Excavator Parts Direct logo
Visit website

Excavator Parts Direct Reviews 

321
•
TrustScore 4.5 out of 5

4.7

Construction Machinery and Equipment
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and reasonable prices, noting that essential replacement parts arrive promptly to keep machinery running without unnecessary downtime. Reviewers also highlight the exceptionally helpful staff members and the simple online ordering website, which makes finding and purchasing the right components completely seamless. Some reviewers were not happy with occasional delivery delays and external carrier issues that unfortunately postponed their ongoing work schedules. A few people also mentioned receiving incorrect replacement parts or experiencing minor sizing errors, though support teams worked quickly to resolve these problems.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting extremely fast shipping times where orders... See more

Service

Consumers find service to be positive, highlighting fast, next-day delivery and helpful, knowledgeable staff.... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality and precise... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple online ordering... See more

Price

Reviewers mention positive feedback about price, noting that costs are extremely reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased from E P D. AS a business owner with customers I need to impress I value companies like this who enable me to deliver my services on time. Unfortunately machi... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Company details

  1. #5 of 13 best companies in Construction Machinery and Equipment
  2. #18 of 38 best companies in Construction equipment supplier
  3. #1 of 1 best companies in Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(321)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Speedy delivery

Very impressed, the parts came the next day.

14 November 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Good website

Good website, simple to order. Delivered the following day. Great service!

12 November 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 3 out of 5 stars

Bit disappointed as wrong parts were…

Bit disappointed as wrong parts were sent and couldn't return them

3 November 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi there,

We're sorry to hear you are having difficulties returning your item, if you are still having issues please send an email to info@excavatorpartsdirect.co.uk and someone from the team will get in touch.

Thanks,
EPD Team

Rated 5 out of 5 stars

Excellent service

Excellent service, able to confirm the part I was enquiring about was the correct one for my machine, easy payment options, delivery next day and we are back up and running within 48hrs of placing the order. Will use again without question.

29 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Stuck to their word!

Went the extra mile to get the parts I needed delivered the next day, to a remote area that many companies refuse to deliver to at all. Well impressed, would make me use them again for anything I need in the future.

28 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very quick dispatch.

The items that I ordered from EPD were dispatched really quickly and arrived two or three days max after purchase. Much thanks.

15 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Happy!😊

Happy!😊
Arrived next day.
Good price.
Good quality
Easy to deal with company.

14 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Derrick,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

kubota kx101 mk1, sprockets and rubber tracks

Supplied products, arrived promptly, support available as I had some queries, the sprockets and tracks on my Mk1 Kubota kx101 fitted as expected. Will definitely use again.

1 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Chris,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Bought a set of bucket teeth

Bought a set of bucket teeth, good price and quick delivery, kept in the picture about delivery throughout. I will use again.

8 October 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi James,

Thank you for sharing your experience!

Your EPD team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look