Created exchange, has been stuck in 'manual review' for 10 days. Support refuses to answer my emails. Notice how they've stopped replying to reviews on here. They're preying on ignorance and gulli... See more
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Fees are way too frigging high, it's insane. I tried to exchange $100 BTC to USD Paypal and it ended up asking me to send $112 instead, and with the bitcoin fee that's a total of $15 going somewhe... See more
Company replied
Was a great reliable exchange for me until it wasn't. Now I've been looking at the same screen that says "Awaiting manual action from our support team" for over 9 hours. I sent an amount and was told... See more
Evonax is legit, I have exchanged my cryptos using their platform for 4 times and they have never cheated me! You see I give an average rating to evonax is because the fee is TOO HIGH! 10%? Combi... See more
Company details
Written by the company
European based Crypto currency exchange. We have been in the industry since 2016 and have many years of experience helping our customers exchanging cryptocurrencies. Please make sure that you always use http://www.evonax.com. We cannot be responsible for any loss of funds if you use another site than ours. We are ready to help you swap between the most popular cryptocurrencies out there. Happy exchanging. Our support team checks Trustpilot on a regular basis. For more effective feedback and quick solution, if any, please follow the recommendations below: - Provide the deposit address of your transaction, if you have any issues with one. - Describe your experience in details, with proofs. - Be polite and respectful. Estimated time of answer is up to 2 working days.
Contact info
#1 Lech Kaczynski Street, 0144, Tbilisi, Georgia
- support@evonax.com
- www.evonax.com
You should know
1.8
Poor
198 reviews
Hasn’t replied to negative reviews
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AMAZING
Here is my experience.
I was exchanging ETH for PAYPAL USD.
So i sent the ETH to the address, but there was somthing wrong, it says it didn’t receive it, so after 24 hours I didn’t get anything. Good thing was that I contacted support and the CEO answered! It was AMAZING. He helped me with my issue and gave me a full refund.They are Amazing😋
28 June 2020
Unprompted review
Reply from Evonax
Dear Brent
Thank you for your review.
We are sorry for the trouble that you initially had when using our site. I am happy that you reached out to our support so we could sort this out and help you move on.
Thank you for using our site and we hope to see you back.
Best regards, Julie Hansen
Evonax Support Team
I'll definitely looking forward to do business with you again in the future.
Fast service!!! <3
Fast Response!!! <3
You won't be disappointed <3
They ( EVONAX ) should get an Excellent Service Award, they deserve it!!! Trust me <3
I'll definitely looking forward to do business with you again in the future.
Thanks a lot EVONAX & BEST REGARDS!! Especially Thanks to Julie Hansen 1 of the @support team..
24 June 2020
Unprompted review
Reply from Evonax
Dear Sharifah
Thank you very much for your kinds word.
We look forward to see you back soon
All the best
Julie Hansen - Evonax Support team
Customer service 1000% good!!!!
Customer service 1000% good!!!!
Very helpfull!
19 June 2020
Unprompted review
Worked just as expected
Worked just as expected! No ID required for transaction and the whole process was quite quick all things considered. Transaction fees where slightly higher than other places but no more than what you would expect from a Bitcoin ATM. Will be using this service again.
12 June 2020
Unprompted review
Reply from Evonax
Dear Brennan
We highly appreciate your review and thank you for using our service. We look forward to see you back soon.
Best regards - Julie Hansen
Evonax Support Team
Fast with EvonaxCom
Thank you very much
honest and fast service. I wish you more progress 5 Star *****
I recommend
Regards
9 June 2020
Unprompted review
Reply from Evonax
Dear Nader
Thank you very much for using our service. Hope to see you back soon.
Best regards - Julie Hansen
Evonax Support Team
Why the web cant accses?
2 June 2020
Unprompted review
Reply from Evonax
Dear Syahrul
We are sorry for the inconvenience. Our platform needed an update and it took a little longer than expected. The issue is foxed now and we are back live again.
Best Regards - Julie Hansen
Evonax Support team
BEST SERVICE OUT THERE!
BEST SERVICE OUT THERE!! Helped me with all my concerns, very fast and reliable. I highly recommend!
1 June 2020
Unprompted review
Reply from Evonax
Dear Daler
Thank you very much for your kinds word. I am happy that we could assist you in a fast manner to help you move on with the transaction
Best Regards - Julie Hansen
Team leader - Evonax Support
Fast but costly
Fast, only a matter of hours to land in paypal.
