Expedia Reviews 11,651

I am currently stranded in Istanbul with a return trip in just days and no guaranteed way home. Although I have an email from Expedia confirming that the first leg of my return trip was canceled--and it also appears as canceled in my customer portal--Expedia relied on the airline's vague claim that the flight is "unconfirmed," not canceled, to deny my refund. Expedia committed to providing confirmed roundtrip air travel as booked. Expedia has made no genuine attempt to resolve this matter and failed to deliver on that commitment when a key segment of the return journey was canceled.

This is a disregard for my safety and my rights as a paying customer. Avoid booking through Expedia if you expect any protection when things go wrong. They will leave you stranded and hide behind technicalities!

I will never use Expedia again they misrepresented charges as well as the hotel over changing me in euros . I left the hotel due to staff threatening me and Expedia never sided with me after how we were
Treated. Go direct much better options. Live and Learn. I’m adding the hotel Bologna Fiere terrible unprofessional staff who threaten
And yell at you.

I will say this as a new traveler Expedia you just took $3355 from my credit card knowing I canceled a booking not even 2 minutes because I noticed I made an era by hitting the proceeding part by mistake I call Expedia as I canceled the trip immediately . I call the hotel in Dominican Republic they stated they had no booking under my name or reservation number so I called Expedia explaining all they said no worries that if I book my trip all over the hotel would refund me , so I did pay another $3300 for my trip again but this time I went on trip , it has been 3 weeks that they have dragged me on after numerous times of me calling them and again every agent said it shouldn’t be problem to finaly getting a supervisor telling me I’m not a let to get refund . Thank you Expedia for robbing me that was your first and last time ever .

Very poor customer service. Almost no refund policy enforced! Disappointing!

I total rip off I was supposed to receive a refund for services I never used. Never received the refund and was charged. I would never use this service again.

Their dates would adjust to wrong dates then say too bad no change of dates and no refund crooked malpractice ... software and systemic theft to non techy people..

I put down my search dates they reserved the wrong dates when I immediately tried to correct it they told me too bad so I'm out $100 but they are out of customer forever

Chasing my refund from Expedia has honestly been one of the most frustrating experiences I’ve had. I booked a return trip from Manchester to Dubai. Flight was with Emirates. Because of the Iran war, the trip got cancelled and I was told I’d get a full refund. But it’s now been over a month… and still nothing. My mates who booked through Emirates have already received their refund right after cancellation so this means they're just keeping my money as a 0% interest loan!!
What makes matter worse is that I have to reach out every time on the phone to check my refund status. Trying to even speak to someone is a nightmare. You have to go through endless voice menus just to reach a real person. And when you finally do, they all say the exact same thing “you’ll get your refund in 7–10 working days.” Every single time. Same line. Like they’re just reading off a script. It just feels like they’re saying whatever gets you off the phone. No proper updates, no explanation, nothing.
AVOID THEM AT ALL COST AND JUST BOOK THROUGH THE AIRLINE ITSELF!

Update: I've reached out to @ExpediaHelp in Twitter/X and managed to process my refund. They were more helpful here but that does not remove my distained experience with them.

Do NOT book a package through Expedia! If there are reasons to change your booking (not even asking for a refund) it will be impossible. We firmly believe the airline flights were not what we selected (middle of the night both ways) because our selection was based on whe we could get rides to and from the airport, they refused to work with us simply to change the time. It would have left of with only one full night stay rather than three! They lied, hung up on us and even when the airline canceled one leg, they told us they did not. We had to repeatedly prove ourselves. Ultimately we booked another airline to Bali all together! Hoshinoya hotel is amazing as were the drivers here, but the Expedia experience was unnecessarily awful and we will never use or recommend to anyone.

I attempted to book a room on the expedia site with my corporate card multiple times and the card was not going through. The site just kept spinning or saying the card was not working. I did not know at the time but on one of the attempts the payment page reloaded and default to my personal credit card which I didn't realize when I hit the "book" button. The page was glitching so I quickly pressed the back button on my browser to try again. The site was still not accepting my corporate card so I then went to expedia.ca the Canadian site to book a room and luckily it went through on the corporate credit card. Come to find out days later the personal card had been charged even though I never got a confirmation page AND HIT THE BACK BUTTON due to a glitchy page. When I called expedia to address the fact that I had double booked hotels for the same week within 2 minutes of each other not knowing the first charge went through, they refused to take the charge off my personal card and instead cancelled the trip I booked with my corporate card.

I said ok since you refuse to cancel the trip that you charged my personal card for, let's just change the payment method from my personal card- which I clearly did not intend- to the corporate card - totally reasonable compromise on my end- but they refused.

I called the hotel that was paid for with my personal card and asked to please change the payment method to my corporate card and they agreed but said I had to go thru expedia. The hotel billing person even gave me their name, email, and phone number and said just have expedia get in touch and we can fix this. Expedia refused to fix the payment. Would not even call the hotel. I am baffled that their website failure has now cost me $2000 of my own money. The company I work for uses points for travel so I cant even get reimbursed and I am now having to pay for a work trip with my personal money. Never again. The expedia rep told me to go talk to the HR at my work. Can you imagine?

I have used Expedia for 20 years for literally every trip I've taken. They do not care about your loyalty or business. All they care about is taking your money and clinging to kafkaesque rules designed to defeat you and ruin your trips. i have now escalated this with my bank and am filing a complaint with the business commission here where I live to see what free legal support is available. Luckily I have ample documentation.

