Uncaring , lazy , incompetent customer service. They simply can’t be bothered to take any time or effort to help. Without doubt never use Expedia for flights or car rental. You will be left up th... See more
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DO NOT BOOK CAR HIRE THROUGH THIS COMPANY!!!! The prices quoted as all inclusive bear no resemblance to what you will later be charged by the rental company. We pre-paid in full for our reservation (o... See more
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I had a booking for aviemore in the cairngorm national park today The area is badly affected by wild fires The next village has been evacuated. The air quality is poor The situation is bei... See more
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I genially mean this... avoid this company at all costs. If you're browsing companies to book with right now, and you're checking reviews, this company's rating is spot on. Go elsewhere. You are not p... See more
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Company details
- #147 of 147 best companies in Tour operator
- #101 of 101 best companies in Travel deals
About Expedia.co.uk
Written by the company
Expedia is your one-stop travel shop for flights, hotels, holiday rentals, car hire and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: we’re right there with you, every step of the way.
Travel is more rewarding with Expedia: members get immediate discounts and OneKeyCash to spend on their next trip.
The more you bundle, the more you can save: add a hotel to your flight booking at any time – there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates. Members only.
And with 24/7 support, we’re there to help when you need it – with a human touch.
Save today, earn for tomorrow. With Expedia One Key*
Expedia's free travel rewards programme
Get instant discounts on this trip. Earn OneKeyCash for the next
Save 10% or more with Member Prices on over 1.5 million hotels, homes and hire cars as soon as you join
Earn OneKeyCash on all hotels, homes and car hire — it’s that easy
£1 in OneKeyCash = £1 to save on future travel/trips
Use your OneKeyCash as soon as it’s in your account, and start saving on your next eligible trip
Membership that grows with you
The more you travel, the better the discounts and rewards
More discounts: Silver members save 15% or more on selected stays with Silver Prices; Gold and Platinum members save 20% or more on selected stays with Gold/Platinum Prices.
More OneKeyCash: your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.
More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at selected VIP Access Properties
Every trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15
Flight Perks
Get automatic alerts when the price drops with free Price Tracking for flights.
Book your flights with us, keep earning miles with your airline.
Gold and Platinum members get free One Key Price Drop Protection on selected flight bookings made in the app.
Support
Get in touch with Expedia Customer Service
Our customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone.
Reach us by phone
To get you to the right agent and phone number, we'll need to ask a few questions first.
Chat with us
Our Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.
Do it yourself
Follow a step-by-step process to change or adjust your booking.
Go further with the Expedia app
Save even more – get up to 20% on selected hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
*1: Save on selected properties with Member Prices, earn OneKeyCash on hotels, homes, car hire, activities, ground transportation and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million hire cars with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third-party rates at VIP Access 7: Trip elements must be worth £25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for selected bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply"
Contact info
London, United Kingdom
- +44 20 3024 8211
- www.expedia.co.uk
Save today with Expedia One Key
2.0
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6k reviews
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You collected money from my card and no…
You collected money from my card and no confirmation 3times 718 euro please urgent return this money because it is holder until now
9 September 2026
Reply from Expedia.co.uk
Hi Naglaa,
Thank you for bringing this to our attention about your booking attempt. We hear your concerns about multiple charges being placed on your card without a confirmation being issued. Payment issues like this need prompt attention, and our team would like to take a closer look.
Please reach out to us via our Help Center at expedia.co.uk/helpcenter so our team can check this further and provide assistance.
Thanks,
Expedia Customer Support Team
Book at own risk
Book at own risk. Would not book again. Issues with access, terrible smell from bathroom needs a deep clean, bring your own essentials (3 items available). Raised issues, no help from vrbo or expedia had resolution via third party.
11 August 2026
Reply from Expedia.co.uk
Hi CK,
Thank you for sharing your experience about this stay. We hear your concerns about access, the bathroom condition, limited essentials, and the support you received while trying to resolve the issue. That is important feedback, and our team would like to take a closer look at what happened.
