Evans Halshaw - Vauxhall Horsforth Reviews 584

TrustScore 4.5 out of 5

4.5

125 Low Lane, Horsforth, LS18 5PX Leeds, GB


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Rated 5 out of 5 stars

Really good customer service. My part exchange was quite complicated (nothing to do with them) but they were very patient and understanding with excellent communication. My new van was fully charged o... See more

Company replied

Rated 5 out of 5 stars

My MOT & Service was completed whilst I waited and the customer waiting area was very pleasant on a very hot day due to the air conditioning. Most of my bill was covered by my Service Agreement and... See more

Company replied

Rated 5 out of 5 stars

Matthew Hopkins dealt with us from the start. From first visit Matthew was welcoming, helpful and honest without pushing for a sale. Our next visit with our Daughter for her first car, Matthew w... See more

Company replied

Rated 1 out of 5 stars

When I purchased a brand new car. I was sold an extended warranty with Pendragon. I specifically asked if the clutch would be covered and was told yes. The salesman even highlighted the section in the... See more

Company replied


Company details

  1. #87 of 100 best companies in Car dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 125 Low Lane, Horsforth, LS18 5PX, Leeds, United Kingdom

  • 0113 258 5577

4.5

Excellent

TrustScore 4.5 out of 5

584 reviews

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4.5

All reviews

(584)

4,999 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All went well friendly staff member

All went well friendly staff member . It took 10 to 15 mins to sort my recall. Very happy.

26 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

My MOT & Service

My MOT & Service was completed whilst I waited and the customer waiting area was very pleasant on a very hot day due to the air conditioning. Most of my bill was covered by my Service Agreement and the additional charges were clearly explained. I was sent a video of my vehicle inspection and my car was washed before being returned to me.

24 June 2026
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Reply from Evans Halshaw - Vauxhall Horsforth

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars

Really good customer service

Really good customer service. My part exchange was quite complicated (nothing to do with them) but they were very patient and understanding with excellent communication. My new van was fully charged on collection and well presented. Will absolutely use them again. Sales manager Mark was top notch.

18 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Mark at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

East to arrange and all done efficiently

East to arrange and all done efficiently

20 June 2026
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Reply from Evans Halshaw - Vauxhall Horsforth

Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!

Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, super helpful and supportive. Matthew was great at making my experience comfortable.

19 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi Stuart,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Mathew did a great job

Mathew did a great job. Process was easy, a couple of issues needed resolving by agreement on the car and he ensured they were done. Very pleasant chap and the car itself is superb. Overall a professional, easy experience

19 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi Venturi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Mathew at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Buy with confidence from Evan’s Halshaw Horsforth

Matthew Hopkins dealt with us from the start. From first visit Matthew was welcoming, helpful and honest without pushing for a sale.

Our next visit with our Daughter for her first car, Matthew was again extremely helpful and professional and walked us through all devices offered giving us the best deal for our needs and budget.

Evan’s Halshaw Horsforth is a brilliant site, spacious, lots of variety of vehicles and the service and sales offered was overall a fantastic experience.

19 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 1 out of 5 stars

Dont buy a warranty from Evans Halshaw

When I purchased a brand new car. I was sold an extended warranty with Pendragon. I specifically asked if the clutch would be covered and was told yes. The salesman even highlighted the section in the paperwork. Started having problems with clutch after 15000 miles. The clutch pedal stays down so you can't change gear. You have to lift it up with your foot. Common fault in Vauxhall vehicles. Made a claim under warranty and they declined the claim. Pendragon won't even speak to you on the phone you have to email. DO NOT PURCHASE A WARRANTY WITH THIS COMPANY. TOTAL WASTE OF MONEY. I know have £2000 bill.

18 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi Kate,

Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Horsforth. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 3 out of 5 stars

Poor communication

Not been informed about the progress, not addressing all the issues without me telling them and finding out later on they hadn't reset the Tyre pressure monitoring system. For a new customer not impressed.

15 June 2026
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Reply from Evans Halshaw - Vauxhall Horsforth

Hello Stephen,

Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.

We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.

This will enable us to address any areas of concern and ensure a better experience for you and others.

Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services

Rated 4 out of 5 stars

The politeness and friendliness of the…

The politeness and friendliness of the lady that I saw was great.

15 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Johnpaul,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Thanks Matt Hopkins

Thanks Matt Hopkins
First class experience!

17 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello,
Matt will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great service from the team at Mathew…

Great service from the team at Mathew halshaw. Especially from Matthew Hopkins who guided us through the process with ease.

14 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Everyone is very friendly and helpful

Everyone is very friendly and helpful. They kept in touch with me about progress with my car and the service was excellent, as always.

15 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Evans Halshaw Vauxhall Horsforth as…

Evans Halshaw Vauxhall Horsforth as just a fantastic team, professional and I wouldn’t go anywhere else
They go above and beyond always !!!

10 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Vanessa,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars

2nd service

Vehicle booked in at 0830 and work started immediately. Completed by 1030.
Very good.

4 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Darren,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great reception

Great reception, fast turn around, job done.

1 June 2026
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Reply from Evans Halshaw - Vauxhall Horsforth

Hello Jeremy,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

I was there for a service on my car and…

I was there for a service on my car and was looked after very well x had to wait for my car and plenty of refreshments while I waited x

26 May 2026
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Reply from Evans Halshaw - Vauxhall Horsforth

Hello Lindsey,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Sajida,
We appreciate you leaving us a review - thank you!
Have a nice day!

Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Always helpful

As always, Debbie was extremely helpful and answered all my queries.

17 May 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Lynda,
Thanks for sharing your recent experience!
It sounds like Debbie has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services

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