 2026
ESET US logo

Reply from ESET US

Thank you for your review! We really appreciate it.

ESET VPN is available with ESET Home Security Premium and Ultimate subscriptions.
Please check your subscription to see if it includes a VPN.

If you have any further questions, please contact our support team at https://helpus.eset.com/.

Thank you!

Rated 5 out of 5 stars

one last good apple

When every Tech company is constantly chiselling more and more ways to exploit us users. ESET begins to emerge as one company that tries to prioritize the welfare of it's customers over every other goal. They are one of the companies that is not trying to sneak in the backdoor and spy on us.

7 May 2026
ESET US logo

Reply from ESET US

Thank you very much for your wonderful review! We really appreciate your kind words.

Rated 4 out of 5 stars

A thank you

You're doing well in establishing a team of assistance for those of us who are not so computer-savvy. Thanks.

7 May 2026
ESET US logo

Reply from ESET US

Thank you for sharing your positive feedback with us!

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