Expedia.co.uk Reviews 

Booked a car hire through this company via sixth asked to download my driving license which I duly did on collection of the car for my mums funeral I was refused the car due to a typo error and still waiting for a refund
I have been a member of Expedia for many years but now will withdraw from them
Whatever you do do not book car hire through this company

I booked a hotel stay a few months ago for christmas with my dogs. I was supposed to receive a booking confirmation but despite many requests by email and phone. I never received one. Since then I have had a change in health status so needed to cancel the booking. I contacted expedia by email, phone and live chat in order to try and cancel the booking. They requested the itinerary/booking number which I did not have due to them not sending me the confirmation email which had been repeatedly requested. I gave them all of the other information requested, name, email, telephone, address but they insisted they could not process a cancellation as could not confirm I had booked with them without the confirmation or itinerary numbers. I contacted the hotel direct who confirmed the booking was made with expedia so they could not cancel the reservation and gave me the itinerary number that expedia had sent to them. Expedia was contacted again and given this information and insisted they had no record of the booking. Therefore I have just had to tell the hotel that I will not be attending even though I cannot cancel the reservation. I am totally disgusted at the horrendous customer service provided by expedia and the lack of understanding and compassion. If they had sent a booking confirmation as they should have done none of this would have happened. I have lost the money I paud for the hotel due to this terrible company. I would never recommend this company to anyone as they obviously do not care about their customers and do not fulfil their obligations such as sending confirmations.

We identified a hotel online.we clicked the link thinking it was taking us to hotel reception . Automated voice that failed to identify the company. We thought we booked direct with the hotel at a cost of£80. Without any warning they took £150 from our bank account . Strikes me as theft . Small claim action for recovery to follow !

Trying to charge £1700 to move holiday 2 days forward after being charged £600 to move one day by mistake. Take your money elsewhere

I would love to give them Zero rate.It's really frustating.I cancelled the flight last March 13,2026 but until now no refund.I've been calling them every after 3 days to follow up but they keep on telling me to call back after 72hrs.👎👎👎👎

Very bad company. There are no phone numbers to contact them. I booked a 3‑day vacation but couldn’t attend because my spouse was sick. I informed them of the situation and asked for a date change or a refund. They gave me hope but did nothing. The hotel later called me to say I never checked in and wanted to know if I was okay. Expedia told me they tried to contact the hotel manager, but the hotel receptionist said they never heard from Expedia. Later, Expedia claimed the hotel said I had checked in, which I never did. After I emailed Expedia again, they stopped responding till now.
I will never recommend this platform.

Don’t fall into their so call discount or discount code! Basically is the same price as you can find on Google without discount or discount code. So you don’t have to use Expedia in particular…. And the customer service did answer your questions but not actually solve the problem. So take it or not is your clever choice

Same as all the other recent customers- booked holiday and payment got declined on Expedia app only to discover Easyjet have taken payment! So flights booked but no accomodation even though we thought we were getting a good offer booking the package.

Tried contacting Expedia several times and they keep saying the same thing- there is no booking, eventually they find transaction and lie and tell me Easyjet has also been refunded but a week later we have not had a penny back! The customer service is awful, its like your talking to a bunch of little school kids spelling everything out for them- so time consuming and so frustrating! We went with Lastminute.com to book the same holiday and they were honestly so straightforward, wish we’d tried them from the start!

Now to try and get this refund- dont know what to do, I just know we’re not using Expedia again! Please avoid at all costs!

I will never book with Expedia again. Due to the ongoing crisis in the Middle East my flights were cancelled at the beginning of March and after several calls I have still not received a refund for this flight. Trying to actually speak to someone is a task in itself. Awful company - avoid at a cost.

oh gosh let me add to this long list of complaints booked a hotel and flight for disneyland paris but the flight went through but not the hotel then you guessed it i am left with flights for a holiday but no hotel. If i book seperately I dont get the package deal so not worth taking the gamble of trying to get it a bit cheaper as i have truely failed. Talking to them is like talking to a brick wall, all kept saying the flight money would not be taken but it already had been and received the confirmation that the flights were booked. Anyone i spoke to couldn't even take my name without getting it wrong and certainly wasnt capable of getting my plane reservation correct, dispite me saying it a number of times and as slow as a snail, lots of silences and they really dont give a crap have always used them for my holidays won't be anymore.....

