Evans Halshaw - Renault Durham Reviews 

385
TrustScore 4.5 out of 5

4.4

Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN Durham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had to decide between a Renault 5 and a Nissan Micra. Although other factors contributed to my choice being that of the Renault, a major factor was the service I got from the sales executive, Ethan.... See more

Company replied

Rated 1 out of 5 stars

After saying i would never come back to this garage here i am again a couple years later with the same terrible experience. I have been overcharged for a service, service department unable to help, re... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... See more

Company replied

Rated 5 out of 5 stars

I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... See more

Company replied


Company details

  1. #80 of 90 best companies in Car dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, United Kingdom

  • 0191 332 4600

4.4

Excellent

TrustScore 4.5 out of 5

385 reviews

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4.4

All reviews

(385)

5,484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly & efficient service

Great friendly & efficient service. Car service was completed ahead of scheduled time. The only issue was that the mydacia app has not been updated to reflect that the service has taken place. However, this was subsequently resolved!

2 September 2024
Evans Halshaw - Renault Durham logo

Reply from Evans Halshaw - Renault Durham

Hi Colin,

We appreciate your kind words about our service and the efficiency of our team.

We understand your frustration with the app not reflecting the completed service.

We're working to ensure our systems are always up-to-date and will look into this issue.

Thank you for bringing it to our attention.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Buying a Dacia duster here

Buying a Dacia duster here , the overall experience has been excellent, a warm welcome and friendly sales team , no issues at all . Highly recommended

19 August 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi Joshua,

Thank you for your kind review.

We're thrilled to hear you had a positive experience.

We appreciate your recommendation and look forward to seeing you again.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

During the drive test me and the sales…

During the drive test me and the sales person we observed that the tier sensor light is on , and she told me that it will be checked before the bring me the car. The car arrived a week after and the light was still on, I booked an appointment with them it took the 3 hours to tell find out that the senson is faulty so we re-book to replace it, after a week gave them the car to repair it, after I took it and drove for 15min the sensor light was on again

15 August 2024
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Reply from Evans Halshaw - Renault Durham

Hi Apostolos,

We understand your frustration with the ongoing issue with the tyre sensor light.

We appreciate you bringing this to our attention and will share your feedback with the service team to ensure they are addressing these concerns effectively.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Lewis was helpful. Really quick and easy process of buying a new car

6 August 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi Kerry,

We're thrilled to hear you had a positive experience!

We appreciate your kind words about Lewis and the ease of the process.

Evans Halshaw Customer Services

Rated 4 out of 5 stars

2nd purchase from these guys

2nd purchase from these guys, overall good experience and would certainly revisit

15 June 2024
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Reply from Evans Halshaw - Renault Durham

Hi Brian,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

mot+service

so easy from start to finish

26 July 2024
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Reply from Evans Halshaw - Renault Durham

Hi Trevor,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Lewis was really welcoming and…

Lewis was really welcoming and explained everything really well throughout the process of getting my new car. Questions were answered throughly and very attentive. Would definitely be back to the garage in the future!

30 July 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi,

We're thrilled to hear about your positive experience!

It's wonderful to know that Lewis provided such excellent service and made your car buying process smooth and enjoyable.

We appreciate your kind words and look forward to welcoming you back in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Just bought me car from Evans halshaw…

Just bought me car from Evans halshaw Renault Durham the person I was in contact with buying the car Joshua wilkinson was absolutely brilliant explained everything in great detail and reassured me with all the details of the financial side of things would recommend anyone buying from there great place nicely welcomed definitely would go back again.👍

26 July 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi Grahame,

Thank you for taking the time to leave a review.

We're delighted to hear you had a positive experience with Joshua and that you found the process of buying your car straightforward.

We're proud of our team and will pass your feedback on to them.

We hope you enjoy your new car!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service!

We haven't bought a car for over 15 years, so were very unfamiliar with the options and processes. Lewis was wonderfully patient and clear in his explanations. Perfect service. We're very thankful.

21 July 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi Simon,

We're so glad to hear you had a positive experience with Lewis.

We strive to make the car buying process as smooth and enjoyable as possible for all our customers.

Thank you for your kind words!

