Esso Reviews 

Elliot lake Esso.
This esso price gouges so much! Everything is so expensive! The gas always goes up before other gas stations. And goes back down after all other stations. Or they put their prices up for e few days when everyone else's prices does not fluctuate! They should be held accountable. Why is this legal anyway? It's so wrong in these expensive times especially! I will start going elsewhere.

Staff was rude when I didn't know how to prepay for fuel with gift cards

Rubbish car wash, car wash sensor not working, hit my car then stopped working, no stuff to fix
Slough chalvey

Went for fuel at Carnforth Esso it’s advertised on their board as you drive in Nectar here but upon paying they refuse to give you your points so just be aware if you want points at esso don’t go to this garage. Been there previously never had any issues but now it seems they’re not interested in giving you your points.

bought the my wash monthly...... always close and said due to the weather....... BS that is in door wash not outdoor wash..... when they get your money out of your credit card always on time never late...... so if due to weather that mean they have to delay the charge let whatever how many day where close........ they have to delay the charge by that many days..... as a customer i am not asking for free stuff..... when i pay i need my services....... where is my refund for the day your machine was close ???????????????????

Every time over the past year I visit this petrol station and pay at the pump there is never any paper in the pump to print a receipt. You can’t even do a reprint on another pump as none have paper. So you then go in and queue up to get to the cashier to print a receipt. I have spoken to staff and managers to no avail. A frustrating waste of time.

I was charged twice for the same fuel purchase after the cashier insisted the first payment was only “pending,” despite my explaining that it had already been taken. As expected, both payments later fully completed.

When I contacted the store to resolve this, staff were unhelpful and refused to provide their name. I was told I must wait two weeks for a new bank statement before a refund could even be considered, despite this not being a legal requirement and despite clear evidence that the payment had been taken twice.

The cashier’s attitude was rude and dismissive, and no one on shift appeared competent or willing to deal with the issue appropriately when it arose.

A simple duplicate transaction issue was handled poorly from start to finish. I would strongly advise against using this location.

Since the recent app update, it’s just not fit for purpose.

Ordered a product on Amazon and these were the supplier. Wrong product sent so tried to contact them to resolve the issue. Provided images of material sent as requested and never heard anything back. Over a week later I am still waiting despite trying to make contact. Absolute sharks !

The old UK Esso app was not fit for purpose, the new app even less so. I fuelled my car and the Esso app gave me my money back citing "inactivity". I have a screenshot.
I've tried to alert Esso but their customer service people won't alert higher management and say I should contact my bank - why ? My credit card records show all transactions faithfully.

The cashier at my usual petrol station said it had happened to another customer.

The app is giving away money but the people responding to me are not bringing it to the attention of higher management.

Of all the apps that I've ever used, this has to be the worst. Initially, when I first used it, the app was great, but after a significant upgrade, it has been a considerable disaster. It's slow, it's faulty, and it has charged my credit card 3 times for a single fill of petrol, which I ended up paying for with a debit card. It took so long at the station forecourt to try to access the app that I could have filled my car over and over.

My wife estimated over 10 minutes we sat trying to connect, the kiosk operator estimated 20 minutes, and he told me that it is the most complained-about item he's ever experienced with nearly every customer who used it, deleting it from their phone, which I am going to do once I get this billing sorted out.

Despite the update, the app still only supports "pay at pump" completely randomly - sometimes it works, but mostly it doesn't. Payment methods are rejected and when paying in person, because the app doesn't work, no e-receipt is provided. It may be that the app is OK, but the digital infrastructure behind it is completely hopeless. Go to Shell, it is far more reliable.

Esso customer service is shocking. I tried to pay through the app on the 15th December and the payment failed. It has been pending since. I have tried to contact esso customer service but they're very slow on replies. My bank are saying because they haven't claimed the payment I have to wait 31 days to get it back. All I need is proof from them but it's impossible to get that proof quickly.

Used the app to fuel up it had taken £100 for £68 of fuel and not returned the difference. Help line closes at 4pm. So effectively they have defrauded me £30 or 30 % will be using other services from now on. If I drove off without paying they'd be all over me.

Filling up with the app goes all the way through to Approved and then falls over. Three times in 48 hours. Impossible to get the promised nectar points. A complete time waster and a lesson in how to abuse customer loyalty. Goodbye Esso.

Absolutely awful app never working, waste of time

I just recently went to get some gas and washer fluid for my jeep at your location in GRAND BEND, ONTARIO. I was thrilled to run into TRINITY THERE! She had remembered me from a different place and as I was in awe of this wonderful skilled caring representative behind the till,and I was struggling a bit with the card terminal, she was so kind and reassuring about my uncomfortable fumbling. I am struggling with a bit of social anxiety and then I came to realize it was the same EARTH ANGEL that had been kind to me some time ago in a different place and here she was!!!! It was TRINITY! SO glad to see her and she is a true BLESSING to any business that were to hire her! I will be back because she is there! She was so welcoming and HELPED ONCE more reassure me to not FEEL UNCOMFORTABLE and she was being so patient! THE KINDNESS was OUTSTANDING. AS I was walking in she was also serving another person with TOTal attention and really engaged with them!! SO IMPRESSED SHE IS IN YOUR ESSO HERE!!!!!!! She is a true EARTH ANGEL!!! thank you , So much TRINITY and ESSO!!! She is the example of what CUSTOMER SERVICE should BE. I SO SO SO appreciate!!!!!!! My social anxiety is healing up nicely and she is a BIG reason I was able to take more steps in this process. This KINDNESS and HER Personality make a huge difference. IT can make it or break it !!! She is a HUGE BONUS to this location!

The Rimbey Esso Amazon pickup location returned my package without ever contacting me. I was out of town and went to pick it up as soon as I got back, but the staff blamed “Dragonfly” and claimed it had to be sent back after 7 days. That wasn’t true, and no attempt was made to reach me. Other depots (like Mister Stitch in Bonnyville) provide excellent service—Rimbey Esso does not.

Esso mobil1 stations need to fix this egift/gift card issue, I have used multiple egift cards and a debit to complete a purchase before in the past, so I dont know if it was this gas station employees error or what, but when I went to use my new gift card, I wanted to pay some on gift card and rest on debit, I dont know what the employee did, but it froze the gift card funds and wouldn't let me complete transaction. Regardless employee should NOT even be able to cause this issue. So from now on if im going to use a gift card im assuming the employee is hitting debit and is just assuming your garbage computer system can figure it out, im going to use a little on debit first and then egift card so if there is an issue I'll immediately do a chargeback.

My experience buying and using a gift card from ESSO was very frustrating and highlights issues with ESSO’s company policies and customer service.

I bought ESSO gift cards for my son, but when he tried to use one, it was unexpectedly put on hold. The card was declined because he exceeded the balance by three cents, making it unusable. He was not told why from the gas station, he was told to contact ESSO’s customer service. Additionally, no option to use another method of payment for three cents was offered, he needed to use another method for the full amount. This policy is unreasonable and causes unnecessary inconvenience for the gift recipient.

The situation worsened. First, ESSO does not offer customer service outside of it’s Monday -Friday business hours. On Monday I contacted customer service and the representative informed me that the card holder would need to wait 10 days for the hold to lift or they could send a replacement getting a replacement, but the funds would remain frozen for two weeks. This "solution" is worse than the original problem, showing a lack of understanding and no practical remedy.

My money is effectively held hostage for 10 days or two weeks without a real resolution.

I am very disappointed with ESSO service and how this was handled. A gift card should be easy and hassle-free, not frustrating. I am sharing my experience and encourage people to avoid purchasing ESSO gift cards in the future.