Europcar Reviews 

I am was a repeat renter of Eurocar over the past 10 years . No more
I rented a car through Auto Europe for a 15 day rental (I usually rent for 21 days) for a CDG Eurocar in February 2026.
The Auto Europe voucher for the car was $810.
I upgraded, which I have done before. That usually only costed a few hundred more. This time I was charged over $1,440 not including the gas charge at the end on top of the original Auto Europe charge.
So my initial $810 charge turned into a $2300 rental for two weeks.
This was three times the amount I ever paid for a three week rental.
Through multiple card disputes, no human reply to multiple emails it took until today (late August) to clarify the actual charges.

P.S. I was also a "preferred member")

I booked a Jeep. They gave me a Peugeot a lower category.

Then Europcar charged me an “upgrade” fee.

Yes, you read that correctly: they downgraded my car and charged me EXTRA for it.

No consent. No itemised invoice. The money was simply taken from my card after I returned the vehicle.

I disputed it. Europcar customer service sent one generic copy-paste response then completely disappeared.

So now I’ve had to send a FORMAL LEGAL NOTICE just to recover money I believe they had no basis to charge.

Imagine needing a lawyer and a legal deadline just to get a company to explain why they took money from your card.

At this point, this isn’t just “bad customer service.” It’s a warning to anyone considering renting from Europcar Catania.

Europcar Catania is a scam, please don t book there

When I booked a hire car, it was delivered late despite 2 follow up calls where I was promised time updates that never came. I then complained to the company twice online before I eventually received any feedback which took weeks to arrive. I asked for some compensation which they declined and superficially addressed my complaint and said they will try to do better in the future. I have had the car for 2 weeks and will have if for another. I will never use this company again ans urge others to avoid it too. The car is good the customer service is poor. I will also feedback my displeasure to my insurance company AA who provided me with this service as part of an insurance package. Go elsewhere. Paul Haunch

Horrible customer service! Rude manager in the Verona branch.
Vehicle in very bad shape. The first car we got had a malfunction and the company downgraded us without any appropriate compansation!
Stay away from this car rental company.

Do not rent from Europcar because they will increase the daily rate and add charges to the agreement after you drop off the car. On July 31, 2026, I picked up my car from Europcar in Victoria Falls, Zimbabwe and signed a contract for a 12-day rental that had the same price as my reservation. The price included an additional driver and one way drop off. I turned the car in 6 days early. When I received the final invoice, the price was more than the contract I signed. On the final invoice the daily rental price was increased, and I was charged more fees for the additional driver and one way drop off. I contacted the customer service department, and I was told by Sharmane Bewu that I had to pay the increased daily rate and additional fees even though the rate and fees were not listed on my original contract or disclosed to me until the final invoice was emailed to me. I made a reservation based on a set price, and the contract I signed when I picked up the car matched that pice. Yet after I dropped off the car, they increased my daily rate and charged me additional fees that they never told me about and I never agreed to. I have contacted customer service and the corporate office, but they will not honor my contracted price.

Recently rented a car while waiting for delivery of a new car. Collection was a bit of a nightmare! Only 1 employee who was trying to do everything. Answer phones, check out cars, returned cars, etc., this was totally unacceptable and not fair on the employee. Francisco in Cambridge was lovely and he constantly had to apologise for the wait. EUROPCAR - get more staff in Cambridge especially between 8am - 11am. This is when most people will collect their car, totally unfair to throw your employees under the bus! Also, if a customer can return the car more than 7 days before the return date - give a refund! No refund, so no reason to return it early. You know you will rent that car again after the return and get 2 rentals - DISGRACEFUL behaviour from a company! I'm giving 4stars simply because Francisco in Cambridge branch was great! EUROPCAR DO BETTER!

I booked a car by Booking.com platform and after going in aeroport to pick up location, I hot charged extra 235€. 135€ was some extra "insurance" for a car (for only 2 days) and 100€ was kind of deposit. After more than one month i didn't geet my deposit money back. Just after i contacted the client support in booking.com, for like 4 days in a row, they made the deposit realeast.

Honestly terrible. If you like having money in your bank account, I wouldn't go here. Their sales tactics are basically to scam you out of money and upgrade you to the most expensive car.

I booked a fully comprehensive rental package through Check24, including insurance, and paid for it in advance in euros. At Europcar Birmingham Airport on 4 April 2026, I explicitly declined any additional insurance or protection. The employee circled “0.00” on the document and assured me that signing would incur no additional costs. I later discovered a £194.21 charge for insurance products I had explicitly declined. An independent eyewitness was present and has provided a written statement confirming the interaction. On 3 July 2026, Europcar also attempted three further charges to my credit card, which were declined because I had already blocked the card. Europcar has refused to refund the £194.21 despite my evidence and escalation to its Executive Office. I have instructed a law firm, filed a police report, and notified the BVRLA about the matter.

Please check every charge carefully before signing anything at Europcar.

Don’t use this horrible scam company who will rip you off for every penny. They said we had caused damage to our hire car door which we disputed knowing we hadn’t done any damage. They charged us nearly £600 which we have been unable to do anything about despite contacting the BVRLA. Europcar charge everyone with repair charges but never actually get the repairs done. Our car was covered in scratches when it was delivered to us. It has put us off hiring a car from anyone ever again, especially Europcar.