But the offered exchange rate is so low it makes this a costly way to move funds. Between that and Paypals cut it works out as a 10% loss.
Great for a one off with a small amount, if you really need to move some crypto into fiat.
5 May 2020
Unprompted review
Reply from Evonax
Dear Nick
Thank you for your review.
We agree that the exchange rate are low at the moment due to expensive conversion rates on our side and it is something we intend to reduce soon. We believe that we still offer a valuable service for some people who are looking to cash out fast and secure. We appreciate the review and thank you for using our service.
Best regards, Julie Hansen
Team leader - Evonax Support
Excellent and speed service
Excellent and speed service
Transferred BTC to PayPal in less of 24 hours
And Auto follow up page in the website is amazing
Thanks
2 May 2020
Unprompted review
Reply from Evonax
Hi Ebukah
Thank you for your kind words. We really appreciate you took the time to make a review. Hope to see you back soon.
Julie Hansen - Evonax Support
Smooth costumer service
Considering these days situation that all companies have reduced their working hours due to COVID, I received a very smooth costumer service when I ran into a problem with my transaction, even though the problem was from my end.
22 April 2020
Unprompted review
Reply from Evonax
Dear Ehsan
We are extremely happy for your kind words. Thank you for choosing our platform and we hope to see you back soon
Sincerely, Julie Hansen - Evonax Support Team
Well, I can't say
Personally, my experiences with you guys have been great, just for the one bad one of a partner, on the 19th of April 2020, where he claims not to have received the coins he exchanged with you
20 April 2020
Unprompted review
Reply from Evonax
Dear Praprara
I am sorry you have had this experience. However, let me clarify a couple of things.
As I wrote to you in the email today, I provided you the link on the DOGE blockchain explorer for you to check if the amount has been received. You sent us 0.00035080 BTC and received 1148,17 DOGE on this address you gave us when submitting the exchange: D74Yjp9eH5EGcn251yDw6bcZPxhu3ohdWm
Lets take a look at the DOGE Blockchain here: https://dogechain.info/address/D74Yjp9eH5EGcn251yDw6bcZPxhu3ohdWm
It is very clear that on the 2020-04-19 09:45:56. you received this exact amount in your wallet.
Calling us a scam is nonsense. We are available 24/7 and are happy to answer any questions our customers might have. The same we did for you as well. I will be happy to help you further to clear up the process.
Best Regards
Julie Hansen - Evonax Support Team
Simple
Simple, efficient, my first transaction was executed flawlessly!
17 February 2020
Unprompted review
EVONAX it is one of the best platforms…
EVONAX it is one of the best platforms for change; at first i didn't believe it but after i saw that it was real i just made a transaction today 2/02/2020 i really received my money. THANKS FOR YOUR SINCERITY CONTINUE LIKE THIS.
2 February 2020
Unprompted review
The best exchange for cryptos
28 January 2020
Unprompted review
First time,I'm doubt ,but it's Very Good instant exchange
Very good,small fee , although waiting for blockchain is take a while. Recommended, instant transaction
12 December 2019
Unprompted review
Reply from Evonax
Dear Abdullah
Thank you for your feedback.
We are pleased to see that you had a good experience by using our service.
We hope to see you back soon
Sincerely, Julie Hansen
Evonax Support Team
Evonax ix the best
Evonax ix the best online cryptocurrency exchange and trading platform
9 November 2019
Unprompted review
Reply from Evonax
Dear Geoffrey
Thank you for your feedback. We are pleased to see that you had a good experience using our service. We hope to see you back soon.
Sincerely, Julie Hansen
Evonax Support Team
was a little scared when i sent the btc…
was a little scared when i sent the btc and i haven't gotten a confirmation but it came throughat the end. an hour wait paid off
16 October 2019
Unprompted review
Reply from Evonax
Dear Tega
Thank you for your feedback. Could you help describe in what way we can improve so you feel comfortable next time you use our service? We hope to hear from you soon as we try to offer the best and most reliable service for our customers.
Sincerely, Julie Hansen
Evonax Support Team
Simply splendid
16 September 2019
Unprompted review
Reply from Evonax
Dear Mfaume
Thank you for your feedback. We hope you had a good experience using our service.
Hope to seen you back soon.
Sincerely, Julie Hansen
Evonax Support Team
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