exp.uk.com Reviews 146

phoned in so many times too view a rental property and they kept saying there going to get back to me, to await a call from richard, them or richard never even had the decency to phone me back, and the property all of a sudden got let agreed on , mess arounds aint the word

James clelland of burntwood exp branch should not be taking taken seriously by buyers or sellers alike as he try’s to lie and use bully boy tactics to sell houses very rude individual.And when you put in the asking price bid he’s says he has spoken to the vendor and they don’t want to sell you.AVOID AT ALL COSTS

Choosing Jose Bailao as my estate agent was the best decision I made when selling my W10 property. After a frustrating experience with a high street agent who conducted 20 viewings with no offers - seemingly just getting people through the door - the contrast with Jose's approach was remarkable.
From day one, his service was genuinely personal and strategic. Rather than rushing to show the property to anyone and everyone, Jose carefully vetted potential buyers to ensure they were genuinely interested and financially qualified. His targeted approach led to quality viewings that resulted in multiple offers.
What truly sets Jose apart is his unwavering integrity and commitment throughout the entire process. He was always available, offering wise advise when needed and encouragement during challenging moments. His expertise in the London market and genuine dedication to achieving the best outcome for his clients shone through at every stage.
Jose's involvement didn't stop at finding a buyer - he remained actively engaged throughout the entire sale process, ensuring everything progressed smoothly to completion. His professional yet personal approach made what could have been a stressful experience far more manageable.
I wouldn't hesitate to recommend Jose to anyone looking to sell their property. In a market full of estate agents, he stands out for his genuine care, strategic approach, and absolute commitment to his clients' best interests.

We brought a property through James Parsons at EXP in the Congleton region. James was friendly, approachable, professional and efficient. Answering questions promptly in relation to the house purchase where he was concerned. I highly recommend and I would certainly use in the future.

WARNING TAKE HEED AVOID!!
Made an offer for a property in Croydon which I later found out had boundary wall issue but agents told vendor I was made aware of this prior to offer. NOT TRUE!! I've wasted money on searches and surveys, would never have made an offer if I had been made aware. Also don't agree to communicate by WhatsApp, keep to good old fashion email...paper trail!

I agree with the previous reviewer. I too will be contacting the vendor. I’m a cash buyer and can’t get a viewing . The so called Estate agent doesn’t seem unduly bothered by my annoyance. The property has been for sale for ages and ages and ages. I can see why.

Scoundrels.
This outfit robbed us of over £17,000.00. They left our rental properties in an uninhabitable state. Keep well clear of them.

Called on Friday 31st January to arrange a viewing on a property in Salisbury. I wanted to view the property on the following Wednesday. They took my details and I was told I'd be called back shortly to confirm the viewing as the person I need to speak to was on the phone. They didn't call back. I waited until Monday afternoon before I called again. I was told the person (Adam Budd) I need to speak to isn't in the office but they'd contact him to get him to contact me. They told me this would be on the following day, Tuesday. I never got that phone call so I won't be viewing the property on Wednesday.

I'm a cash buyer and I really like the property that I'd probably make an offer at the viewing, but I can't even get a viewing.

This company is absolutely hopeless. I can't think why anyone would list with them when there are some great agents in the area.

I'm now writing a letter to the owners to let them know what has gone on in the hope they'll dump this useless agent.

I am a cash buyer with no chain. I have viewed a property SN15 3YA. The property is being much to higher price. I have discussed this with the agent who has come back to me with. "The Vendors are not prepared to discuss an offer !!!!!" How is it this agent can make decisions like this with talks with the Vendors. exp have no idea how to progress a sale. It took 3 day to come back to me having made an offer. Avoid exp at all costs. They have no idea how to progress a sale

The exp north west branch are dismissive of serious buyers. A property came on the market and less than 24 hours later they told me they had multiple people interested. The following day they cited a different number of people who had been booked for a viewing, a third less than before. On both occasions they refused to arrange a viewing for me despite me calling them several times and politely requesting so. They claimed they were 'fully booked' for the open day.

