Their product is extremely unreliable. My interface unit broke every 3 or so years and you have to pay hundreds to get that repaired. Also they don't have any emergency services so if your unit brokes... See more
Company replied
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As soon as I reported my problem I had an engineer contact me within an hour. He came & faced many problems trying to fix my boiler but didn’t leave till it was done. Such a lovely engineer & super fr... See more
Company replied
Absolutely terrible - avoid at all costs, overpriced and inconsistent service, bizarre billing, wrongly installed equipment, we are moving out after 6 months due to constant issues. (in E17)
Company replied
Yunus was professional and so knowledgeable. As someone who doesn’t know absolutely anything about heating, he explained everything really well, answered any questions I had and did a fantastic job so... See more
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Company details
Written by the company
Evinox Energy, founded in 2002, has built a strong reputation for its innovative approach to heat interface units (HIUs) and smart energy monitoring systems, playing a key role in the UK’s transition to low-carbon heating solutions. In 2023, Evinox Energy merged with Minibems, a company known for its advanced digital platform for optimising the performance of heat networks. Minibems was founded with the goal of improving the efficiency and management of heat networks through real-time control and remote management software technology. The merger of Evinox Energy and Minibems combined Evinox’ expertise in hardware and system design with Minibems’ cutting-edge digital controls and data analytics. This strategic partnership aims to create a more integrated and efficient solution for managing communal and district heating systems, enhancing the value provided to clients and supporting the UK’s goals for net zero heating. Evinox has over 20-years experience with thousands of installations across the UK, including prestigious developments such as Battersea Power Station and City Island, Canary Wharf.
Contact info
Evinox UK Ltd, Unit 37, KT9 2NY, Chessington, United Kingdom
- 01372722277
- modusat@evinox.co.uk
- www.evinoxenergy.co.uk
3.3
Average
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Very poor customer service
Very poor customer service I called up following 6 hot water outages and was told that I had to email them, I have asked the number for someone that can help i.e. a manager and told again I had to email them. Round and round it goes. If you have the choice don't use them. Still haven't revived a call back.
11 August 2017
Unprompted review
Poor communication, average customer relation service
They are the only provider for communal heating my flat is connected to, so i am constrained to them.
Really poor communication when about meter readings. I asked them many times to take an appointment before sending their meter readings contractors, but they still keep leaving leaflets in by post box saying they did not find me home, thus they keep ESTIMATING my energy consumption.
The website is flaky, as i provided manual reading many times but they never received/took it in consideration. Sometimes takes a long time to have them answer emails.
Not a terrible experience, but since people is constrained to their service (as they don't have other choices) seem they don't care much about the quality of the service they provide.
I hope this will change in the future.
11 March 2017
Unprompted review
unprofessional and unhelpful
I'm paying fees to train two of your engineers on site
Apparently, this company engineer have no clue about how to fix their own boilers. Visit 3 times, still haven't fix it.
7 December 2016
Unprompted review
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