Evans Halshaw - Vauxhall Horsforth Reviews 

618
TrustScore 4.5 out of 5

4.5

125 Low Lane, Horsforth, LS18 5PX Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

After 3 years with a difficult finance car, Anthony and Kristian at Evans Halshaw really helped me out, found me the perfect family car with a fantastic deal. Will definitely recommend to others to us... See more

Company replied

Rated 1 out of 5 stars

Another very disappointing experience with Evans Halshaw Horsforth and also had a bad experience with evans halshaw grimsby, in Horsforth we went in and firstly no one wanted to serve us initially. No... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Junaid and Krystian, they answered all my questions and helped me with a steady easy process. My wife absolutely loved the car. Would highly recommend buying a car from either o... See more

Company replied

Rated 5 out of 5 stars

Wouldn’t take my car anywhere else , the team are amazing , work is carried out to a very high standard , always on time , service desk team are amazing nothing is ever too much trouble , 10/10 servic... See more

Company replied


Company details

  1. #80 of 90 best companies in Car dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 125 Low Lane, Horsforth, LS18 5PX, Leeds, United Kingdom

  • 0113 258 5577

4.5

Excellent

TrustScore 4.5 out of 5

618 reviews

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4.5

All reviews

(618)

5,467 reviews in the last 12 months

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Rated 2 out of 5 stars

After buying a 24 plate Defender from…

After buying a 24 plate Defender from these people , i would not buy from this company again.
Points i raised for them to remidy , before i collected the car.
Tyre with low pressure
wiper blades faulty
dint in side of car
only one key
None of these were done, i ended up having two new tyres and putting all the problems right at my cost .
Its a big company that acts like a back street dealer .
Be very wary if you buy here .

3 April 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Dear Maria,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.

Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great experience from beginning to end

Great experience from beginning to end. Very easy to deal with and friendly service. No pressure selling at all. Highly recommend Matthew Hopkins

25 July 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars

Excellent and reliable service

Pleasant, welcoming reception staff. Another MOT and service completed efficiently.

22 July 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Thank you Matt for your great service

21 July 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Kathryn,
Thanks for sharing your recent experience!
It sounds like Matt has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Ihsaan was great

Ihsaan made us feel very relaxed and made the process of buying a new car very easy. He was helpful and knowledgable when we had questions and was very respectful. I would buy another car from here due to how he made me and my partner feel relaxed and the whole process very easy

19 July 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello, Tom,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Really friendly and helpful colleagues …

Really friendly and helpful colleagues explained the results of the service and any work that might be needed in the future, would definitely recommend 👍

17 July 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Robert,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 1 out of 5 stars

Poor Customer Service

I made an enquiry on line to Evans Halshaw Vauxhall Horsforth regarding a BMW X3 and Mark was quick to call me and discuss the car. All appeared good, I asked for a video, as I was travelling a long distance, and asked what I needed to do to reserve the car and arrange a viewing. Mark said he would get one of his team to send me a video and we could then discuss when I could come up to see the car as it was yet to go through their preparation. The video was sent and I immediately called Mark but was told he was busy and would call me back. No call back so I called again and was told by Ken that the car was being seen by someone else and that it was reserved. I checked on line and the car was still available so reserved it myself and received a confirmation email that that the car would be held for me. Mark did call back later in the afternoon and told me that the car has been sold. This was terrible customer service and a total lack of transparency. I offered in the initial phone call with Mark to reserve the car but was advised to look at the video and then discuss when to view. In the meantime, he had sold it to someone else. I'm old school, my word is my bond. I trusted Mark and that was my mistake, please be aware.

17 July 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi Dave,

Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com? They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Vauxhall 👍

Vauxhall service 👍

16 July 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Michael,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Smooth and painless

Smooth and painless, Matt Hopkins is the man !!!!

17 July 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Sean,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Very helpful and please man servicing…

Very helpful and pleasant man servicing my car

10 July 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Joanne,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Susan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars

Great experience

Great experience! Great service from Matthew Hopkins

4 July 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello Lauren,
Matthew will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

All went well friendly staff member

All went well friendly staff member . It took 10 to 15 mins to sort my recall. Very happy.

26 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

My MOT & Service

My MOT & Service was completed whilst I waited and the customer waiting area was very pleasant on a very hot day due to the air conditioning. Most of my bill was covered by my Service Agreement and the additional charges were clearly explained. I was sent a video of my vehicle inspection and my car was washed before being returned to me.

24 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars

Really good customer service

Really good customer service. My part exchange was quite complicated (nothing to do with them) but they were very patient and understanding with excellent communication. My new van was fully charged on collection and well presented. Will absolutely use them again. Sales manager Mark was top notch.

18 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Mark at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

East to arrange and all done efficiently

East to arrange and all done efficiently

20 June 2026
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!

Evans Halshaw Vauxhall Horsforth Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, super helpful and supportive. Matthew was great at making my experience comfortable.

19 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi Stuart,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Mathew did a great job

Mathew did a great job. Process was easy, a couple of issues needed resolving by agreement on the car and he ensured they were done. Very pleasant chap and the car itself is superb. Overall a professional, easy experience

19 June 2026
Unprompted review
Evans Halshaw - Vauxhall Horsforth logo

Reply from Evans Halshaw - Vauxhall Horsforth

Hi Venturi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Mathew at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

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