EXER Rent A Car Reviews 749

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were unhappy with their experience overall. Many customers reported being charged excessive amounts for minor damages or for services that were not clearly disclosed during booking, leading to significantly higher costs than anticipated. People frequently encountered issues with payment methods, particularly regarding credit card requirements for deposits, with some being forced to pay additional fees or purchase extra insurance when their debit cards or certain credit cards were not accepted. Reviewers also expressed dissatisfaction with the service, citing instances of aggressive or unfriendly staff, long waiting times, and refusal to honor pre-paid bookings without additional charges. Conversely, a small portion of people felt satisfied with the staff, describing them as friendly, efficient, and helpful, and appreciated the clear terms of service and competitive pricing. Some customers also noted positive experiences with the car condition and the overall rental process, finding it smooth and stress-free, with good communication and convenient airport transfers.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the professionalism,... See more

Service

Customers had ambiguous experiences with service, with many praising the professionalism, friendliness, and... See more

Price

Reviewers mention negative feedback about price, with many reporting unexpected and excessive charges.... See more

Payment

Users describe negative interactions with payment, often encountering issues with credit and debit card... See more

Location

People report ambiguous experiences with location, with many customers renting cars at various airports such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In Kefalonia, we had to leave a €800 deposit which we got back at the end. We thought we had insurance for two people, got there and they said there’s only one person on the insurance so still unsure... See more

Rated 1 out of 5 stars

Rhodes airport office. The car was in overall good condition though the key battery was flat and windsreen washer tank was empty. Unfortunately the car received two minor bumper scrathes and a slig... See more

Rated 1 out of 5 stars

We booked through the Discover Cars website with a credit card that covered the required deposit. When we got there, they scammed us into spending an additional 600 euros. They offered no other option... See more

Rated 1 out of 5 stars

Avoid this company at all costs. They used the classic predatory trick of refusing my nominative card for the €900 deductible, claiming their system couldn't process the hold. They then threatened t... See more


Company details

  1. Car rental company

Written by the company

EXER Rent A Car is a registered trademark of EXER LP which is a low cost car rental company and has been successfully operating in Greece for over 30 years, offering a wide variety of car rental services with fully inclusive rates and no hidden extras. Based in Rhodes , our company today operates in more than 40 locations over the mainland and the Greek islands, making us one of the largest car rental company in Dodecanese and Cyclades . Our fleet (more than 1500 cars) consists of a wide range of car types, including all popular categories, as well as 4X4, Mini-Vans, and MPV‘s. EXER has extensive experience in dealing with foreign markets, using the latest technology for our central reservation system.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(749)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff great and very helpful

Staff great and very helpful. Easy process, no trying to sell us extras.

4 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 4 out of 5 stars

Reasonable rates, good little car, friendly staff

The car offered by Exer was in perfect condition, being nearly new. As a small car, it struggled a bit with the steeper grades of the Pelopennese coast road, but generally managed fine, and fuel economy was good. The only slight worry was when the shuttle bus didn't turn up when we expected it (7.40 instead of 7am) and the number given for ringing in case of problems was the wrong one (9-5 office number instead of operational rental site). Once the shuttle finally arrived everything was fine. Just make sure you know the PIN number of the credit card you used to book online! This is required before checking out. The rental site is quite far from Athens airport, which obviously helps keep costs low, but we were able to navigate back to it with no real difficulty. The staff were friendly and helpful.

31 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Very friendly and helpful customer…

Very friendly and helpful customer support!!
Due to a flight delay, we picked up the car later then expected, but it wasn’t a problem, even a contract extension for one day, wasn’t a problem.
Highly recommended!

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Rental!

We arrived at Thessaloniki airport, and the ride to rental ground was already waiting us..

The guys at the office were super nice, responsive and shared all the information needed about the car and costs.

We got a brand new Peugeot 3008, which was safe, and spacious, and really made our trip comfortable - we spent long drives in the car.

At the return, the guy was also super nice, and closed all the paperwork.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Positively Recommend Exer

Easy booking, clean and tidy vehicle upon arrival, no fuss and helpful staff. Only downside was the prolonged wait at the airport for pickup, but understandable.

22 September 2024
Unprompted review
Rated 4 out of 5 stars

Everything was OK

Everything was OK, except that someone who previously used the vehicle seated with wet clothes (supposedly, after a swim at the seaside) and therefore there were stripes (salt?) on the seats. Not a major issue, anyway.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I was really happy with this car rental in Dalaman. Staff were extremely friendly and efficient. The car was good and the price was exceptional,
On arrival at the airport you just give them a call and they’ll collect you.
I would recommend and use again

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and vfm experience

Very helpful
New car
Easy car hamdover process

23 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Fast service

Fast service, employees are very kind.
Car was new and clean.

24 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Good all round experience

Great car, clean & in good condition. Nice people doing the drop off & pick up and in the rental shop: easy to deal with, and helpful. Thank you!

31 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Everything great

12 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

I rented a car in Keffalonia

I rented a car in Keffalonia. Top, the car was of very good quality, very clean, both outside and inside. I am very satisfied with this rental company and will definitely choose them again next time.
Greetings, Jos en Dina

11 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 4 out of 5 stars

We rented a car in Preveza airport via…

We rented a car in Preveza airport via Booking.com.
Everything was running smooth. Very kind assistent at the desk.
Only issue we had was that our Mastercard was only on the telephone (the physical card did not arrive before our travel). So we had to arrange 900 euro in cash for the deposit. Debit card does not work (informed on the Exer homepage).
We will use Exer again another time
Br Lene & Peter from Denmark

11 October 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look