Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
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Company details
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from eVoice
Hello Phil - Thank you for your feedback. We want you to know that the issue has been escalated to our development team, who are actively working on a solution.
We truly appreciate your patience as we work through this. Please rest assured that resolving the issue is a top priority, and we’ll keep you updated as soon as there’s a fix in place.
We truly appreciate your patience and understanding while we work to get things back on track.
Still missing calls and voicemails app…
Still missing calls and voicemails app isn’t responding right
29 August 2025
Reply from eVoice
Hello All - Thank you for taking the time to share your review. After reviewing your account, we understand you've been experiencing issues with your inbound calls, and we’d like to assist.
Please check your inbox for an email referencing ticket 1358515. When replying, kindly include the best time for a phone call so we can troubleshoot the issue with you directly.
We look forward to resolving this with you.
great customer service helping rectify…
great customer service helping rectify an issue we had with our service.
28 August 2025
Reply from eVoice
Hi Code - Thank you for the great feedback! We're glad to hear you had a great experience. Providing great service is always our priority.
From simple to complicated
I used to be able to rotate users of the program to accept phone calls. It was one of two mouse clicks and it was done. No longer easy to use. Now it's a bunch of windows that open and now there is an extra charge for additional users. I would not recommend this program to anyone. I am looking for alternative programs.
2 September 2025
Reply from eVoice
Hello David - Your feedback is important to us, and we want you to have the ideal user experience. We understand how frustrating it can be when things don’t work as expected. Our product team is aware of the multi-login feature request and is actively working on updating the app to include this with the new interface. Your feedback has been shared with them to help prioritize this functionality.
Used minimally but everything worked as…
Used minimally but everything worked as designed for the 13 years I used the service. Downside was the outrageous $40/line fee for porting numbers away from eVoice...left a sour taste after 13 good years.
25 August 2025
Reply from eVoice
Hi Pete - Thank you for being with us for 13 years, we truly appreciate your long time support and are glad to hear the service met your needs during that time.
We’re sorry to hear that the port out fee left a negative impression at the end of your experience. While the fee is in place to cover the administrative costs associated with number transfers, we understand how it can be frustrating, especially after so many years of loyal use. Your feedback has been shared with our team for review.
Wishing you all the best, and thank you again for the many years with eVoice.
Reply from eVoice
Hi Ronnie Shahnewaz - We're happy to hear you're enjoying the service-that's exactly what we aim for! Thanks for taking the time to share your experience.
Reply from eVoice
Hello PRIUATE TRUST - Thank you for the great feedback! We're happy to know you're satisfied with both the service and our response time. Please don't hesitate to reach out should you ever need assistance!
Reply from eVoice
Hello Gold star Appliance repair - Thank you for your feedback. We’re sorry to hear you’ve been experiencing issues with your account. Our team is actively working on resolving this for you and improving overall performance.
We truly appreciate your patience as we work through these improvements, and we’re committed to getting things running smoothly.
Reply from eVoice
Hello Adewale - Thank you for the kind words! We're glad to hear you’re happy with the service and our response times. If there’s ever anything you need, we’re always here to help!
I like the fact that I have a phone…
I like the fact that I have a phone with it’s a bit much that I had to fill out a form just to be able to text people on the phone line. I don’t know anywhere else that does that. It just seems like a lot. I love to be able to just purchase the service and Phone calling and texting come with.
28 August 2025
Reply from eVoice
Hello info@bossbabeblog.com - Thank you for your review and for continuing to work through your 10DLC registration. We understand that meeting all the requirements can be a new and sometimes challenging process. We reviewed your previous support tickets and saw that you've been actively working with our team. Once everything is completed, you’ll be one step closer to getting approved.
The representative was outstanding. The service is awesome! -NYWWG
The representative was outstanding. Your service is the best! We already suggested your company to another company and they moved forward and did business with your company.
24 August 2025
Reply from eVoice
Hello New York Worldwide GroupR - Thank you for the great feedback! We're glad to hear you had a positive experience and truly appreciate the referral; it means a lot that you’d recommend us. We hope you continue enjoying the service as we work to deliver even more exceptional features.
Company has done nothing to make…
Company has done nothing to make improvements to their app for many years after many request. They finally release an updated app after much anticipation, but what a flop. It’s actually worst than the original. Less functions, less options, have to log out and back in to use a different company phone #.
27 August 2025
Reply from eVoice
Hello Steve - Thank you for your review. As mentioned in our email, we want to make sure you're getting the best experience possible. Our product team is aware of the multi-login feature request and is actively working on updating the app to include this with the new interface. Your feedback has been shared with them to help prioritize this functionality.
Horrible
I've been trying to get my 10DLC for my phone numbers for almost 6 months or more and they have made it extremely difficult. I'm constantly getting denied. They haven't given any solutions. No callbacks. No email responses. You're just left on your own.
21 August 2025
Reply from eVoice
Hello Elton - Thank you for your review and for continuing to work on your 10DLC registration application. We know that setting up all the requirements is a new challenge for many of our customers. We did review past tickets and see you were working with our team, and we're glad you were able to connect with us today on the required information to update on your website. Once you have completed this, you will be one step closer to being approved.
Reply from eVoice
Hello customer - Thanks so much for the awesome review! We're really glad you had a great experience. We're always available if you need us!
Job completed
The problem was addressed and solved. The company takes care of business for it's clients. I recommend them highly.
15 August 2025
Reply from eVoice
Hello Icon Parking Guest - We appreciate the review, recommendation, and the positive comments about our company!
great customer service
30 July 2025
Reply from eVoice
Hello OSS - Thank you for the review and for letting us know that we met your expectations for customer support!
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Mr. Orlando
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Mr. Orlando – EVoice Agent
Reference #: 1337052
I would like to take a moment to personally recognize and commend Mr. Orlando, an outstanding representative from the EVoice team, for his professionalism, patience, and genuine commitment to resolving our urgent account issues.
After experiencing ongoing technical problems and unresponsive customer service from previous agents, Mr. Orlando was a breath of fresh air. He not only listened attentively but took clear ownership of the situation, walking us through every step to address and begin resolving the issues that had been plaguing our business operations for weeks.
His respectful demeanor, follow-through, and clear communication were exactly what excellent customer service should look like. Because of Mr. Orlando, we now feel confident that our concerns are finally being handled with care and urgency.
We hope EVoice recognizes Mr. Orlando’s exceptional service and ensures more team members mirror his approach. He turned a very negative experience into a hopeful one.
Thank you again, Orlando — keep up the great work!
Sincerely,
Ms. Robinson, LaRonda C.
The Robinson Group Inc.
25 July 2025
Unprompted review
Reply from eVoice
Hello Ms. Robinson - Thank you for the glowing review regarding the support, assistance, and professionalism provided by Orlando during your time of need! Orlando has a passion for going above and beyond to ensure our customers' needs are met. Positive reviews such as yours are shared with all support team members to demonstrate the impact of outstanding customer service.
Reply from eVoice
Courage Ehimwonzee - Your appreciation for the support received means a lot! Thank you for your review. We will be here should you need us again in the future!
My agent was very helpful!!
16 July 2025
Reply from eVoice
Sheri - Thank you for taking the time to write your review and share you feedback! We will make sure the support team member who assisted you reads your comments as well.
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