Please reach out to us via our Help Center at expedia.co.uk/helpcenter so our team can check this further and provide assistance.
Thanks,
Expedia Customer Support Team
I have always use Expedia for my hotel…
I have always use Expedia for my hotel booking and communucation has been great so far, nothing has ever gone wrong. I get great deals and hotels are just as pictured. But I think Expedia can and should get us even better deals and fair prices with hotels.
2 August 2026
Reply from Expedia.co.uk
Hi Abosede,
Thank you for sharing your experience about booking hotels with Expedia. It’s great to hear communication has been strong, your bookings have gone smoothly, and the hotels have matched what was shown. We also hear your feedback about pricing and the value travelers want to see. Input like this helps us keep improving the booking experience.
Thanks,
Expedia Customer Support Team
A bit drab and surrounded by new road…
A bit drab and surrounded by new road constructions. Room was adequate but the nights I stayed there was no chef. Nearest place to eat was 3/4 miles away or a taxi ride. I found a fish and chip shop in Padworth village.
28 August 2026
Reply from Expedia.co.uk
Hi Ken,
Thank you for sharing your experience about your stay. We hear your concerns about the surrounding construction, limited dining options, and the lack of food service during your visit. Details like these can make a real difference to the overall stay, and feedback like this helps highlight where expectations were not fully met.
Please reach out to us via our Help Center at expedia.co.uk/helpcenter so our team can check this further and provide assistance.
Thanks,
Expedia Customer Support Team
Nice and clean
Nice and clean. Bit noisy at night time. Bit disappointed on breakfast though!!! Very friendly no TV in room for grandchildren!!!
3 September 2026
Reply from Expedia.co.uk
Hi Sandra,
Thank you for sharing your experience about your stay. It’s great to hear the property was clean and that the team was friendly. We also hear your concerns about the nighttime noise, the breakfast, and the room setup. Feedback like this helps highlight where the stay experience can be improved.
Please reach out to us via our Help Center at expedia.co.uk/helpcenter so our team can check this further and provide assistance.
Thanks,
Expedia Customer Support Team
Smooth experience using Expedia for my…
Smooth experience using Expedia for my trip. Would use again and recommend to others
4 September 2026
Reply from Expedia.co.uk
Hi Carl,
Thanks for your review. We're glad your trip booking experience went smoothly and that you'd recommend Expedia to others.
Thanks,
Expedia Customer Support Team
Disappointed
We booked a 4-night hotel stay and free parking was included in the price and would be allocated. Unfortunately, on check in at the hotel, we discovered that free parking was only included and allocated when agreed and booked direct through the hotel itself. As a result, we had to park our vehicle on a meter and subsequently incurred parking charges for some of our stay. This was not transparent at time of booking and are of the opinion that Expedia misrepresented the terms of our accommodation booking.
Expedia subsequently advised me to get in touch with their helpdesk. I did this, but they were too quick to discontinue the virtual chat...not allowing me to finish the conversation nor receive resolution. They're happy to keep me waiting before responding to my messages but not happy to wait for me to finish typing...and ended the chat. Poor show!
2 September 2026
Reply from Expedia.co.uk
Hi,
Thank you for sharing your review. It’s not good to hear the parking details were unclear at booking.
Please contact us through our Help Center at expedia.co.uk/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
Simple check in process
Simple check in process with no payment until complete. Overnight stay.
14 September 2026
Reply from Expedia.co.uk
Hi,
Thanks for your review. We're glad the check-in process was simple and the payment flow was clear.
Thanks,
Expedia Customer Support Team
Clear and concise & no hidden extras
Clear and concise & no hidden extras! Would have preferred not to authenticate login each time I wanted to review my itinerary!
19 August 2026
Reply from Expedia.co.uk
Hi Trish,
Thanks for your review. We're glad the booking details were clear and transparent, and we appreciate you pointing out the repeated login step when checking your itinerary.
