I've order a lateral flow test by post, they asked me when I order online for my departure date, and it was stated that they ship out the test in 24h. So I was counting on them to get a covid certific... See more
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Location
Switch location5 Royal Hunt House, Fernbank Road, Winkfield Row, SL5 8JR Ascot, Berkshire, GB
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Fantastic service. Had a PCR test at 2pm and the results arrived by email at 11pm the same day. Very easy to get booked in and they send you an email update when your test reaches their lab. Would hig... See more
Company replied
Brilliant service so quick and staff are available on the telephone for any queries have used them 3 times no reason to use any other company.
The 2 I booked were cancelled due to facility closure. The updated test details weren't e-mailed correctly with the address for Oxford Circus.
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Company details
About Eurofins - Ascot
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
5 Royal Hunt House, Fernbank Road, Winkfield Row, SL5 8JR, Ascot, Berkshire, United Kingdom
3.6
Average
6 reviews
Hasn’t replied to negative reviews
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I've order a lateral flow test by post
I've order a lateral flow test by post, they asked me when I order online for my departure date, and it was stated that they ship out the test in 24h. So I was counting on them to get a covid certificate for my departure. They only shipped the test after my departure date, and received after new year. I understand that it is a busy time at Christmas, but don't sell if you cannot honor your orders. On the day of my flight I had to run around urgently to get a test.
24 January 2022
Reply from Eurofins - Ascot
Hello Ana-Liza,
Thank you for your review.
I am very sorry to hear of the experience you have had with Eurofins, we certainly do not want this to be the case.
I have checked your account and can see you ordered your kit on the 26th December, Royal Mail were not operating on the 27th or 28th due to this being the Christmas bank holidays. We do apologise you feel this way, however, it is the customers responsibility to ensure they are up to date with bank holidays over the festive period.
If you wish to discuss this further, please contact us via the link below & a member of my team will be in touch within due course https://www.traveltesting.eurofins.co.uk/contact.
Kind Regards,
Kaylee at Eurofins
Brilliant service
Brilliant service so quick and staff are available on the telephone for any queries have used them 3 times no reason to use any other company.
22 December 2021
Reply from Eurofins - Ascot
Good Morning Clare,
We are happy to hear you had a positive experience at Eurofins and found the process to be simple, we value your input.
Thank you for the 5 stars and we do hope to see you again soon.
Kind Regards,
Sandra at Eurofins.
The 2 I booked were cancelled due to…
The 2 I booked were cancelled due to facility closure. The updated test details weren't e-mailed correctly with the address for Oxford Circus.
18 November 2021
Reply from Eurofins - Ascot
Hello Darren,
Thank you for your review.
Apologies this has happened, we unfortunately have had to close a number of our sites.
I will feed this back to the relevant department to ensure this does not happen in any future experiences.
Kindest Regards,
Kaylee at Eurofins
Fantastic service
Fantastic service. Had a PCR test at 2pm and the results arrived by email at 11pm the same day. Very easy to get booked in and they send you an email update when your test reaches their lab. Would highly recommend
24 October 2021
Unprompted review
Reply from Eurofins - Ascot
Hello Simon
Thank you for the wonderful review and for taking the time to share your feedback with Eurofins.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference.
We love to hear customers feedback and I'm delighted you had such a positive experience.
Hope to see you again to help with your travels.
Best Wishes
Joyce at Eurofins
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