Expedia Reviews 11,657

​Expedia’s refund policy is less about customer service and more about a calculated "gotcha" game involving the clock. If you’re looking for a company that prioritizes technicalities over common sense, you’ve found it.
​I attempted to cancel my reservation by what any reasonable human being considers the "deadline" of midnight. However, Expedia uses the 12:00 a.m. trap. By defining the deadline as 12:00 a.m. on the date of arrival, they effectively ensure the deadline has passed the very second that day begins. Most people—you know, the ones who don't live in a legal contract—view midnight as the end of the day, not the invisible thief that robs you of your refund eligibility before you’ve even had your morning coffee.
​The Reality of the "Midnight" Policy:
​The Deception: They advertise a cancellation date, but by setting the time at 12:00 a.m., they’ve essentially shortened your window by a full 24 hours compared to what a consumer logically expects.
​Zero Flexibility: When I pointed out this obvious ambiguity, the response was a wall of corporate indifference. No option to move the reservation, no partial credit—just a firm "thanks for the free money."
​Predatory Logic: They rely on the fact that "12:00 a.m." is a linguistic gray area to deny refunds on a technicality.
​The Verdict: Expedia would rather keep your money on a semantic "win" than keep a customer for life. They are hiding behind a clock to avoid doing the right thing. Save yourself the headache and the "late" fees—book directly with the hotel. At least they understand how a calendar works.

Expedia screwed me TWICE! and didn't care!! They quoted me one price on 2 separate occasions for a hotel, and it was quoted as "what you see is what u pay" until I checked out both times had close to $100 in additional fees. When I called to speak with them about their false advertisement. The SUPERVISOR seemed quite overworked. I had to say hello to see if she was still on the phone. I was not yelling or beligerrent in any manner. She simply said yes ma'am sometimes their are additional fees, I said well how can you take away my choice by saying this is the final price with your pop up boxes!! She had no answer, no solution, no offers, the SUPERVISOR just sat on the phone! I will never use Expedia again. Only used them at the advice of a.friend. I'm a long time hotwire user and never have this experience with them. I will warn everyone know about Expedia and they help you to resolve or keep their word. Your just screwed out of your money.

I booked a flight from Toronto to Madrid through Expedia and it turned into one of the worst travel experiences I’ve had.

At check-in, my travel companion was denied boarding due to passport validity requirements that were never clearly flagged during the booking process. This immediately disrupted the trip and left us scrambling at the airport.

From there, things only got worse. The flight itself was delayed, turned around after departure, and became so unreliable that I would have missed my connection anyway. After hours of confusion and stress, the trip became completely unworkable and I had no choice but to abandon it and return home.

What’s most frustrating is that booking through a platform like Expedia is supposed to add a layer of support and clarity—but in this case, it did the opposite. Critical travel requirements weren’t communicated, and when everything fell apart, there was no meaningful assistance.

This wasn’t just an inconvenience—it resulted in a total loss of the trip and a significant amount of money.

I would strongly caution others to double-check all requirements independently and not rely on third-party booking platforms to provide accurate or complete information.

I booked a car rental through Expedia that included insurance, and the pickup location was supposed to be at the airport—but it wasn’t. Once I arrived at the rental office, I was told the Expedia insurance wasn’t valid under the rental company’s terms and conditions. I was then pressured into purchasing their own insurance package at a much higher cost, loaded with unwanted add-ons. In the end, the total price tripled. Expedia shouldn’t offer insurance that isn’t actually accepted. I won’t use them again—stay away.

I booked a hotel on a date that I was in the town and the website moved the date to next available rather than confirm there were not longer rooms available for that date. Then there was no refund available because I did not purchase insurance. I didn't need insurance I was 30 minutes from the hotel. I called to ask if I could change the date and there were not more rooms available at the hotel so it was clearly fraud. Beware of discounts they have unfair practices to steal money from consumers and they know fully what they are doing.

I am disgusted with the treatment I received from Expedia. After they essentially swindled me out of £70.07 BEWARE THE BAIT AND SWITCH: Watch out at the final payment page. They advertised one price, but then switched the figures right at the point of purchase. This is a deceptive and despicable tactic used to swindle customers. Between the rude staff and these predatory pricing tricks, they have zero integrity.", I was forced to navigate a bureaucratic nightmare just to get a refund that was rightfully mine. Which was never even issued by Expedia I had to navigate my bank's own system over the course of 10 days to receive a refund back that is still currently in dispute !! Do not use Expedia or if you do it's at your own risk !!
As a double-stroke survivor, I found their system intentionally complex and inaccessible. I spoke to two representatives; the second was blatantly rude, and the supervisor I dealt with via email was completely incompetent.
I shouldn't have to spend my limited energy and health on a bank recall because a multi-billion pound company refuses to act with basic ethics. I have now cancelled my account and will never use them again. If you value customer service or have any health vulnerabilities, stay far away from Expedia."

