Excavator Parts Direct Reviews 

321
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and reasonable prices, noting that essential replacement parts arrive promptly to keep machinery running without unnecessary downtime. Reviewers also highlight the exceptionally helpful staff members and the simple online ordering website, which makes finding and purchasing the right components completely seamless. Some reviewers were not happy with occasional delivery delays and external carrier issues that unfortunately postponed their ongoing work schedules. A few people also mentioned receiving incorrect replacement parts or experiencing minor sizing errors, though support teams worked quickly to resolve these problems.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting extremely fast shipping times where orders... See more

Service

Consumers find service to be positive, highlighting fast, next-day delivery and helpful, knowledgeable staff.... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality and precise... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple online ordering... See more

Price

Reviewers mention positive feedback about price, noting that costs are extremely reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased from E P D. AS a business owner with customers I need to impress I value companies like this who enable me to deliver my services on time. Unfortunately machi... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more


Company details

  1. #5 of 13 best companies in Construction Machinery and Equipment
  2. #18 of 38 best companies in Construction equipment supplier
  3. #1 of 1 best companies in Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(321)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Efficient, polite and delivered next day

2 February 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Spot on

Spot on , would use them again , no probs

29 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very good company to deal with only…

Very good company to deal with only thing that let them down and to be fair it wasn’t there fault was dx who delivered my parts messed about for five days and it was supposed to be next day delivery !

28 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

YANMAR BOTTOM ROLLER

IT WAS QUICK AND WHAT I ORDERED
ORDERED ON 27 1 26
DEL 28 1 26
DONT GET MUCK BETTER

28 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Excellent service

Very helpful! Will use again

22 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

online ordering was very simple

online ordering was very simple, Any queries dealt with very quickly and professionally by EPD staff. Would highly recommend.

21 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Right parts

Right parts, right price and right on time. I ordered 2 digger tracks in the afternoon and they arrived the next morning ! Brilliant

14 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Takes a lot to impress a farmer and even more for them to seek out how to review!

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the following morning with a price for one sprocket that was more than my whole order with EPD and a lead time of two weeks!

20 January 2026
Unprompted review
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Tom,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

prompt delivery

prompt delivery, and correct part

6 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Excellent service

Excellent service, part was delivered the day after I ordered, will definitely be using again and would highly recommend.

7 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 1 out of 5 stars

Terrible service and no parts

Terrible service, ordered,I was told I will have my filters next day, no notification of delivery, payment taken. Week later no filters , no communication, nobody replied to my email. I’m beginning to think this some sort of scam.so far I’ve lost £200 and I’ve had nothing , no communication, nothing.

6 January 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Ed,

We're sorry to hear of your experience. A member of our team should have contacted you now and updated you on the status of this order.

Thanks,
Your EPD Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look