Evans Halshaw - Vauxhall Middlesbrough Reviews 

560
TrustScore 4.5 out of 5

4.6

Cambridge Road, Cargo Fleet, TS3 8AG Middlesbrough, GB


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Rated 4 out of 5 stars

I bought a 3 year old car from Evan’s Halshaw Vauxhall Middlesbrough, the experience at the start was friendly and was given a coffee straight away. Our salesman was Arnold, a young and very polite y... See more

Company replied

Rated 5 out of 5 stars

Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more

Company replied

Rated 1 out of 5 stars

Horrendous service would defiently not recommend to anyone to use the garage. Advised that fault would be fixed with no cost, total lack of transparency from staff who kept changing the story trying... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure using Evans Halshaw Middlesborough for my car servicing. Angela Gardner always goes above and beyond in getting my car booked in at a date and time that suits me. I do a lot of miles... See more

Company replied


Company details

  1. #80 of 90 best companies in Car dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Cambridge Road, Cargo Fleet, TS3 8AG, Middlesbrough, United Kingdom

  • 01642 253666

4.6

Excellent

TrustScore 4.5 out of 5

560 reviews

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4.6

All reviews

(560)

5,467 reviews in the last 12 months

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Rated 4 out of 5 stars

I bought a 3 year old car from Evan’s…

I bought a 3 year old car from Evan’s Halshaw Vauxhall Middlesbrough, the experience at the start was friendly and was given a coffee straight away. Our salesman was Arnold, a young and very polite young man who could answer all our questions professionally. We where than handed over to the finance manager even though we didn’t require any finance?. The finance manager then gave us the hard sell, trying to convince us to take out a 3 year warranty. We stated straight away we did not want a 3 year warranty as we have family who will do any repairs we need. The pressure put on my 65 year old brother to take out cover on these items was desperation from the finance manager, we then had to sit through him trying to get my brother to change his mind using suggestions like, I would not let my mother drive out of here without a full warranty! surely if I say NO it should mean NO. Besides that tense 15 minutes where we made it clear we don’t want the warranty, the service from Arnold was exceptional.
Regards John.

10 August 2026
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi,
 
Thank you for taking the time to leave us a review and for recognising our team’s efforts. We will ensure your feedback is shared with Evans Halshaw Vauxhall Middlesbrough.
 
We would like to understand what would have made your experience five-star so we can continue improving our service.
 
Please do not hesitate to contact our Customer Services team via
help@evanshalshaw.com if we can assist further.
 
Thank you
Evans Halshaw Vauxhall Middlesbrough – Customer Services

Rated 5 out of 5 stars

There ability to keep me informed…

There ability to keep me informed during the service and the video health check gives peace of mind

10 August 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Ian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Arnold

Arnold, the sales person

11 August 2026
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Julie,
Arnold will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Very friendly service as always Angela…

Very friendly service as always Angela was very helpful and remembered me by name which I think makes it such a personal experience

10 August 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Julie,
Thanks for sharing your recent experience!
It sounds like Angela has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

customer care by staff very good

customer care by staff very good, prior during and post service of the car. congratulations

10 August 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Peter,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Was looked after very well,and very friendly and caring cleaned good service

Great experience, overall friendly service, car was cleaned, friendly staff

1 July 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, kept updated

30 July 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Emma,
 
Thank you for your positive review.
 
The team at Evans Halshaw Vauxhall Middlesbrough are always happy to help!
 
Have a great day!  
EvansHalshaw Vauxhall Middlesbrough – Customer Services

Rated 5 out of 5 stars

Amazing customer services

Amazing customer services

28 July 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 1 out of 5 stars

please contact our help line ??

please contact our help line ??

you get contacted and zero happens
complete jokers.. do not buy off these lot.

16 April 2026
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Dear John,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Vauxhall Middlesbrough. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.

Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

5 star+ customer service

Excellent service. Very professional. Kept me updated on progress. 5star+ customer service. Highly recommend!

26 July 2025
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Deborah,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Will be back

Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to complete due to a tight valeting turn around before I went on holiday. When I rang to arrange a deposit refund Ahmed was very helpful too. Upon return I shall happily continue finding the right car via Arnold M.

21 July 2026
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Stephen,
Thanks for sharing your recent experience!
It sounds like Arnold has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

A very organised service dept

A very organised service dept. Very professionally dealt with by Angela. Kept up to date with all aspects of the service done on my car

21 July 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Stevie,
Angela will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Always a pleasure to be in contact with…

Always a pleasure to be in contact with the Service desk staff , whether face to face or on the Telephone

15 July 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Dennis,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Angela was easy to communicate with and…

Angela was easy to communicate with and kept us informed of all works to be carried out .Told us about easy payments if we wanted and was extremly helpful

10 July 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello,Susan
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

The Customer Service experience was excellent.

The Customer Service experience was top-notch. The staff were friendly and efficient and my service visit was smooth and without hitch.

6 July 2026
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Colin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

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