DO NOT USE Expedia.
They will keep your money if you need to cancel a hotel reservation.
Unethical, criminal organization headed up by their infamous billionaire CEO out of Seattle. Your call goes to the Phillipines where you talk to more scammers.
Book direct with the hotel.

I had a terrible experience with both Expedia and Generali Global Assistance. I booked a cruise through Expedia and purchased trip insurance through Generali, thinking I’d be protected if anything went wrong.
Unfortunately, our flight with Frontier Airlines had an engine failure, which caused us to miss our cruise entirely — something completely out of our control.
That’s when things got even worse.
Generali has been extremely difficult to deal with and has not honored what the insurance is supposed to cover. Getting any kind of refund feels nearly impossible. On top of that, Expedia has shown zero flexibility — they wouldn’t even consider applying what I paid toward another cruise.
What’s the point of buying travel insurance if it doesn’t actually protect you when you need it?
This whole situation feels like a scam. I trusted both companies to have my back during unexpected circumstances, and they completely failed. I will NEVER book another trip through Expedia or use Generali insurance again.
BE AWARE — don’t get fooled into thinking you’re covered. When something goes wrong, you may be left on your own.

I booked a hotel through them. They charged me $264. I got a receipt from the hotel the reservation only cost them $170. So much for cheaper prices. I do not recommend using this service.

Absolutely hellish service! No confirmation email sent therefore no itinerary number which caused major headaches. Tried online and chat and phone call both of which asked for ....itinerary number to proceed!! Avoid at all costs!!

Booked flight tickets through Expedia, 2 weeks ago they sent an email saying some of the flights have changed and if i accept the changes or not, if i dont then i can cancel the flights. I cancelled the flights as they didnt even give me an option that was suitable. The person I spoke to said I will receive the refund by end of the week, its been 2 weeks and I still have not received any refund. Today is the 3rd time i am contacting them, and they assured that they will end a confirmation email (did not receive that), also did not receive the refund. This is 662 GBP that i am waiting for.

You may like to visit the review you asked me to complete on my email for Kentisbury Grange - I could not fully complete on that email so will do this now - to continue - there was no on-call help late evening or during the night - I needed assistance in recovering an item from another room but no-one answering my call. This was very alarming as I may have needed assistance but without any resource to help. Reported to reception next day - to be reported to management.
I always have decaffinated drinks and was having these throughout my stay but by my departure today I was told they had run out of decaffinated coffee beans! what hotel runs out of supplies when there are shops to buy from! At breakfast I was informed that checkout was 10 a.m. I should have known this on my booking but I was not aware and told that there would be a fee of £20 if i stayed in my room! I enquired what I would do with my luggage and there was an expectation that I had a car - which I didn't - so was I supposed to convey my luggage to the restaurant or stay in the lounge of the guest house or outside - unaided I might add with no assistance offered (although on the day of my arrival the receptionist did offer to help me take luggage to rooms). There is nothing to indicate in the room literature that check out is at 10 a.m. Breakfast is highlighted 8 - 10 a.m. but nothing about checkout. What would happen if you arrive nearer 10 a.m. for breakfast!! This information is usually quite explicit in the rooms of the many hotels I have stayed in and also checkout much later. Consequently I had to go back to my room, remove my belongings, go down 3 flights of stairs unaided and contact my friends who were collecting me to arrive as soon as possible. Overall a very disappointing stay and would definitely not recommend to others. Some poor maintenance of decor - ie paint work needed work and toilet brush needing replacing in the rooms I was in. The tv did not work in room 1 although the receptionist changed the batteries - still not working. In room 2 - tv - able to get picture but sound and picture distorted so impossible to watch - room 2 problem not reported as by this time I just was glad I was leaving the next morning.

I was told that my concerns were to be reported to management but I was not contacted my anyone in authority. The Receptionists were as helpful as the could be but without any authority.

Bamboozling little company that should not exist! I really truly hope these worms get taken out of business. So dis-honest, biggest inconvenience and waste of time you save no money in fact you can double price of your room instead of saving. I HATE this company and it's unnecessary third party BS!!! Just go directly through hotel every time not these stupid joke companies!!!

Have been using Expedia for all my travel needs, but that will change quite quickly. Had 2 different flight credits with them but they would not show them on my account so I could use them. When I was finally able to get a agent they told me they expired no longer available. Was only a few months and was never told of there being a expiry date. On April 15 2026 was able to get through to a supervisor
Monica Cristin after being on chat for almost 5 hours a reasonable resolution was not to be. I had originally had 2 different credits totaling more than $2200.00 This credit seems to be totally lost to me. Once my current bookings are done, I will quit booking anything with them.

