Everyone Active Reviews 

I joined Graves Health and Sports Centre in Sheffield last month but cancelled almost immediately due to awful customer service and the fear of being locked into a contract.

After raising a formal complaint, the Deputy Manager arranged a meeting that went well. Based on that discussion, I decided to give them another chance and decided to return. The Deputy Manager explicitly instructed the Sales Manager to look into reinstating my cancelled membership. That is where the competence ended.

Instead of supporting a returned customer, the Sales Manager completely ignored my friend and I whilst we were sat waiting for him for 20 minutes not knowing what was happening, meanwhile, he began serving other customers who had arrived after us. Whilst there was a member of staff sat on reception doing nothing.

When we finally approached the Sales Manager, he said he didn't know we was waiting and promised to contact me once he'd looked into my membership for me. It has now been one full week with ZERO communication, and my membership still remains completely inactive.

I have since escalated this to the Managing Director who supposedly passed it onto the relevant manager, yet I am still being left in limbo with absolutely no resolution. Both the Deputy Manager and the Managing Director are fully aware I have a disability and type 2 diabetes, leaving a customer with chronic health conditions in a state of stressful, unprofessional silent treatment is completely unacceptable.

If this matter is not resolved and I do not get my membership reinstated soon then I will be taking my case directly to the Sheffield City Council, and I will escalate it even further through regulatory channels if necessary.

Since Everyone Active took over Graves Health and Sports Centre on 1st September, the management and communication have been a disaster.

Under the old system, my child was 3/4 way through his current level. Following the takeover, his data was completely wiped and transferred to the beginning. I understand that there are different scoring systems and spoke to the swim manager about this at the start of September. I was promised this would be dealt with over the next few weeks but that hasn’t happened. My child is deeply upset. He shouldn’t have to be reassess for skills he has already passed, and we shouldn’t be paying full price for this broken service.

While the swimming teachers themselves are fantastic, the customer service is non-existent. The formal complaint I logged on 24th September still hasn’t been acknowledged, let alone resolved.

Useless company - a certain regional contract manager is disrespectful, overly demanding and does nothing but lie.

Avoid this place.

Great personal trainer's

Superb coffee, lovely friendly staff. Would recommend. Marina & Lucia super helpful

I cancelled my membership in May, due to health issues before the 2 week cool-off period. Communication has been poor. Over 2 weeks ago I sent them the original emails as they requested and still I have had no reply. I think they are hoping I will forget, but as I am not working at present money is very tight. I cant comment on the gym itself as I never did a session there at Hartham.

Both my children have swimming lessons at Blackbrook and all the instructors are absolutely brilliant. Would highly recommend for anyone looking for high-quality swimming lessons for their children.

App continually crashes at night, cannot view classes. Just a pretty shit experience.

⭐⭐⭐⭐⭐

Really friendly, welcoming gym. The staff are lovely and it has a great atmosphere — none of the pretentious “gym bro” feeling you can sometimes get elsewhere. Everyone is friendly and just gets on with their own workout.

They have all the equipment you need for a good workout, and the gym is well maintained. Really happy I joined Wisewood Gym and would definitely recommend it!

Great meeting with Rebecca. Polite and helpful with my induction and with the paperwork.

I’m a member of Paddington club. Vast variety of the classes, great, clean, modern and well maintained facilities, nice staff at the reception. Great tennis courts. The only problem is no waiting list for the activities.

Excellent gym and NHS hub. Pool clean, not too warm and since restrictions on booking numbers not crowded for lane swimming. Good parking and helpful reception staff.

Fitness class was great, welcoming and inclusive of all abilities.
Swimming pool is freezing 🥶 thought.

Very disappointing experience with the customer service at Hucknall Everyone Active Leisure Centre.

I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.

Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.

I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.

Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.

I go 3 times a week swimming and going to start in the gym very soon. There is so much to do,friendly staff,nice coffee area,something for all age groups
Why didn't I start sooner ❤️

Been coming to the Hemel Hempstead centre for a few years, and it has never disappointed me! Facilities are clean, staff are very friendly, and there are a wide range of activities you can do. Also, I have beento several gyms before, and the gym in the Hemel Hempstead centre is undoubtedly the best!

Takeover at Graves Leisure Site.
New membership is expensive unless you are on benefits or a carer. Have a Sheffield Saver Card which was transferred over like all other existing memberships, then withdrawn without notice even though not expired and still showing as active on my account. Emailed several times and no one can give a full explanation, 'just the management has take the decision......'
Can't talk to a specific person who knows any answers. Poor customer service

A great swimming facility for Norton and Malton area - staff friendly and helpful.

It's a great place to go, it's my happy place, staff are friendly and professional in their job, place is clean and plenty to do 🌟🌟🌟🌟🌟

This is a great sports centre. The staff there are very friendly and helpful. The renovations to the gym and health centre are a complete transformation. Good value for money.