The agent would not arrange anything despite me having no chain and being a cash buyer.

Who in their right mind turns away a cash buyer in this market?

This agent is not genuine and should not be treated seriously by buyers or sellers. A seller who is serious and committed to selling would appreciate a quick sale from serious and committed buyers, meanwhile here the agent turns them away.

I was left shocked and had to look them up as a company, which is when I found all the other reviews on trustpilot and the penny dropped.

Have tried multiple times to book a viewing for a house and no one ever replies or answers the phone. When we finally got through they told us they wouldn't let us view the house until we had sold our own...never ever heard that before,Terrible service, avoid if you can!

I would even give them 1 star

That are rude, dismissive and didn’t even get back to me after multiple attempts. So unprofessional. DO NOT WASTE YOUR TIME.

They never returning the appointment calls. Tried for 2 weeks, very unprofessional.

Agent of Exp failed to keep our keys to our house safe and didn’t comply with the property ombudsman’s code of conduct. He would not admit he was wrong, made out we were complaining unnecessarily, that he had approached his insurers and the property ombudsmen, who agreed with him. He was a little bully who tried to intimidate my husband and I. Exp agreed he had done wrong but only offered a miserly amount of money, not the full costs to replace our locks, which cost us a lot. This is because the agent would not allow / refused for us to be recompensed. So we took the case to the property ombudsmen who reviewed the facts and settled in our favour. We got all our costs back for the replacement locks and an extra award for aggravation. Exp are weak and let their agents soft soap them, even when they know the agent has done wrong. They didn’t even have the good grace to say sorry.

I recently had the pleasure of working with Sandra Cole when purchasing my first home, and I couldn't be more thrilled with the experience! From our first meeting, Sandra demonstrated a remarkable understanding of my needs and preferences.
Sandra was incredibly knowledgeable about the local market and provided valuable insights that were instrumental in helping me find the perfect property. Her professionalism and responsiveness made the process smooth and enjoyable, answering all my questions and addressing any concerns I had along the way.
Sandra guided me through every step, making complex procedures feel straightforward. I truly felt like a priority the entire time.
Thanks to Sandra's dedication and expertise. I wholeheartedly recommend her services to anyone looking to buy or sell a property. Thank you, Sandra, for making my home-buying journey a fantastic experience!

AVOID as a buyer unprofessional and timing.

I made 2 offers under Megan Russell working with exp. One of them wasn't submitted to the tenant whist the other I am still awaiting a response. 4 days after submitting the offer I received in writing, it had been submitted the tenant- I am still waiting on a accept or declined communication 8 weeks later!!!! Unprofessional, poor communication and lack of respect for buyers time

AVOID. Lewis Hughes at Sheffield was an awful and unprofessional estate agent! We questioned him about the state of the property including the need to re-wire etc., which he dismissed. When we made an offer he was extremely rude & said it was insulting, despite a house on that street selling for a similar price. We then offered the asking price as we loved the house, he replied that he would not be discussing the sale anymore with us because we doubted if he was actually passing on our offers to the seller! No wonder the house sale fell through previously and has taken a while to ‘sell’ … Avoid using this estate agents at all costs, I’ve never known anyone like it!

Sandra Cole was an absolute pleasure to work with during my recent flat purchase. She made the entire process smooth, effortless, and perfectly on time.

Her professionalism and attention to detail were exceptional, and she was always available to answer questions and offer guidance. What truly stood out was her dedication—Sandra went above and beyond to ensure everything stayed on track and stress-free.

Thanks to her expertise, I now own a beautiful flat, and the experience couldn’t have been better. I highly recommend Sandra to anyone looking for a reliable and caring estate agent. Thank you, Sandra!💌

No response, unprofessional, avoid

Glen the agent was extremely rude and not helpful. Advertised property says offers over 325k as soon as she called she says it's 350 I explained that was really misleading and she just ended the call. Wouldn't even tell the seller my offer or arrange a viewing.