Thanks,
Expedia Customer Support Team
good choice…and good prices.
I found this portal gave me good choice and the best prices.
16 August 2026
Reply from Expedia.co.uk
Hi Keith,
Thanks for your review. We're glad you found a good choice of options at great prices.
Thanks,
Expedia Customer Support Team
Reply from Expedia.co.uk
Hi Brian,
Thanks for your review. We're glad the information was helpful and that you found a good range of choices.
Thanks,
Expedia Customer Support Team
Easy to book good prices
11 August 2026
Reply from Expedia.co.uk
Hi David,
Thanks for your review. We're glad booking was easy and the prices worked well for you.
Thanks,
Expedia Customer Support Team
Total disaster
Total disaster - still awaiting refund. Flights were canceled both ways to the US from UK. Tried online chat and phone line and neither could 'see' the delay or rebook due to issues their end. I sent a request for a refund with chat transcript a month ago and have heard nothing. Disgusting service. I've already done what's been suggested in the reply below - even emailed the CEO and have had no refund, just to be clear, I had a holding email which I responded to and got...no response.
9 August 2026
Reply from Expedia.co.uk
Hi Julia,
Thank you for sharing your review. It’s clear the canceled flights and refund issue affected your experience.
Please contact us through our Help Center at expedia.co.uk/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
West Coast Trip
80% of 18 day trip planned and executed on Expedia. Made changes while in the trip and all went great!! Expedia, Thanks for making trip enjoyable.
27 July 2026
Reply from Expedia.co.uk
Hi Pavan,
Thanks for your review. We're glad the trip planning and changes along the way went smoothly and helped make the experience enjoyable.
Thanks,
Expedia Customer Support Team
When arrived was told by tulip hotel…
When arrived was told by tulip hotel Blackpool there was no room for us despite me booking.
Also still have not had a refund.
8 August 2026
Reply from Expedia.co.uk
Hi,
Thank you for sharing your review. This was clearly about the room issue at arrival and the refund concern.
Please contact us through our Help Center at expedia.co.uk/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
My experience with expedia was a complete nightmare
My experience with expedia.co.uk was extremely stressful and disappointing. Communication was slow and unclear, which lead to incorrect booking. I was abroad at the time, and because my booking was made through Expedia UK, Expedia India refused to help me. It was impossible to get support while travelling, and I ended up having to buy another flight out of my own pocket just to get home.
For expedia did offer a partial refund, which I acknowledge, but it doesn’t come close to covering the extra costs pf the additional one way ticket or the stress I went through. The whole situation was handled poorly, and I was left to sort out everything myself. Based on this experience, I wouldn’t recommend expedia at all.
28 August 2026
Reply from Expedia.co.uk
Hi Gayatri,
Thank you for sharing your feedback. We understand your concerns regarding the booking issue, the support experience while traveling, and the additional costs you incurred.
Please contact us through our Help Center at expedia.co.uk/helpcenter for further support.
Thanks,
Expedia Customer Support Team
Amazing as last minute got good deal…
Amazing as last minute got good deal and in my budget
14 August 2026
Reply from Expedia.co.uk
Hi,
Thank you for sharing your feedback about finding a great last-minute deal within your budget. It’s great to hear you were able to book something that fit both your plans and your budget.
Thanks,
Expedia Customer Support Team
Reply from Expedia.co.uk
Hi Craig,
Thank you for your feedback. We’re glad to hear your trip went as expected.
Thanks,
Expedia Customer Support Team
Reply from Expedia.co.uk
Hi Anthony,
Thank you for taking the time to share your feedback. We’re pleased to know the booking process was easy, the website was good to use, and you found great prices. It’s great to hear your experience was a positive one.
Thanks,
Expedia Customer Support Team
Simple and secure
20 August 2026
Reply from Expedia.co.uk
Hi Shosha,
Thank you for sharing your experience. We’re glad to hear the booking process felt simple and secure. Your feedback is appreciated.
Thanks,
Expedia Customer Support Team
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