TL;DR Expedia website defaults to your personal card when it glitches out. If you hit the back browser button to fix the payment it goes through anyway but you won't know because you won't see a confirmation page. If you call them to fix the charge they won't help you use the payment method you intended and will force you to pay with the initial method no matter what. Even when its clear you double booked for the same trip.

Nothing but thieving dogs... Do t trust this booking agent as far as you can kick them... Scum of the earth

I wish I could leave negative 50 stars. ABSOLUTELY AWFUL COMPANY. Lied about switching a flight for medical necessity (my son was sick) and was rude and argumentative with the actual airline which knew they could do it but did not want to. This company is absolutely disgusting. NEVER USE EXPEDIA!!!

Garbage company. After lying to me and stealing my money for a car rental, I was told by Dollar rental car that Expedia's reservations and payments don't work with Dollar. Therefore, I was double charged for everything (car and insurance) by Dollar due to Expedia's lying.

Booked a flight to close on my house and when the closing date was changed I could not push out the dates or cancel. Literally threw away $800.00.

The company is a disgrace. They failed to cancel a reservation at a hotel they booked and never told me. The booking did not show up in my trips on the Expedia site. The hotel charged me for the reservation. This service is a scam and there should be a government investigation of consumer fraud.

We purchased a flight for my son's internship. The company subsequently informed him they needed him there two days earlier. Canceled the flight and got a flight credit. Have been on the phone over 15 times in the past week, each time almost an hour, with no resolution. Each time Expedia makes me provide all the information all over again. Each time they act like they have a resolution and then at the very end say that they are unable to complete the transaction and that they need me to call back. ???!!!

I had an issue where an airline cancelled and changed the connecting flight we were on to two days earlier, the airline emailed me but no word from Expedia at all.
When I tried to make sure our first flight was changed in line with this I had to go through 7 (1hour +) phone calls and 3 virtual chats. Plus 2 calls to the airlines themselves. So I had to explain my situation brand new every single time and not one person could help me until that final 7th call with Expedia. Each time they said that they could not change my flights as they weren't allowed and/or had to check a policy or escalate it and get back to me. No one got back to me, except for one call I missed in the middle of the night from the US. I called the local office and asked what info they might have regarding the phone call/my case (and please call me in local timezone) and they had no idea. The thing that worked in the end was contacting the airline that changed my flight after an Expedia agent said they would email them right now, then call Expedia after the airline agent replied to the email. I confirmed they got the email and told them I wanted my first flight updated to match the connecting flight. For some reason this person on the 7th call could indeed change my booking in line with the connecting flight. I have no idea why - I asked and all they said was they try their best to support customers. But why was this different? Why is that not the goal from the very first interaction and changing flights because of airline changes should be a common and standard occurrence to help with. Each individual person was nice - but there were no processes in place to actually help me with this issue until I hounded them with this chasing email calls. Worst customer service experience I've ever had.

My wife and I booked a trip to Cabo San Lucas through Expedia for our 20th anniversary. Everything seemed fine until our return.

We received a notice during check-in that we had to speak with an attendant. When we arrived at the airport, we were told the flight was overbooked and we had been bumped. The airline offered to rebook us 24 hours later. This wasn’t an isolated issue — there were about 15–20 other passengers in the same situation, and every single one of them had booked through Expedia.

To be clear, we had valid tickets and a confirmed reservation — yet we were still the first to be removed when the flight was oversold.

We had no ability to stay another night in Mexico due to work and family obligations. We were forced to scramble and ultimately spent $1,500 out of pocket for a one-way flight to get back to the U.S. We also had to fly into a different airport and pay additional transportation costs just to get back to our car.

When we contacted Expedia, support was extremely frustrating. You can only reach them via chat, and they repeatedly told us to deal directly with the airline, despite the fact that the booking and payment were made through Expedia. There was no ownership, no escalation, and no meaningful help.

This is actually the second time we’ve had a serious issue with an Expedia booking. On a previous trip, we arrived at a hotel only to be told our reservation was no longer valid due to overbooking.

The pattern is clear: Expedia may offer slightly cheaper prices, but when something goes wrong — especially overbooking — you appear to be at the bottom of the priority list and left to deal with the consequences on your own.

Recommendation: Avoid Expedia for critical travel bookings, especially flights. Saving a small amount upfront is not worth the risk of being stranded or forced to pay significantly more last-minute.

Expedia review ✈️🌍
Great for comparing prices and finding travel deals fast. Packages can save money, but always read the fine print. Smooth when everything goes right… stressful when changes or refunds are needed. And honestly, rewards can be hard to use since not every booking clearly shows eligibility. Best move: compare on Expedia, then check direct booking too. #TravelTips #Expedia #SmartTravel

We booked a vacation to Jamaica for our honey moon through Expedia. I would definitely think twice before doing this yourself. Our resort in Jamaica obtained damage during the hurricane that hit late 2025 resulting in them being closed for repair till June. Our honeymoon is early May. We called Expedia to see if they would help us out with talking to the airlines to change the dates of our flight to when the resort would be open. They were unwilling to help us out at all. In fact we could barely understand the customer service representatives. If you are looking to plan a vacation I highly recommend you just book it yourself. Do not use Expedia. It was nothing but a headache and them telling us to call and fight with the airlines ourselves. They do not provide any service other than taking your money.