I booked a hotel several months in advance. The week of my trip, we had an emergency and I needed to cancel my reservations. When I contacted Expedia, they were no help at all in trying to avoid paying the full price of the room (which I wasn't going to use). To make things worse, there is no way of talking to a live person. I received AI generated responses like "We are sorry this happened and we will do our best that this doesn't happen again." I got that message two or three times. I lost hundreds of dollars - and I'm sure the hotel re-booked my room. Expedia should at least have a credit for future trips or something that helps their customers in these situations. I spent hours trying to resolve this, but finally gave up in frustration as it was impossible to speak to a person. Never again!

Lesson learned - won't be using Expedia and/or Travel Guard protection again. I always pay for the 'extra protection' - just in case. Sure enough, I had to cancel a recent hotel stay - it was really difficult to reach any customer service personnel at Expedia. No accountability, no customer service offering to help - nope - they referred me to Travel Guard - nothing good happened there. Bye, bye, bye Expedia.

Message: Not sure where the disconnect occurred. EXPEDIA or NATIONAL Car Rental. I booked through EXPEDIA because I had tried to book a rental car with Economy bookings. My MC credit card cut me off saying the company wasn’t legit..
I had booked with EXPEDIA in the past and they were reliable. NATIONAL is well known in the states. My understanding, with EXPEDIA I had 3rd party liability coverage up to $750,000. Price was all inclusive. No hidden fees. “No surprises” as stated on EXPEDIA. Total 11 days: $373.64.USD

Upon arrival to La Paz airport by bus approximately 3:30pm with my 3 bags I was told by an agent I could not leave with the car unless I had $1,000,000. MXD 3rd party coverage. I asked if I could buy the difference of $250,000. He said no. Aissa deferred to the other person in the office. I stated I have booked before with AVIS and no hidden fees or additional coverage was demanded from Hermosillo Airport previously.

It felt like a bait and switch. I could not leave until I agreed to sign the contract. It ended up costing me $1076.USD for 20 Mar to 31 Mar, 2026. I did not even realize the cost at the time because I spent two hours trying to reach both my US Insurance and MX Insurance regarding rental coverage. The male agent at NATIONAL said if I could show coverage then I would be reimbursed for 3rd party insurance charged by NATIONAL. It was going to be dark soon. I was camping, not hotel stays. I needed transportation and to find a campground in a city where I’ve never been.
When I later checked with a MX insurance company, Baja, they stated no more than $300,000. Liability coverage was necessary by law.
Today in speaking with customer service for NATIONAL, she said I signed something agreeing to $4,000,000. in coverage. It’s very confusing. What amount is actually needed for 3rd party?
$300,000. Stated by Baja Ins. for Mexico
$750,000. Coverage included by EXPEDIA rental agreement with “no surprises”.
$1,000,000. Stated by male agent 20 Mar, 2026 La Paz Airport when I tried to pick up the car at NATIONAL.
$4,000,000. Sent by NATIONAL customer service agent in WhatsApp message April 16, 2026 when I questioned the amount needed vs the amount charged.
The overall cost for this “no surprises” NATIONAL CAR RENTAL was 2.8 times more than what was listed by EXPEDIA.
$1076.USD vs $373.64USD.
My trip and feeling about La Paz was tainted upon my arrival and departure. NATIONAL rental car holding me hostage until signing their paperwork upon arrival.
Leaving Chevron Chemalta gas station with identity theft. Later La Paz, after trying to fill the SUV NATIONAL car rental before returning it to the airport. The attendant swapped my Visa credit card out with an unknown person and attempted to go on a spendy shopping spree the same night after his shift. $1116.USD. I do not know if my credit card paid. They left me an email 10:47pm while I was asleep. I answered the following morning at 5am stating I did not recognize or make said charges from the night before. So now I no longer have use of that credit card and my only other CC stopped use because I tried to book a car with ECONOMYBOOKINGS (They didn’t like where the charges originated.) I am card less until they snail mail a 4 digit code to my home address. I parrot back to prove I attempted to make this transaction. I am over 3000 miles away.

we booked a Hotel, in Algarve with Expedia, they wrote wrong information about this hotel, also they mentioned it is Adult-only Hotel which was not. they didn't transfer correct information to the Hotel so instead of sea view room we received Normal room. they ruined our holiday, by wrong information which they provided, and their customer service provides no solution, It takes a long time till they answer.

I was booking a package with hotel and flight. Selected everything and entered all my information, then the website would not let me purchase. I called to book through the phone and they were going to charge me a higher price than on the website. The representative told me that the price she had was real time, even though I was on their website and had everything updated. Horrible website and terrible service.

2025 October I bought 4 flights included 23kg and hand luggage …. The last return flight back home airline staff checked my booking missed the 23kg ! I have to paid, otherwise missing my flight, call the customer service no one can help, after back home called customer service again and agreed will get back my refund, send all information to them for refund, but after that never received any response! What kind of customer service or customer support!