Had a great experience buying a pre-reg June 2024 Vauxhall Vivaro Prime L1 2.0 litre Diesel for our window cleaning business. Went to view van on Monday afternoon at Evans Halshaw Shiremoor and drov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our car was collected from our home for its annual service and MOT. Leanne from Evans Halshaw at Shiremoor arranged everything and kept us updated. She also set up a service plan for us. During the af... See more
Company replied
Sales lady pleasant and friendly, although does not return calls or replies to emails. Collected 1 year old car today, not valeted internally to a good standard; once drove home had to give it a good... See more
Company replied
Efficient, friendly, helpful staff. Recall arranged easily n with speed. Although received a different courtesy car as previously been informed, car replacement easy to drive n a new experience for me... See more
Company replied
Company details
- #81 of 90 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
New York Road, Shiremoor, NE27 0TS, Newcastle upon Tyne, United Kingdom
- 0191 259 7200
4.5
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rachel
We initially purchased a car at the end of January 2026 and dealt with Rachel who was absolutely fantastic from start to finish and with after sales. Based on this we decided to deal directly with Rachel at Shiremoor again for a second car and have to say we were met with the same warm and attentive personality and nothing was too much bother at all despite us feeling like we were asking too many questions. This dealership is over 100 miles away from home and we do have dealerships that are closer, however, due to how professional Rachel is, we will always come back to this dealer and Rachel. Anyone reading this and looking for a car, you won't go far wrong and will be well looked after.
30 May 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi Alyn,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Rachel at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Very helpful and friendly staff.
27 May 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Anthony,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Sarah.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Service problems
I received a phone call to tell me my car was ready at 5.30pm 30 minutes before the garage closed giving me no time to retrieve my car at that time because of heavy traffic. I did explain earlier in the day that I needed my vehicle because of othe commitments.
12 May 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Steve.
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
4stars
Car has always been delt with ok. I was disappointed not to be able to have my car picked up this year. I’ve had a pickup for at least the past 5 years. That’s why I knocked a star off.
12 May 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello.
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Vauxhall Shiremoor Customer Services
Friendly staff
They have always been friendly and helpful, each time l have had to take car to garage.
11 May 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Michael.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Excellent customer service.
1 May 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Steven,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
booked the car in dropped it off nice…
booked the car in dropped it off nice staff there very helpful picked the car up the same day no problem great!
28 April 2026
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Zero stars not available
Zero stars not available, new car with 3700 miles on it delivered with 4 brands of tyres on it, 2 budget, not happy, management not interested, told me not to drive the car I just paid for, AVOID AVOID AVOID
27 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Beware of hidden charges
I booked in my 2 year old Citroen for a full service at £185 quoted on line. Later I was called advising that it will actually be £255 for a full 'Citroen' service using genuine parts which I reluctantly agreed to after concerns regarding warranty.
On the day of my appointment I took the car in and was called later that day to inform my that it needed a scheduled brake fluid change which was another £80. This should be included in the full service, it is changed every 2 years and is not something they discover once the car is with them. Basically they are hiding the full cost of the service.
15 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi Phil,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Had my car in for service and mot
Had my car in for service and mot
Everything was done with care and the girls on the desk kept me in the loop
14 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Michael,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
James
James was lovely and did everything he could to get my car fixed and back to me. Thank you.
10 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hi Terry,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with James at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Helpful and freindly
8 April 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Kevin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Helpful as always
Helpful as always
As per when my car was in for it's service, I found the staff to be helpful and courteous at all times. I was in a few weeks ago and the mobility team were also very friendly and brilliant to deal with.
27 March 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
bought a new car and part ex my old one…
bought a new car and part ex my old one in . spoke to carl dunn who gave excellent service and great comms all the way through the buying and selling process very pleased with whole process . Need used car go to evans halshaw shiremoor .
19 March 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Gavin,
Carl will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Carl Dunn car salesperson was…
Carl Dunn car salesperson was absolutely fantastic. He was approachable, he listened and gave great advice to buying a car. With Carl’s knowledge and expertise, I found the perfect car to fit my needs. Carl was amazing throughout the process and explained everything in a clear professional manner. Thank you Carl for all your help and support buying my new car
9 March 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Kimberley,
Carl will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Shiremoor Customer Services
Easy to book a date for service & MOT.
Easy to book a date for service & MOT. Good video from mechanic explaining various points of service. Staff kept me well informed & completed within timeframe.
2 March 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Shiremoor
Hello Ian,
We appreciate you leaving us a review - thank you!
Have a nice day!
EvansHalshaw Vauxhall Shiremoor Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.