Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
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Company details
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was helped with my billing and…
I was helped with my billing and service in a quick and professional w.
6 July 2025
Reply from eVoice
Jermaine, we're very happy to read your review and are pleased our support team met your expectations!
Great customer service!
4 July 2025
Reply from eVoice
Hello Marion - Our leadership team always enjoys reading reviews such as the one you wrote! We'll ensure that the support team member who assisted you is aware of the impact they had on your service experience. Thank you for choosing eVoice!
Real Efficient and user friendly!
9 July 2025
Reply from eVoice
Hello Adrienne - We appreciate the 5-star review and the positive comments regarding our eVoice service!
Reply from eVoice
Vernon - Thank you for taking the time to leave your review. Upon reviewing your email communication, we understand that you were experiencing issues with calls forwarded to your mobile device, and we want to help. We attempted to contact you via phone several times, but were unsuccessful. Please review your emails and look for ticket number 1332843. When you reply to the email, please let us know the best time to connect so that we may troubleshoot the issues with you by phone.
I sent them 2 attachments to upload and…
I sent them 2 attachments to upload and they only did one
4 July 2025
Reply from eVoice
Hello ckmhead - Thank you for the review and letting us know where we fell short. We apologize that we didn't upload both audio clips simultaneously. Our support team member has accessed your account, and the missing audio file has now been successfully uploaded. Once again, we apologize for the oversight, and we appreciate your patience.
Reply from eVoice
Hello JJ - Your positive feedback means a lot to our company and customer service team. Our goal is to provide a best-in-class customer experience, and we're happy to read that your support experience was just that. Thank you for choosing eVoice!
They didn't do anything to resolve the…
They didn't do anything to resolve the issue with the caller id
9 July 2025
Reply from eVoice
Hello Timothy - We understand your frustration regarding the caller ID display for your new number. Unfortunately, virtual phone service providers are currently unable to update or request toll-free caller ID changes. The original carrier may update the caller ID in the future, but we cannot guarantee when this will occur. As per our email, we can assist you in finding an alternative number that suits your business needs.
All question's were answered by gal …
All question's were answered by gal change done to acct It was a great transactions
29 June 2025
Reply from eVoice
Hello Robert - Thank you for sharing your feedback and for the 5-star review! We're glad Stacey was able to answer all of your questions and assist you in making changes that work best for your organization.
Working in minutes
6 July 2025
Reply from eVoice
Hello Ivo - Thank you for leaving your review! Helping our customers use their phone system is our passion!
Great customer service!
The Tech assisting me knew exactly what the issue was and guided me to fix immediately.
5 July 2025
Reply from eVoice
Hello Rodney - Thank you for the 5-star review! It's great to hear we were able to identify your issue and resolve it quickly!
I have been trying to cancel this…
I have been trying to cancel this service and you keep charging!
6 July 2025
Reply from eVoice
Hello Bonnie, we see that your cancellation request was received via email on June 30th; however, there were also questions related to account access, which resulted in additional communications. We can confirm that a new billing charge occurred on July 7th. We will ensure that you are credited for the latest charge and that your account cancellation is completed today. We apologize for the delay, and we will follow up with a confirmation email later today. Your feedback will be used to improve our customer follow-up practices.
Great service
28 June 2025
Reply from eVoice
Hello Monica - We're glad your service experience was a great one! Thank you for choosing eVoice!
as a representative helped me through…
as a representative helped me through the process of me losing my debit card to extend my until my debit card. My new debit card was returned to me to pay on my account.
29 June 2025
Reply from eVoice
Hello Arthur - Nothing is more frustrating than losing a debit card! We're glad our team was able to update your new debit card for you, ensuring no lapse in billing. Thank you for choosing eVoice and for taking the time to leave a positive review!
Conversation started off a bit…
Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the fax and added secure call recording. My call could have better. None the less one of my goals was accomplished.
28 June 2025
Reply from eVoice
Hello Ms. KB -We are sorry to hear that you had this experience. At eVoice, one of our goals is to ensure that our customers receive the best possible experience when they contact our support team, and this does not align with your experience. We will look into this matter and ensure that this is dealt with. We apologize for any inconvenience this may have caused.
I reached out to eVoice via email re: recent bill
I reached out to eVoice via email regarding my question and never received a response. I would like to know what the Usage charges on my most recent bill pertain to.
5 July 2025
Reply from eVoice
Hello Maria, We see that you emailed support about your billing inquiry on July 3rd, and we responded with a detailed email on July 4th. As the email may have been directed to your spam or junk mail folder, we suggest checking your spam or junk mail folder or searching for 'eVoice' in your email inbox. We also attempted to contact you by phone yesterday to review your bill, but unfortunately, we reached your voicemail. If you have any further questions, please don't hesitate to contact us via phone, email, or chat.
I love evoice
28 June 2025
Reply from eVoice
Thank you for sharing the love, Kajuan! We're glad our business phone services are meeting your expectations.
Not the most helpful company I have…
Not the most helpful company I have dealt with when you think of phone companies for your business. I have called about 3-5 times and I got 1 person that was pretty helpful. However, he cleared one problem but then we got another problem. I had my after hours and weekend voicmail done. I just needed the hold music. Now, I got the hold music but now my regular voicemail runs with my afterhours voicemail..it is quite frustrating. I just need it done the right way. Otherwise, I will have to find another company.
4 July 2025
Reply from eVoice
Mea, thank you for taking the time to leave your review. We apologize that you're now encountering issues with your voicemail, and we're committed to restoring your desired settings. We have attempted to contact you by phone and email, and we would appreciate the opportunity to troubleshoot this issue at your earliest convenience. Please look for the email with case number 1330521 and reply with the best time to reach you. You may also contact us by phone again if that is more convenient for you at (877) 581-5789. We are in the office Monday through Friday, between 8 am and 8 pm EST.
error was made
An error was made by a prior representative and when I called to have it rectified, the rep went above and beyond to correct error.
25 June 2025
Reply from eVoice
We appreciate the review and feedback, Talbot Management. We know having to contact us a second time is not a desirable experience. Thank you for giving us a second chance to get things right. We'll review the ticket details from your initial interaction and provide coaching to the representative you connected with, ensuring that future customers have their issues resolved on the first contact.
Website is awful
Website is awful. Most difficult site to navigate. NOT user friendly at all. Please consider updating.
25 June 2025
Reply from eVoice
Hello AP - We apologize that you're experiencing difficulty navigating our website. We're always looking for ways to improve our customers' experience and would like to send you a follow-up email to get more specific feedback so we can share your comments with our internal teams. If you're an app user, you'll be pleased to know that our new eVoice app will be available to our customers over the coming weeks. Be on the lookout for the updated app very soon, and watch for the email follow-up we mentioned.
Was supposed to email information to me…
Was supposed to email information to me to assist with setting up the new text requirements. Never received anything.
Been a customer for 10+ years….
29 June 2025
Reply from eVoice
Hello Random - Thank you for being a long-standing eVoice customer. We are so sorry to hear that you have not received the email for the SMS setup. We were able to check and can confirm that the email containing the SMS setup was sent to the email address on the eVoice account. Please chack the spam/junk folder. In the meantime, we will have the email resent with the information. We apologize for the inconvenience that this may have caused.
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