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Great service from Jake. Knowledgable and quick service

15 July 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi Ashley,

We're delighted to hear about your positive experience. We appreciate your kind words about Jake's service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

i didnt visit the company my car was collected…

i didnt visit the company my car was collected and returned by shaun who was very polite and well dressed a credit to the company

12 July 2024
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Reply from Evans Halshaw - Renault Durham

Hi Mr Simmons,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Good service

Good service

11 July 2024
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Reply from Evans Halshaw - Renault Durham

Hi Peter,

Thank you for choosing Evans Halshaw!

All the best!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Durham dealership

Durham dealership - Lewis: Great experience straight forward no messing very helpful even delivered my used car purchase as I was not part exchanging fantastic service.

23 June 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi Delyse,

Thank you very much for the 5* review!

Lewis values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Piece of mind

Piece of mind

Work getting done to manufacturers standards and parts as well

Great friendly staff

25 June 2024
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Reply from Evans Halshaw - Renault Durham

Hi Kevin,

We always appreciate positive reviews!

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

1st Class Sales Executive Josh Wilkinson.…

Sales Executive Josh Wilkinson made us welcome from the minute we walked in. We told him what we wanted and he came up trumps straight away. He was very knowledgeably with a great sense of humour. Within a few days we picked our car up along with Road Tax, 3 Year Miner Damage Repair Cover, 3 Year Service Plan and 3 Year
Car Care Plan so every was covered for us for the next 3 years. Our whole experience at Evans Halshaw was brilliant due to Josh.

13 June 2024
Unprompted review
Evans Halshaw - Renault Durham logo

Reply from Evans Halshaw - Renault Durham

Hi William,

Thank you so much for your kind words!

We are so happy to hear that Josh was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service from Jake

Great customer service from Jake. Went out of way to help

8 June 2024
Unprompted review
Evans Halshaw - Renault Durham logo

Reply from Evans Halshaw - Renault Durham

Hi Paul,

Jake will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Thank you to Josh from the sales team…

Thank you to Josh from the sales team for providing a nice easy experience on buying a used car. I had a Dacia Duster near the end of its HP agreement and Josh made the process easy to change to a smaller and newer Dacia Sandero Stepway. The process was straightforward and I'm happy with the new car!

31 May 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hello Martin,

Thank you so much for taking the time to review your experience with us.

Josh will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Durham Branch Terrible Experience

Durham Branch.
Really disappointed at the service I received this morning when I went to the Durham branch. After walking into the show room I had to address the sales assistant who was sat at her desk. She replied to my good morning, and then went back to her computer, not offering any help. Another sales assistant then walked past and I had to ask if she worked there and could help me! She seemed surprised to be asked for help. I shared what I was looking for, a few options and told her I wanted to test drive a few cars. Neither of the women were forth coming and when I challenged them saying I’ve just told you I want to test drive a car and neither of you are helping. The second sales assistant advised she had a customer coming in so then asked the first assistant to which she responded with a blank, none responsive look. She said she had a customer coming in, in 40 minutes. I advised I was stood wanting to test drive and buy a car and neither of them were making any effort to help me. They could’ve offered for me to come back later to test drive, to wait etc but nothing they couldn’t have been less helpful if they had tried. I told them I’d go somewhere else to buy a car, which I did today. Wouldnt recommend or even bother going to the garage as it would appear they don’t want to sell cars.

2 June 2024
Unprompted review
Evans Halshaw - Renault Durham logo

Reply from Evans Halshaw - Renault Durham

Hello Caroline,

Thank you for leaving this review.

I am sorry to hear you were not approached when visiting Renault Durham.

We do always recommend our customers to arrange an appointment before visiting so we can ensure a member of our sales team is available and so they can have all the information needed before hand.

I will however ensure that all this feedback is passed over to the relevant leadership team, so they can take this on board.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Smooth, courteous service

Smooth, courteous service. Highly recommend both for car trade-in and purchase.

31 May 2024
Unprompted review
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Reply from Evans Halshaw - Renault Durham

Hi Gerladine,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Everything went smoothly and Josh was great with communication.

30 May 2024
Unprompted review
Evans Halshaw - Renault Durham logo

Reply from Evans Halshaw - Renault Durham

Hi Danielle,

Josh loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

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