Bourne Leisure Centre hosted my daughter's birthday pool party today. Sam and the team went above and beyond to ensure that the party was a success by offering to keep food cool, added extra chairs an... See more
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Instructor never asked if anybody had any injuries. I laid on the floor for around 15 to 20 mins as unable to sit up extra due to a lower back injury.
Company replied
My child has been enrolled in Stage 1 swimming lessons for nearly 11 months and is still nowhere near passing. Despite repeated feedback that she was “close to passing,” her progress has effective... See more
Great value for money. All staff without exception are friendly, helpful and encouraging. Fitness classes are excellent - the instructors challenge you without making you feel under pressure. My fitne... See more
Company replied
Company details
Written by the company
We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
Contact info
Park Road, PO10 8PG, Southbourne, Chichester, United Kingdom
- 01243 376101
2.4
Poor
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 1 week
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Avoid Swim School at Bourne Leisure Centre
My child has been enrolled in Stage 1 swimming lessons for nearly 11 months and is still nowhere near passing. Despite repeated feedback that she was “close to passing,” her progress has effectively stalled for months.
The lessons follow a rigid 10-week structure, but there has been no meaningful intervention or targeted support to address persistent barriers, such as reluctance to submerge her face or maintain proper body position. Communication has been inconsistent, and advice for home practice has been vague and insufficient.
Even additional sessions, such as summer crash courses, have not resulted in measurable improvement. Overall, the programme has not provided the structured, effective teaching or value we expected, and we are extremely disappointed with the lack of progress after almost a year.
15 March 2026
Unprompted review
AVOID AVOID AVOID
Company didn’t cancel both mine and my partners memberships. They wouldn’t even help over the phone and I was still charged for 1 account.
Staff are unhelpful and unprofessional.
Please avoid this place, there are much better much more professional gyms in the area
10 September 2025
Unprompted review
Great pool party
Bourne Leisure Centre hosted my daughter's birthday pool party today. Sam and the team went above and beyond to ensure that the party was a success by offering to keep food cool, added extra chairs and tables and confirmed what my daughter wanted. Sam gave the kids a safety reminder before they got in the pool and everyone had a great time. All the staff kept checking in with me, was lovely to be able to take pictures on poolside and do a group photo that my daughter really wanted. Thank you for a great day
15 June 2024
Unprompted review
Class this have loads of fun with the dad👍👍
Class this have loads of fun with the dad 👍👍
18 February 2024
Unprompted review
Reply from Everyone Active - Bourne Leisure Centre
We love that you are having fun when you visit us we couldn't ask for anything more. Thank you!
Instructor never asked if anybody had…
Instructor never asked if anybody had any injuries. I laid on the floor for around 15 to 20 mins as unable to sit up extra due to a lower back injury.
17 October 2023
Unprompted review
Reply from Everyone Active - Bourne Leisure Centre
Thank you for bringing this to our attention. We apologise for any negative experience you may have had in our classes. Please be assured that we have taken note of your concern and have escalated it to the relevant parties. They will thoroughly investigate the matter and take appropriate measures to prevent similar occurrences in the future.
I really hate when you have to leave a…
I really hate when you have to leave a public bad review in the hope to get a response from a company. After calling and emailing several times about a swimming session we were unable to get to as our car had broken down I feel highly dissatisfied by the lack of response by management. I explained to the reception that I would be able to provide proof of the car being recovered and taken to the garage. I really don’t think that all circumstances are the same for cancelling and the lack of option to pay on entry means that your company gets to keep payment for a unused service when an unforeseen event occurs.
21 February 2023
Unprompted review
Reply from Everyone Active - Bourne Leisure Centre
I am sorry to hear of your experiences with our cancellation policy and that you had to deal with the stress of having your car brake down, coupled with the disappointment of a missed swimming session. We do feel it is important to have a consequence in place to stop people taking advantage and preventing others from being able to attend the classes and swim session as such we do have to have a policy in place, however you should always be able to speak to the front of house team if there are mitigating circumstances and they will do their best to support you. I have passed this onto the appropriate parties for further investigation.
Very happy overall good swimming pool…
Very happy overall good swimming pool and good gym 👍👍👍👍
3 August 2022
Unprompted review
Reply from Everyone Active - Bourne Leisure Centre
It is lovely to hear you enjoy the facilities at Bourne and we appreciate you taking the time to review.
Fantastic gym!
Great value for money. All staff without exception are friendly, helpful and encouraging. Fitness classes are excellent - the instructors challenge you without making you feel under pressure. My fitness has really improved since attending this gym.
2 August 2022
Unprompted review
Reply from Everyone Active - Bourne Leisure Centre
Thank you for taking the time to write such encourage words it is excellent to know that you have been flourishing and achieving your goals. Your kind words about our staff are gratefully received and we hope you continue to be challenged and reach even further in your fitness journey.
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