ONE STAR IS TOO GOOD FOR THIS LOT

TERRIBLE SERVICE - BOOKED HOTEL & FLIGHTS ETC OVER 6 MONTHS AGO - CONTACTED THEM TO ENQUIRE ABOUT SELECTING SEATS AND TO ASK FOR PRICES TO UPGRADE CABIN - AFTER 15 MINS OF THEM NOT REALLY PAYING ATTENTION I GET TOLD UPGRADES ARE NOT POSSIBLE ON ONE WAY FLIGHTS... ....*** WHAT THE H3LL ***

I HAD BOOKED AND PAID FOR RETURN FLIGHTS - GOT TOLD NO.. MY RETURN FLIGHTS HAVE BEEN CANCELLED... NOT ADVISED BY AIRLINE OR EXPEDIA OF THAT SO WHAT IF I HAD NOT CONTACTED ABOUT SEATS... I WOULD HAVE ENDED UP AT AIRPORT IN L.A NEXT MONTH WITH NO RETRUN FLIGHT.. DESPITE HAVING EMAIL CONFIRMATION AND RECEIPT FOR 3 RETURN FLIGHTS... EXPEDIA DID NOT CARE AT ALL.. JUST TOLD ME I'D HAVE TO ARRANGE ANOTHER RETURN FLIGHT.. NO MENTION OF REFUNDING ME THE ONES I HAD ALREADY PAID FOR.

THEN TO ADD INSULT TO IT ALL.. I HAD THE MISFORTUNE OF HAVING TO GO THROUGH MORE MORONS TO GET A REFUND.. THEN THEY MADE EXCUSES NOT TO REFUND ALL OF IT...

ONGOING LEGAL ISSUE NOW TO GET ALL MY MONEY BACK - THEY COULD NOT CARE LESS THAT I'D NOT BEEN TOLD FLIGHTS WERE CANCELLED....

Booked a package flight and hotel to Copenhagen, with the intention of adding baggage later (because we didn't need the full 'add-on' packages for the whole family). Once confirmed, I went back to booking to add baggage and was told I needed to book direct with airline, but once you get through to Norwegian Air they tell you it can only be added through agent when a package has been booked. Expedia is not clear on any of this until I spoke to their bot-like customer support who have basically told me it's tough and we'll have to add at the airport - doubling the cost of adding the luggage. They won't help at all and don't care that their website has lies and misleads you. We've saved hard for this break and extra costs cause us issues - not to mention the fact they are misleading customers. It has made me question their entire model and I don't think we'll book with them again as we won't ever know if we're being duped.

Have tried to book a holiday several times, trying to use klarna as the payment option and each time its taken the money then said it can't book the trip.
My partner has tried it as well. Absolute joke.

Had to cancel hotel due to illness. Provided hospital letter stating that I was unable to travel.
Loads of back and forth with email and calls to be told that they could not get in contact with management from the hotel and could not issue a refund.
Myself, friends and family will never use them in the future. Absolutely disgraceful

I am extremely disappointed with my experience using Expedia.

I booked a ticket and accidentally selected the wrong date. I requested a refund on the 19th of March, and I was told it would take 7–10 working days. It is now the 8th of April — well over 20 days later — and I still have not received my refund.

Instead of resolving the issue, I have been passed around in circles with no clear answers or accountability. The communication has been frustrating, inconsistent, and honestly unacceptable.

At this point, it feels like I have been misled. Promises were made but not kept, and there is a serious lack of transparency. This experience has made me question the company’s integrity — it feels like a scam, and customers should be cautious.

I will not be booking with this company again. If you value your time, money, and peace of mind, I strongly advise looking elsewhere.

Tried to book a holiday to Vienna got all the way through booking but could not pay you can not talk to anyone a complete waste of my time found the same hotel and flights on loveholidays website and my payment went through no problem also a real plus I spoke to a real person not ai . I would never use Expedia for love or money

Almost everything- a booked ticket with an airline that was incorrect, and that was not recognized within the Expedia system- they refused any responsibility for booking this ticket and they are not resolving the case. Worst of all, I am trying to formalize an official complaint and they are obstructing this process, both on line and via the phone,

We paid for a hire car via Expedia from Sixt. How it seems to work is that what ever you paid Expedia they send a credit note over to Sixt for that amount, however Sixt then charge you directly the cost of the hire car minus the credit note. Therefore you have no idea how much it’s going to cost to hire the car until you pick up your car! We ended up paying an extra £70 on a £200 hire just because Expedia hadn’t worked it out right. It would have been a lot cheaper to go direct to Sixt.

Very disappointing experience with Expedia.

I booked a flight and hotel together and paid in full, but immediately after, I was notified that my return flight was cancelled. When I contacted support, they told me to deal with the airline myself and refused to help or cancel my hotel booking.

I ended up rebooking my flight at extra cost and dealing with everything on my own, which caused unnecessary stress.

This makes me question the value of booking through Expedia—there was no real support when things went wrong.

Such a worst user experience from online booking system. Payment failed, but the ticket confirmed email sent to me. They don't have a clue about the transaction made, had to convince a lot.. poor poor user experience.