I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... See more
Company replied
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See what reviewers are saying
After saying i would never come back to this garage here i am again a couple years later with the same terrible experience. I have been overcharged for a service, service department unable to help, re... See more
Company replied
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... See more
Company replied
I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... See more
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Company details
- #80 of 91 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, United Kingdom
- 0191 332 4600
4.4
Excellent
385 reviews
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Renault van
Buying a used van from Renault Durham was a great and very easy experience, Big thanks to Jack Mason who made the sale very easy from start to finish 5⭐️⭐️⭐️⭐️⭐️ sales man. Thanks Jake👍
28 March 2025
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi,
We strive to make the car buying process as smooth and enjoyable as possible for our customers.
We're delighted to hear that Jack made your experience so easy and we'll be sure to pass on your kind words to him.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Sandra,
We appreciate your kind words about our staff and the service you received.
We're glad you found them pleasant and helpful.
Evans Halshaw Customer Services
Quick and efficient service.
17 March 2025
Reply from Evans Halshaw - Renault Durham
Hi Sharon,
We appreciate your kind words and are glad you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Brenda,
We appreciate your kind words and are thrilled to hear you had a positive experience.
We strive to provide excellent service and are glad we met your expectations.
Evans Halshaw Customer Services
Great Service
Great service for my cars service from very helpful, efficient and friendly staff.
12 March 2025
Reply from Evans Halshaw - Renault Durham
Hi,
Thank you for your kind words.
We are delighted to hear you had a positive experience with our service.
Evans Halshaw Customer Services
Great service
8 March 2025
Reply from Evans Halshaw - Renault Durham
Hi Paul,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Mr Mitchell,
Thank you for taking the time to review us.
You have really made our day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi David,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Positive experience, happy customer
I've had a very positive experience with Evans Halshaw Durham. This was my first time purchasing a car and the process was less hassle than expected thanks to Marc for sorting everything out for me. Customer service was excellent and I'm really pleased with my car!
4 March 2025
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Chloe,
Thank you for your kind words and five-star rating!
We are delighted to hear that you had a positive experience purchasing your first car.
We appreciate you highlighting the excellent service you received.
We are glad you were happy with the car and that the process was less hassle than expected.
Evans Halshaw Customer Services
Amazing service
Amazing service - no hassle, no upsell, the price was as online and from test drive to driving away was quick and easy. Huge thanks to Jake for his time and patience, a brilliant service and we'll be back!
3 March 2025
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello,
We are delighted to hear that you had a positive experience and were happy with the service you received from Jake.
We appreciate your feedback and are glad you found the process smooth and your questions answered.
Evans Halshaw Customer Services
Warranty Repair
Took car in for repairs under the 3 month warranty, no problems, given courtesy car in the 3 weeks it was in, whilst awaiting parts, service desk staff very professional and helpfull
20 February 2025
Reply from Evans Halshaw - Renault Durham
Hi Graeme,
We are pleased to hear you had a positive experience with our service department.
We appreciate your feedback and are glad you found our staff professional and helpful.
Evans Halshaw Customer Services
Excellent communication and work ethic…
Excellent communication and work ethic from all members of staff from start to finish 👍👍👍👍👍
17 February 2025
Reply from Evans Halshaw - Renault Durham
Hi,
Thank you for your kind words and five-star rating!
We are thrilled to hear you were happy with the communication and work ethic of our team.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Raymond,
Thank you for your kind words.
We're thrilled to hear you had a positive experience with us.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Mrs Robson,
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi David,
We're glad to hear that you found our service quick, friendly, and efficient.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Renault Durham
Hi Graham,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Great helpful staff but could do with…
Great helpful staff but could do with more common Spare parts in rather than making repeated trips.
2 January 2025
Reply from Evans Halshaw - Renault Durham
Hi Terry,
We appreciate your kind words about our staff.
We understand the inconvenience of needing to make multiple trips for spare parts, and we will take your feedback into consideration as we continue to improve our inventory.
Evans Halshaw Customer Services
Brilliant service from Jake
Jake Mason was brilliant in helping us find the right car for our needs and budget, taking the time to sort multiple test drives over a period of weeks. We couldn’t have asked for a better service.
29 January 2025
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hello Adam,
We are so pleased to hear that you had a positive experience.
We appreciate your kind words about Jake and his dedication to helping you find the perfect car.
Evans Halshaw Customer Services
We had a great experience purchasing…
We had a great experience purchasing our car from Evans Halshaw Durham.
The service and help we received by the sales member Josh was very efficient and we felt we were looked after very well while going through the process.
They worked around our commitments which was very much appreciated.
Would definitely recommend using them for purchasing your next vehicle.
22 January 2025
Unprompted review
Reply from Evans Halshaw - Renault Durham
Hi Nicola,
Thank you for sharing your positive experience.
We are delighted to hear that you had a smooth and enjoyable car buying experience. We appreciate your kind words about Josh and his dedication to providing exceptional service.
We are proud to have a team that goes above and beyond to ensure customer satisfaction.
Evans Halshaw Customer Services
Quality of Service
Whole process was conducted in an efficient, professional and courteous manner
21 January 2025
Reply from Evans Halshaw - Renault Durham
Hi Jim,
We appreciate your kind words and are glad to hear you had a positive experience.
Evans Halshaw Customer Services
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