EG Group Reviews 190

Depressing - very dull inside and none of the tables had chairs that didn’t look half eaten

This group in the Monmouth area has been profiteering from the oil price rise. Locals know to avoid them. Their prices went up as soon as the conflict in Iran happened, greedy owners. Before they had a new delivery at the increased price. Avoid!!

I received a parking charge notice at the Aughton site for exceeding the 90-minute maximum stay while my vehicle was plugged in and actively charging. I had assumed the limit wouldn’t apply in these circumstances, particularly as it isn’t possible to fully charge most electric vehicles within 90-minutes.

Luckily, the staff on site were very helpful and were able to get the fine cancelled, acknowledging that it wasn’t fair. However, their head office have since informed me that the 90-minute limit does still apply to EV charging, as the chargers are intended only for short top-ups, not full battery replenishment.

This isn’t made clear on-site, which means customers who are simply trying to charge their vehicles can be penalised for doing so.

Eg Ulladulla people don't ever go there before Christmas I got bad fuel witch has stuffed my 2006 Holden Commodore witch was in perfect condition nothing wrong with it I took the car to the mechanic to get it fixed he did a report saying it was bad fuel from Ulladulla eg I contacted the company 4 times witch all I got back was 2 email they took no blame the today 20th of January I got a phone call after I asked them to ring me when it happened but nothing they r still taking no blame for the problem and they are not paying for my damages to my car very rude company and the manager doesn't car what happens to your car so I would not go to Ulladulla eg if U want your car working

went in to get something from greggs huyton in eg shop today and been here a few times now thestaff on greggs are chatting and no cooking happening. there was no dohnuts in boxes or sausage rolls and there was hardly anything on the shelfs no sandwiches in fridge or no warm sandwiches either . someone is losing alot of money in this shop . the boss needs to intervene and get there colleagues working.

The staff member at mernda petrol station process refund then advises the funds will be there straight away and now I have to wait processing times when calling head office. They are so unhelpful and could not care about anyone other than sending emails out but won’t help customers poor customer service.

Charged twice for fuel and are now refusing to refund, advising I was a year! I have the receipt and the bank statement and visited several times to try and get money. Several calls made bac to store for the 'manager' to simply laugh!

Terrible company. They couldn't care less about anyone except themselves.
Horrible looking site.... it's like going back in time!
Even their staff say its depressing.
Will never use again.

Friday 10th went to fill petrol on Prestonew road e.g petrol pump . Iwent to pay I was shot of 1 p(no change).gone to bay sweet quickly to pay 1p .1 off staff was so rude shouting and swering. Out side front of other customer. Will not go they Again.

EG chargers at the beehive site are a complete waste of time , please avoid at all cost , spoke too an engineer who was reparing one , he told me the warranty had ran out on all the chargers and EG Group don't extend them, they start charging take your money then disconnect. 3/7 days to repay you , in the meantime your money is making them money , boycot the BEEHIVE service station across from there head office in Blackburn. Issa brothers are a complete waste of time . Plus they have built 6 villas in Blackburn that all look like a morrisons supermarket building, lol lol lol , get out of town ASAP .

Watch out for VARS A.I Drive away. petrol charges i put forty pounds in the car only person around on the forcourt guy at the till watched me fill up i bought two cans of fizzy payed at till its not on my bank statment so i must have payed in cash weeks later i get a notice from v.a.r.s you stole fual pay fine £99.45 i have a look at all the v.a.r.s reviews not good in fact far from it so what happend to the money ? and you get to pay twice i will be looking out for this lot if you can pay buy card at the pump and get print of sale you just might need it i will not be back at AG for enything.

It is always a pleasure to drop in and purchase fuel from my local EG Service Station at Holmview Qld. Joanne and the gentleman working this morning (sorry forgot his name) are always cheery and helpful. Thank you for your great customer service. 😃😃😃

Got a parkingeye charge at Rivington services for being 10 mins over the 2 hour limit.
I appealed to Parkingeye as I was in Starbucks having a meeting which I proved with a recept. They reduced the fine to £20 so I got in touch with EG direct who quashed the fine.
Great customer service

These garages are getting way out of control, rude staff , expensive prices , then open and close at night when they feel like it, eg garage Heathrow south perimeter near freight area a complete nightmare. Always open as lots freight drivers delivery and airport staff ,that 2nights visited here ,fri joint gone a queue of people ,staff member extremely rude to customers I have my job todo blah blah, truck drivers in for coffee break highway workers pissed off with his attitude wouldn't even serve at window ,I've been here now 20mins guy came out girl on pump trying to get fuel , won't allow another worker at window trying to get served he came out and went in back again guy should change jobs , that's about 4 trucks driven in drove away and numerous cars and vans ,surely his boss should know by takings!!! Absolute shambles of a garage eg garages going downhill rapidly it's 1.20am 2nd June

Avoid working for them, stingy and will fight you tooth and nail to deny you your payslips and holiday pay when you leave

Please exercise caution when entering these sites.

I was issued a 'drive off notice' by their chosen ANPR partner, VARS Technology.

I am still fighting it today, even though they bankrupted me when I attempted to appeal.

I now go elsewhere. There are other more humble organizations out there who deserve your business.

The ICO is currently investigating my complaint. I encourage you to also complain if you have had issues with Data Protection at these sites.

EG Bakewell in NT Australia made me scan my credit card twice - because they didnt think the first time worked. I went back same afternoon, they couldnt credit me, so had to get their IT dept at head office to organise it. 10 days later i call up to ask where it is, and they tell me their head office told them last week i had to go through my bank. Now my bank is gonna take 6-8 weeks to sort it out. EG - you suck. Now i will be getting charged interest on my credit card for this double up payment while i wait 2 months to get my money back.

Starbucks West Horndon Essex. Very grubby. Too many young people not knowing what they are doing. Bring back Mary!!

Service station on the E17 northbound, south of Antwerp.
The ladies toilets are a disgrace. They stink of urine and worse, and look as if they have not been properly cleaned in months.
There was no toilet paper.
The services on both sides of the motorway are housed in the ugliest buildings I have ever seen.
Dreadful. I will do my best never to use the again.
How the hell do they get away with such appalling standards of cleanliness?
AND I had to pay!

Left the petrol station today embarrassed and extremely angry!

I parked at a pump as the other spaces not next to pumps were full!

I went in for some ice creams and a drink on a very hot day! I told the man at the till, TWICE that I had no fuel, then as I'm about leave, he chases me out of the store demanding I pay for my fuel, I told him, AGAIN I didn't have any fuel and never to accuse me of something like that.

He said he'd check so I went back in with him, low and behold, no fuel - why couldn't he just check before accusing me of theft?! Never going back! Disgusting