Avoid Europcar like the plague! First off, we had to wait 3 1/2 hours at Shannon Airport because Europcar didn’t have the prepaid car we reserved ready for us. Imagine just sitting in the airport with your family for over three hours on the first day of your vacation. While all other car companies were moving their customers into cars, Europcar didn’t seem to think not having a car available for over three hours was an inconvenience or breach of their contract. They told us to get some coffee while waiting. Second, they are very creative with their insurance/protection upsell. Lots of extraneous line item charges that they don’t explain very well - likely intentionally to confuse customers. And they double charged the 8 day rental fee we already prepaid. My cost went from $500 to $1300 and they felt justified with this. The Europcar counter also does not respond to phone calls, and their customer service is useless; they only send emails thanking you for bringing concerns to their attention. And yes, I contacted my credit card company to investigate their services and upcharging. But what a pain when trying to enjoy the start of a vacation.

**Classic Bait-and-Switch – Hidden Fees, Forced Insurance, and a Terrible Rental Experience**

My experience with Europcar in San José, Costa Rica was extremely disappointing. What initially appeared to be a reasonable rental price turned into a classic bait-and-switch situation when I arrived to pick up the vehicle.

Despite already having insurance coverage that covered the rental vehicle up to **$50,000**, I was told that I had to purchase additional insurance from Europcar. I was also required to accept a **$6,000 hold on my American Express card**, and an additional **$177 insurance charge** was added to the rental.

These requirements and additional costs were not clearly disclosed when I made the reservation. The final cost was significantly higher than what I expected based on the original booking.

I feel that customers should be clearly informed of all mandatory insurance requirements, fees, and credit-card holds **before** they arrive at the rental counter—not after they have already traveled to Costa Rica and are standing there with no practical alternative.

Overall, this was one of the most frustrating car-rental experiences I have had. I would strongly recommend that travelers carefully investigate Europcar's insurance requirements and additional charges before booking.

12 day rental from Lyon airport. Large hidden charges, not disclosed at pick up. Clearly sought to deceive me from the outset. Very poor customer service since - email response to my complaint sent to an erroneous email address.

I have requested a full refund c£250 and as yet not a response or acknowledgment.

WILL NOT RENT WITH EUROPCAR AGAIN IF THIS IS NOT RESOLVED

The vehicle itself was exactly what we wanted, and throughout our vacation we had absolutely no issues with it. Unfortunately, the rental experience with Europcar was a completely different story.

When booking online, I specifically declined all insurance because my credit card provides Collision Damage Waiver coverage for rental vehicles up to $65,000 CAD. The vehicle I received was nowhere near that value.

When I arrived at Europcar at Málaga Airport, I spoke with the representative to confirm the details of my rental. The representative offered me additional insurance, which I clearly declined. I had already declined it online, and I verbally confirmed that I did not want any additional insurance. The representative acknowledged this.

Despite that, the insurance was added to my contract without my consent.

Even worse, the entire contract was presented in Spanish. I do not speak or read Spanish, so how exactly was I supposed to properly verify what I was signing? I trusted the representative to prepare the agreement according to what we had just discussed. Instead, I was charged for insurance that I explicitly refused.

When I contacted Europcar to dispute the charge, their response was essentially: “You signed the contract, so too bad.”

That is completely unacceptable.

I was charged approximately $800 CAD for insurance I did not request or authorize. In my opinion, this is taking advantage of a customer who does not speak the local language and is relying on the company's representative to act honestly and professionally.

My advice: BE VERY CAREFUL WITH EUROPCAR.

If you don't speak the language, do not assume that what you verbally agree to will be reflected in your contract. Read every single line, demand an explanation of every charge, and verify everything before signing.

The car was fine. The way this company handled my rental was not.

I will not rent from Europcar again, and I strongly recommend that others think twice before doing so.

Somehow they upgraded me to over 800 euros for a week. The lady was nice and friendly, but the car was not clean, had no washer fluid, and kept complaining about AdBlue running out all the time. When I returned the car, the lady receiving simply said "It is not my responsibility". They upgrade the price, not the car or the level of service. Be careful what you sign when renting with Europcar.

Picked up a rental car in the pouring rain at Manchester airport. It was quite a walk to the car with no cover. When I got there I discovered a hole in the passenger door of about 2cm in diameter (there was 'damage' noted in the documentation), but because of the weather and we were already delayed I drove away.
Upon return the representative said that I should have never been given the car in that state.
I was also charged more than the original 'guaranteed' price (only by a few pence, but since it should be automated then errors shouldn't happen and it could have been more).
Customer service say that the invoiced amount was the same a the guaranteed amount, but even after I sent them proof they refuse to acknowledge any errors, or apologise for giving me a car with a hole in the side.
This is the second (and last!) time I've had a bad experience with Europcar.

Europcar Gatwick airport should have negative markings, they charged me wrongly for insurance, changed my car and did not notify about high cost. they said same price. twice they charged GBP 50 and GBP without giving any reason. Dishonest people.

Booked a car rental, all the information said "debit OR credit card accepted". So did the several emails I received about it. Got to the desk, was told that only credit cards are accepted for the deposit and, basically, that it's not their problem. Got stranded at the airport and had to take a taxi to another city for about twice the price of the car rental.
Should have looked at the reviews before booking with them, of course...

Extremely disappointed with Europcar because they sold us an 80 GBP per day car, only for nearly 200 GPB per day, thereby swindling us out of 900 GBP. Complaining has no effect as they will not really reconsider they rather malicious activities and reimburse us. Never again, can only hope that this message will be a warning to others to NEVER EVER let someone of Europcar convince them to take a cheap upgrade. Or do as we do, never book at Europcar again!

Very easy to rent. Competitive prices. Cars are in excellent condition. They tried to get the most suitable car for me.
Easy pick up and drop off at schiphol airport. I will come back soon!!