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Excavator Parts Direct Reviews 

321
•
TrustScore 4.5 out of 5

4.7

Construction Machinery and Equipment
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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and reasonable prices, noting that essential replacement parts arrive promptly to keep machinery running without unnecessary downtime. Reviewers also highlight the exceptionally helpful staff members and the simple online ordering website, which makes finding and purchasing the right components completely seamless. Some reviewers were not happy with occasional delivery delays and external carrier issues that unfortunately postponed their ongoing work schedules. A few people also mentioned receiving incorrect replacement parts or experiencing minor sizing errors, though support teams worked quickly to resolve these problems.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting extremely fast shipping times where orders... See more

Service

Consumers find service to be positive, highlighting fast, next-day delivery and helpful, knowledgeable staff.... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality and precise... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple online ordering... See more

Price

Reviewers mention positive feedback about price, noting that costs are extremely reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased from E P D. AS a business owner with customers I need to impress I value companies like this who enable me to deliver my services on time. Unfortunately machi... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Company details

  1. #5 of 13 best companies in Construction Machinery and Equipment
  2. #18 of 38 best companies in Construction equipment supplier
  3. #1 of 1 best companies in Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(321)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery
Parts look good quality

4 March 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 1 out of 5 stars

very disappointed with delivery of…

very disappointed with delivery of filter kit ordered for Hitachi digger the EPD website indicates that you are buying a complete filter kit. when all you receive is oil and air filter which you can buy on Ebay or amazon for a fraction of the price EPD CHARGE

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Service was rapid and helpful

Service was rapid and helpful. Through no fault of theirs a sizing error occurred but remedy was swift and and the error rectified so that we were up and running in the shortest order. Couldnt have been better!

19 February 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very good service

Very good service
I received parts

18 February 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Great customer experience

Purchased from EPD a couple of times now. I find the website good to use and delivery is quick. Customer services are really helpful if you have a query

18 February 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

easy ordering

The web site was very easy to order from and with very quick delivery it was a quick and easy experience.

10 February 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

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