This was my second time at this test centre, first test done was the best I could ask for, however second test was nightmare, when I arrived at the test centre, it was closed and I was left in limbo,... See more
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Location
Switch locationUnit 1 Charlton Green, Dover CT16 2QH, CT16 2QH Dover, Kent, GB
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The worse service ever from the beginning of collect the sample to receiving a result 24 hours after the time i needed. I will never recommend it. Has not replied back or even refund the service tha... See more
Company replied
Very efficient, loads of appointment spaces, friendly tester clearly explained procedure and got results back within 8 hours - test certificate allowed me to go on holiday with no issues - thanks!
Company replied
Does what it says on the tin. Easy to book, easy to do, results delivered within expected time scales. What’s not to like?
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Company details
About Eurofins - Dover
Written by the company
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
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Contact info
Unit 1 Charlton Green, Dover CT16 2QH, CT16 2QH, Dover, Kent, United Kingdom
3.4
Average
12 reviews
Hasn’t replied to negative reviews
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This was my second time at this test…
This was my second time at this test centre, first test done was the best I could ask for, however second test was nightmare, when I arrived at the test centre, it was closed and I was left in limbo, I booked another PCR test at different company and had to pay premium for 3 hours result. I am still waiting for refund but I have to get through to them first.
30 January 2022
Reply from Eurofins - Dover
Good Morning Asif,
Thank you for taking time to leave us feedback. Please can you contact us via our webpage to discuss this further.
https://www.traveltesting.eurofins.co.uk/contact
Kind Regards,
Sandra at Eurofins.
STILL The worse service ever
The worse service ever from the beginning
of collect the sample to receiving a result 24 hours after the time i needed. I will never recommend it. Has not replied back or even refund the service that they had offered to me . Due to not delivered a service on time.
24 January 2022
Reply from Eurofins - Dover
Hello Cristiano,
Thank you for taking time to leave us a review. We have had a look at your account and can see that our colleagues have emailed you regarding this.
Kind Regards,
Sandra at Eurofins.
Cancelled test
£25 for admin fee to cancel tests not needed. Complete joke.
Hi Sandra - Thanks I did read it. It’s still a joke.
Many thanks
24 January 2022
Reply from Eurofins - Dover
Hello,
Thank you for your review. The Admin fees are agreed at the time of booking as part of our T&C's.
Kind Regards,
Sandra at Eurofins
Good service with cheap price
28 December 2021
Reply from Eurofins - Dover
Hi Tik,
Thank you so much for your review.
We have worked hard to continue providing excellent customer service and cost-effective tests throughout these tough times and your kind words make a difference.
Best regards,
Mark at Eurofins
Very efficient
Very efficient, loads of appointment spaces, friendly tester clearly explained procedure and got results back within 8 hours - test certificate allowed me to go on holiday with no issues - thanks!
22 November 2021
Reply from Eurofins - Dover
Hello Steve,
Thank you for your feedback & the 5stars!
We are pleased to hear you are happy with the service provided, we have been working hard over the last year to improve our services and your kind words really do make a difference.
Have a great day!
Kaylee at Eurofins
Does what it says on the tin.
Does what it says on the tin. Easy to book, easy to do, results delivered within expected time scales. What’s not to like?
20 November 2021
Reply from Eurofins - Dover
Hello Neil,
Thank you for your lovely review.
It’s great to read the feedback from our customers. I am so happy to hear that you got a fast turnaround.
We look forward to testing with you again soon.
Kaylee at Eurofins
Reply from Eurofins - Dover
Hello,
Thank you for taking the time to leave us a review, we are delighted to read your positive comments regarding our staff and are glad they could assist you.
As a UK Government approved provider, we always strive to provide the best for our customers and we constantly evaluate our pricing.
Many factors are included in the prices - such as logistics and availability of materials, hence why they may fluctuate from time to time.
Our website is always updated with our most current pricing for each available test kit, so you can be assured you are always getting the latest price.
Kind Regards
Daniel at Eurofins
Very efficient and courteous Service
18 November 2021
Reply from Eurofins - Dover
Hello Phil
Thank you for your review. It is great that you found the service to be efficient and courteous.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference.
We hope that we are able to help you in your future travels.
Have a great day
Joyce at Eurofins
Excellent service
Excellent service, quick efficient test and results turned around in 12 hours. Now our test of choice. Thank you
6 November 2021
Unprompted review
Reply from Eurofins - Dover
Hello,
Thank you for taking the time to leave us a review.
We are pleased to hear you are happy with the service provided and received the results within 12 hours.
Kind Regards
Daniel at Eurofins
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